Mido in Westfield was great
Mido in Westfield was great. He gave a wonderful presentation, was very friendly and knowledgeable.

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Mido in Westfield was great. He gave a wonderful presentation, was very friendly and knowledgeable.
Came to Westfield and was assisted by Hima! Explained how to use the product very well and tried it on us! Product is awesome! Can't wait to try it out.
I bought tru massage device from Westfield. Mr Mido helped me. He was very helpful. Product looks good can’t wait to try it.
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Miso - very good salesman Purchased a Tru massage gun
Visited Westfield in White City today when I came across the Truviv shop,an amazing lady named Tracy helped me and my friend by properly explaining to me the different products they have and the different options and the discounts that was happening. At the end I was very pleased,with everything can't wait to start using it.
I visited Westfield white city with my friend, when we visited truviv Massage shop, a wonderful lady called Tracey served us. She had amazing customer service and showed us the different products they had. I would defo recommend family and friends.
I came to Westfield today and meet Hema who show us the products, where we are very satisfied and recommend strongly.
I came to Westfield shopping centre today and I met a guy called Hema in store that selling truviv products. I found the products amazing and useful after a test session. Hema was a lovely guy I met and his customer service was absolutely nice. I strongly recommend this store and products and I hope to meet Hema because you won't forget his smiling face and service
I highly recommend truviv products. I came to Westfield today and i been served by Hema he was very funny and helpful make everything sound so easy. Happy days
Let me start by saying that i usually don`t write reviews but definitely my experience has been great so this deserve a shout. I have been to Westfield and while I was walking alone wondering around as i have been waiting for my friend, i got approached by Hima who initially had the time to ask how was my day and open a conversation with me. i found that he was really easy going and really approachable. I didn`t want to stand as i was a little embarrassed being alone but Hima made me feel very comfortable. he told me about the message gun and immediately came to my memory an advert i have seen with Christiano Ronaldo using this kind of massage guns so i was attached. Hima was great explaining the benefit of the gun and the features of using different size guns for different area of the body so I bought it to try. went home and to be honest it made so much different and i had the best night sleep. my recommendation if you interested go to Westfield and speak to Hima i even called him after to thank him for the recommendation. Great product, Great staff, Amazing Hima thank you.
Little late! I and my wife was served by an absolutely gorgeous girl with the curly hair and green eyes! I must say we are so impressed with Saffi’s customer service she was so so lovely and very good sense of humour. She sold us a Storm gun which i have to say i am so pleased with :) My wife is also very happy with product and we are definitely recommending this to our fam and friends!!! Next time they come we hope Lovely Safi can serve them and show them her wonderful customer service too!! Thank u Truviv!
Brilliant customer service by Mido at Westfield shopping centre.
Very good product, delivered very quickly. Very satisfied. Thank you
Visited Westfields and bought a massage gun, was served by mido and had such an amazing service! ❤️
Thank you so much to Hema for his incredible service at Westfield white city today! I’m so happy with my new massager. Thanks for explaining everything thoroughly and being so charming with my little son. An amazing sales person with great customer service!
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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