TUI Cruises is a German cruise line that operates a variety of vacation experiences tailored for diverse customer preferences. The company specializes in offering premium cruise holidays, focusing on providing exceptional service and a wide range of onboard amenities. With a fleet of modern ships, TUI Cruises aims to deliver memorable travel experiences to individuals, couples, and families seeking leisure and adventure at sea. Targeting both domestic and international travelers, TUI Cruises offers itineraries that cover popular destinations in Europe and beyond. The company's offerings include all-inclusive packages that encompass dining, entertainment, and excursions, ensuring a seamless travel experience for its customers. By prioritizing customer satisfaction and comfort, TUI Cruises positions itself as a reliable choice for those looking to explore the world from the deck of a cruise ship.
TUI Cruises receives a predominantly negative response from customers, with many expressing dissatisfaction regarding various aspects of their cruise experience. Reviewers frequently mention issues with the Marella ships, citing poor cabin conditions and unpleasant odors onboard.
The quality of food is another common complaint, with many finding it subpar and lacking variety, particularly on themed cruises. Despite these criticisms, some customers do highlight the positive aspects of their trips, such as the hardworking and friendly staff, as well as the enjoyable food in certain dining options. A few reviewers also appreciate the overall cruise experience, noting that it can be better than traditional resort holidays.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 180 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 5 |
| Sep 24 | 2.3 | 10 |
| Oct 24 | 2.5 | 8 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 3.0 | 14 |
| Feb 25 | 2.8 | 5 |
| Mar 25 | 4.7 | 6 |
| Apr 25 | 2.8 | 6 |
| May 25 | 1.6 | 8 |
| Jun 25 | 2.1 | 9 |
| Jul 25 | 2.3 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 180 most recent reviews.
“Great vibe everyone so friendly”
“Absolutely terrible holiday but if you like not being able to get a sun bed at all, (all occupied ones crammed in tig...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 50 out of 100 | 2.5 out of 5 (poor) | 1.8 out of 5 (poor) | 2.0 out of 5 (poor) | +1% | 180 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: TUI Cruises is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.8).
180 reviews of TUI Cruises. Filter by what matters to you.
We travelled on our first cruise recentky. The Marella discovery, it was perfect. All the staff we came into contact with met us with a smile and polite friendly greeting. A special mention goes to a lady named Chris in the 47 restaurant where we ate breakfast. The food and service was just so enjoyable. THANKS to you all wonderful staff , our holiday was lovely 😍
Our recent experience with Marella Cruises was deeply disappointing. My mother suffered an injury on board the Marella Discovery 2, which left her unable to walk and in need of a wheelchair. Despite this, Marella’s policies severely limited her ability to enjoy the cruise as they refused to allow the wheelchair off the ship, preventing her from disembarking at any of the ports. This restriction was not clearly explained when we booked the cruise, and their inflexible approach made an already difficult situation much worse. The lack of support and understanding from Marella added significant frustration and distress to what was supposed to be a relaxing holiday. Attempts to address the issue directly with Marella resulted in excuses rather than solutions. They showed no willingness to make reasonable adjustments or offer compensation, ultimately leaving my mother unable to enjoy the holiday we had paid for. I would not recommend Marella Cruises to anyone who may need extra assistance or who expects compassionate, responsive service in times of need.
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We sailed on the Tui marella voyager on the 19th of October around the Mediterranean, overall the ship was ok but we have now been on several cruises and know what to expect and thought we would give tui a go. Flights transfers and embarking the ship was zero hassel our suit case was took to our rooms within minutes, the cabins was an ok size with two single beds we pushed together to make a double and a chair we made into another bed for our 5 year old. First night we went to latitude the main restaurant and was seated at a table within a couple of minutes, on the remaining 6 nights their was an average of 40min wait. From being seated on the first night the service was shocking it took us over a hour to be served our main meal it felt like the staff was reluctant to serve us and to get any bread on the table was impossible. We was a little worried if this was what we was in for all week but the rest of the week services was fast and great waiters, the food was good to great you can’t always have it perfect. Next we head over to the broadway theatre to watch a tina turner tribute for the main show, what a huge disappointment it was just someone singing to a poor backing track at best running around stage like a loon, now i know Tina was an eccentric but this was just awful. Couldn’t wait for it to be over, compary to all the other cruises we have been on this was not what we was expecting we are normally blown away! The rest of the week was a comedian named Noel Brodie who was absolutely brilliant he did two shows one for families and another for late night adults only and had us laughing all night, the rest of the week was made up of a dance / singers groups residency tbh these was great it was a different theme every night from 60s to pop if anything i would say it was abit of the same for 5 nights a week and it would have been great to have a live band like other ships to go along with them and the sound differed during the week with dry vocals no effects then swimming in reverb but thats me being picky from a tech point of view, cocktails was average and if you paid for a premium cocktail there wasn’t much difference in quality. The breakfast in the buffet in a morning was ok i have no idea what the so called pork sausages were all about but they were awful tasted like old fat! And the breakfast in the main restaurant was pointless as it was the same as the buffet but took forever and was limited to certain bread items like eggs Benedict on a Tuesday only what was totally bonkers compared to other ships the snack shack-shack out side but the pool in the day was good but always served the same items this would be good for a little rotation of food items and no ice cream apart from In the kitchens what shut at 2pm for change over any other would be all days at the side of the pool! Overall the staff and entertainment team was great but the shipped lacked massively no dress code enforced i could have wore my tesco 2 stripe all week and got away with it in the restaurants and captains night, next was how marella charged your credit card every night we a pre authorised with what you spent during the day so if you spent £100 day one this was on hold the if you spent another £100 day two they would pre authorise £200 and the first £100 took 5 days to drop off so by the end of the week we could have had over £1000 on my credit card pending even though i hadn’t spent it for some people This could be what they are relying on for there holiday I found this shameful from tui no other do this! this was a total disappointment especially for a £5000 holiday other ships and companies blow these out the water it was like a cheap all inclusive hotel on water what felt like how cheap can we make it and get away with it, Tui and turning the cruise sector into the ryan air of the sea. There is so many things they can do to improve the service levels, ordering at the table on the intranet which haven manage so why cant tui? Also, the pools are freezing! And i mean turn your lips blue. On reflection we wouldn’t book tui marella ever again its benidorm on the sea and not what cruising is about .
Sehr gut organisiert. Toller Service. Excellentes Essen. Sehr guter Service und eine schöne Balkonkabine. Wir waren rundherum zufrieden. Alle ausgesprochen freundlich, vom Kapitän bis zur Reinigungskraft. Wir waren vom 09.10.2024 - 16.10.2024 von Palma mit Mein Schiff 2 unterwegs.
Would not recommend. Ironically, the cruise was spoiled by the cruise experience team. The excursions are poorly organized and rushed. You will get little time to enjoy them. They also do not display travel time on all of their excursions, I assume they do this intentionally so you don't know that you'll be spending hours on a bus and little time on the excursion. Food and drinks we really good, cabin was great. The reason for the 1 star is down to the poor excursions and their lack of care to resolve issues. We spend £144 on a 8 hour trip, and only got to spend 1.5 hours there due to their poor planning. They offered is a £14 refund, yes £14. We declined and will never sail with them again. My wife asked the cruise experience team for information on local transport at one of the ports. They were rude and dismissive to her. Oh and don't bother trying to speak to reception about your issues. The don't care. Lastly, after we returned from the cruise we were sent a survey to complete, before we had the chance someone had completed it on our behalf. We only know this because Tui emailed us thanking us for completing the survey. It's very shady.
We have booked our first cruise. But unable to book excursions to an error on the web site, the agent also tried to book the excursions but failed. They promised to contact me within 2 days, to date no reply. I tried to make a complaint but I am unable to make a complaint unit I returned from the cruise, so I was informed by Alex.
Travelled on tui voyager for first time ever with Tui. Would I go back? There would have to some special offer from Tui. We went to spa first day … robbed blind … the pushy sales tactics to buy Elemis products is disgusting … the staff stand and hound at every exit and at every opportunity … said this in their review but Tui don’t care !! They deduct a £1 on embarkation from your credit card which is meant to be deducted from final bill … mine wasn’t intact it was taken twice under ‘charity’ payment… it’s only a £1 but if Tui did that to 1900 passengers then it fairly adds up but where does it go ???? Glass case taken from cabin … spoke to reception .. said it wasn’t their problem !! Booked trip via Tui to Rome … completely rushed … free time about 10 mins … didn’t see colosseum, Spanish steps and spend 15 mins at Trevi … restaurant recommended for lunch by Tui rep was awful !! But bar staff, cleaning staff, entertainment and food & drink all good. Weather bit iffy which meant we lost out on Corsica and an extra day at sea but no one’s fault but Tui didn’t offer any compensatory voucher which other travel companies would have. All in all it was a last minute booking at a ridiculously cheap price so I suppose I got what I paid for !! Used other cruise companies before & probably would use them again not Tui.
Had a holiday on the marella voyager for two weeks. spotlessly clean room was cleaned by Andre, Christopher & Amarie they were so good with us both and cared a lot thank you we ate in Vista staff were excellent. Food was so tasty. The Kitchen was good we liked that the food was behind glass so you know nobody else is touching it and putting it back. Great system, choice was plentiful and again not disappointed. Entertainment was really good. Coffee port served the perfect drink when needed. Thank you to all the staff.
On last day of our Marella Cruise on Voyager and felt compelled to inform future travelers that if they are expecting the same high standards as we have previously experienced on other Marella Cruise ships, then you will be very disappointed. Convinced our friends who had never been on a cruise to come with us based upon our previous experiences on Marella Cruises, then spent most of the cruise apologising for issues on the Voyager. Let me list the key issues: There is a lack of provision and support of people who need a mobility scooter to get on and off the ship. Food is too repetitive in the ‘marketplace’ dining area - No real differentiation between Lunch and Dinner. If you do not like spicy food then you are in even more trouble. Self-service beer dispensers are a joke and the wastage must be very high. Majority of food is served behind glass panels by crew members which leads to queueing and makes it difficult to see and get what you want to eat. There seems to be the conception that salad is either a starter or side dish as the quantity served is very small and in a small bowl. To get to the soup section you have to queue from the beginning of the bakery section and wait whilst others choose and have their food warmed up before you get to the very end where the soup is served. The cleaning and clearing of the tables if often very slow. It genuinely feels like your not on a Marella Cruise Ship and hence why I have taken time to offer this constructive criticism because it would not take much to bring the Voyager up to the standards of the other Marella Cruise Ships which we enjoy so much. P.S we are cruising again with Marella on the Explorer 2 at the end of November
There was 3 off us went on a cruise in September arrived at Corfu airport which was very chaotic as we were getting on coach to go to cruise terminal the driver off coach insisted that my husband put his cabin suitcase in the hold and not to take on coach even though the rest of the party had when we got to terminal we spoke to tui rep concerning our suitcase as it had no lock or label on it he assured us it’s not a problem to go through the terminal and it will be at customer services we went back to customers service numerous times suitcase never came in the end customer services said they didn’t no what happened to case so we had to buy some items that my husband needed never saw the customer general manager received a print out of what we had lost and a remark from her saying to give this to my insurance and this was the alleged amount we were claiming for not very professional since coming home had so much trouble a getting corrected forms for compensation and when did get any help tui refusing to pay out a reasonable claim even though I had receipts for items we bought telling me to claim off my insurance for rest off claim I don’t no why I should as it was put on coach and reassured by rep that it was not a problem. Been with tui many times and never had any issues but this time the cabin was the worst I have ever had noisy two pull down beds as my husband is 75 made it very had for him to get in and out of bed and coming home had a 10 hour delay a very upsetting start to holiday and the rest of the week because of case and a depressing end to holiday and still trying to get a reasonable claim from tui so if going to Corfu airport make sure you take hand luggage inside coach
Just returned from fifth cruise with TUI and we had so many issues this time which was disappointing. It seems now the bottled water when upgrading to premium service and junior suites is no longer included. No slippers included either which whilst isn’t a big issue if I were made aware and I could have brought my own so didn’t have to walk barefoot round the cabin which makes me cringe. Still advertising the extras when booking suites but were told by staff no longer given extras. Lack of communication it seems yet happy to take the charge for it. The amount of people I spoke to and whilst at reception came by to make complaints was absolutely awful. Marella charge debit/credit cards the amounts which become pending then send letters to cabins saying cards have been declined, patrons then attend to show amounts being debited but marella refuse to acknowledge this and say another card needs adding. People out of pocket by hundreds of pounds due to marella saying they no longer accept certain debit cards but don’t tell you when you add them to your room account that the payments will be taken as pending essentially freezing the money. So if you only have enough money to pay for your purchases, you’ll become stuck as some people had to pay twice and wait 30 days for refunds to the other bank accounts where money would be refunded. Marella also won’t let you leave the ship on departure day until they have double payments to ensure they are paid despite this being their fault by not advising what debit cards are accepted etc. people missed their coach transfer due to this. numerous people were stressed and worried and it was quite upsetting to watch. Unfortunately staff were rude also which didn’t help the situation, almost like they we’re being looked down on as they were struggling to pay as marella had already taken their spending money. Ironic given the staff aren’t on a brilliant wage themselves. Just found the whole scenario quite appalling to witness and cant help but feel sorry for patrons whom live wage to wage. personally marellas staff and process with the check out and them not taking certain bank cards has really left an awful experience witnessed and for that reason i will be looking at cruising elsewhere in the future, a cruise company that treats people with dignity and respect despite their bank account balance. nothing worse than people being treated like third class citizens. Alarming this day and age.
We went on a river cruise on TUI Isla in July from Basel to Amsterdam. I chose this cruise because the itinerary was just what I was looking for. However, that went out of the window on the second day when there were problems with the boat and we ended up spending 3 days in the industrial port of Strasbourg. Great if you wanted to watch containers being unloaded but not what I had in mind when I booked the cruise. When the boat was repaired we travelled non stop to Amsterdam except for a very brief stop in Koblenz. One of the highlights I was looking forward toe was to go through the Rhine gorge. Scheduled for the afternoon and I had visions of sitting on the top deck with a cold drink taking in the stunning scenery. We entered the gorge before 7 o'clock in the morning and I missed the first part. On the deck at that time in the morning doesn't have the same appeal although the scenery is still something special. The air conditioning was woefully inadequate especially in the dining area and on a couple of occasions I had to leave the dining area to go up on deck for some fresh air before continuing my meal. The one good thing was the food. Very good and the dining staff were super - friendly, helpful, quick and efficient, especially bearing in mind they had to work the full shift in those conditions. The cabin was very stuffy because of the inadequate air conditioning especially on hot days and our cabin was a bit cramped being slightly smaller than adjoining cabins. Entertainment was mixed. If they were singing it was very good but not so otherwise. On the last night in Amsterdam we were entertained by a local violin recital which was very good and surprisingly enjoyable. This cruise had the potential to be an excellent holiday but this was not our experience. In terms of what I was expecting and what was delivered, it was probably the most disappointing holiday I have ever experienced. I would not go on a TUI river cruise again.
Cabin - really noisy as next to a huge cupboard which housed plumbing. Also there were fold down bunk beds on the wall either side of the bed - as a couple in their 70s - we struggled to get in and out of bed. Whoever allocates the cabins need to look at DOB! reception not interested one bit - told us to tell oiur travel agent when we got home. (We booked on line).
Overall I would give the TUI Voyager cruise a 50/50. There were some really good aspects, food, drink and the service offered by the waiters who were always pleasant and polite. Maurice the singer was excellent and the entertainment very good, the crew worked really hard to entertain. The downsides were the pool area, no sunbeds available, very packed like sardines, no control over people saving sunbeds. Places to visit offshore were extremely disappointing. Very little points of interest. Unfortunately the weather wasn't great during our stay which didn't help matters either (no-ones fault). Sorry to say this TUI but we will not be going on another cruise.
Where to start? So many negatives about this Cruise (which was our Honeymoon). The Cruise cost us over £6,000 and having been on a Cruise before, we had high expectations of our Trip. Had we know how awful it was going to be, we would have never have booked it. 1. Entry onto the Ship was delayed as their IT system went down. They wouldn't let my Husband on the Ship even though they had his Passport in front of them and had already made his Cruise Entry Card. 2. The Cabin Room was clean but old. The bedding had seen better days, the Bed was very uncomfortable and uneven and the shower was black and mouldy. 3. The Pool area was overcrowded and unless you got there very early, there was no chance of getting a Sun Lounger. There was always a queue at the Bar and the drinks were served in plastic Cups. The entertainment in the day was dire. It was either a Singer called Doria (who really couldn't sing) or a general knowledge quiz compared by a very loud shouty Girl, who came across as patronising to the older Guests. It felt like sitting in the lounge of a Care Home. 4. We paid to upgrade to the Premium Drinks Package as my Husband only drinks Malibu (and this isn't included in the all inclusive) but on several days they had runout. The Cocktails were made up with a ready made liquid which were almost undrinkable. The P Martini tasted and smelt like Acetone and was undrinkable. 5. We paid for the Premium Drinks Package which includes 1 Bottle of water in the Cabin per day. If you haven't paid for this upgrade, then there is no water or Tea & Coffee in the room. You are unable to get Bottled Water as part of the All Inclusive package as TUI are very keen to save the Planet, however you can buy it at the Bar and conveniently on the Ship at the exit of the deck at every docking. 6. The days at Sea are long and boring. No Sun Loungers to sit on, all social areas cramped and overcrowded and no extra entertainment. 7. Trips offered by TUI are expensive (so be prepared to pay each day for excursions). You can sometimes get a Hop on, Hop Off Bus, but most of the time you have to take the trips as the Boat docks a long way from the Towns and Beaches. 8. The Buffet Restaurant is awful. Food is poor quality, bland and tasteless and was usually served luke warm. The Air Con is was always blasting out and was cold and uncomfortable to dine in. 9. There are 6 Restaurants, 4 of which are chargeable. The 2 that aren't chargeable include the awful Buffet Restaurant, or Latitude which usually had over an hours wait. The chargeable Restaurants need to be booked via the App. You can't just turn up, even when they clearly have empty tables. Each Restaurant is priced differently, although the App states you aren't paying for the food, but the Reservation of the Table. Some of the Restaurants charge up to £45 per person, so this could easily add over an extra £1,000 to your final bill. When I questioned this policy with the a member of staff, they said you are paying for the Table Reservation, however on contacting TUI on our return, they said you are paying for the Food. I'm none the wiser and I'm waiting for confirmation as their information is misleading and conflicting. Its also unfair to Guests that have not factored the extra cost into their Budget. 10. There is no free Wi-Fi, but TUI will offer you a package costing up to £160. This package does not update so you cannot check how much you have used. Again another extra cost to the Holiday. 11. The Shows were hit and miss. Unfortunately let down by a Male Singer who seemed to get all the lead roles, but couldn't hold a note and looked totally out of place compared to the other performers. 12. The Security Staff at the docking exit were miserable and shouty. It felt like they were herding us like cattle. One Female member telling me to hurry up and move along and not block the Gangway, which was almost impossible as she had taken my Handbag to scan through the Security Scanner. 13. You became aware of the end of your holiday barely half way through the week. 3 days before departure you receive information on what to do when you leave. They collect the Pool Towels the day before you leave, so if you have a late departure the following day you don't have any towels to use. All Suitcases need to be outside your Cabin door the evening before departure and the Cabin to be vacated by 8am. This is difficult if your departure isn't until the following evening and you actually need the contents of your suitcase. On the day of departure, Housekeeping Staff knock on your door at 7.45 to make sure you vacate your room on the dot of 8am. All in all, TUI need to make major changes, their Cruises aren't cheap, but they lack Customer Focus and Service, and so many areas need attention. There are lots of hidden charges that would have an impact on some Guests Budgets. I could not wait to get off the Ship!
Tui Voyeger... Butlins on Sea...not the luxurious holiday we are used to at the same price
Good overall but the cabins are very dated and really need upgrading, excursions not really worth the money, and beware cancelling a trip within 24 hours, no refund issued, food ok, public areas good, shows ok.
Went on discovery 2 on 10th of June this year for a 60th birthday present from our kids rubbish food poor variety entertainment room booked for the week by gold radio which we were not told by tui two food isles serving same type of food what a disappointing 60th gift some staff not welcoming or helpful worst experience ever I wouldn't recommend this cruise what so ever when your paying alot to go and a radio station can just put guests out of where the main entertainment goes on never got access till after 9 30 and the entertainment stops at 11 everybody is paying to use all amenities tui should of notified guests of this and tui has the disappointment to answer for specially when made aware people is going for very special occasion yet not a discount offers disgraceful there were lots of people complaining about the issues never would I trust to book with TUI again after the big let down only one side of cruise was a smoking area and times closed off when your out on deck all areas should be smoking areas end of the day your out at sea plus out on decks not inside ship seats were hard to get always being held not there was only 3 tables in the deck and the price their charging so so dissatisfie there were 10 of us went due to it being for special occasion and what a disappointing present we left from Marmaras turkey
Finished a river cruise on TUI Skyla on 19 August. During the cruise I cancelled an excursion with the Cruise Director (or Experience Manager). He informed me that I would get a refund within 5 to 10 working days. Having still not received it I thought I should provide some feedback and advice to anyone else who cancels an excursion. First of all don't take their word for it and make sure you get some form of written acknowledgement. I didn't and now having contacted customer services it seems I will not get a refund. I did say 'good' and the only reason this review has two stars is because of the excellent work Kaye in Customer Services did on my behalf. So be warned make sure you get some form of written notification and do not accept the word of someone who ultimately forgets or let's you down
We just got back to from a brilliant week on the Marella Voyager. First time on a cruise and we are definitely hooked. The crew were wonderful and always happy and smiling and very polite. Cabin was cleaned every day. No sea sickness as was a lovely sail round the Med. Each place was beautiful, on board restaurant and bars were lovely and the food 1st class! Yes the cabins are small but you are only sleeping in them plus we had inside cabin and big enough for all 4 of us. We spent hours at each excursion and had a lovely time. Everyone on board, who we spoke to were so friendly and we all knew how privileged we were to be on board. The entertainment was brilliant and some great singers and dancers! I'm looking at booking again for next year! Thank you to everyone on the Tui Marella Voyager and big thank you to the crew for getting us there safely.
TUI Cruises is a German cruise line that operates a variety of vacation experiences tailored for diverse customer preferences. The company specializes in offering premium cruise holidays, focusing on providing exceptional service and a wide range of onboard amenities. With a fleet of modern ships, TUI Cruises aims to deliver memorable travel experiences to individuals, couples, and families seeking leisure and adventure at sea. Targeting both domestic and international travelers, TUI Cruises offers itineraries that cover popular destinations in Europe and beyond. The company's offerings include all-inclusive packages that encompass dining, entertainment, and excursions, ensuring a seamless travel experience for its customers. By prioritizing customer satisfaction and comfort, TUI Cruises positions itself as a reliable choice for those looking to explore the world from the deck of a cruise ship.
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