Great customer service
Great customer service. Obtained a good deal for us on electricity and gas.
UK UTILITY is a dedicated review platform within the utilities and energy sector, designed to help consumers make informed decisions regarding their service providers. The company's focus is on aggregating customer feedback and reviews for various utility services, including electricity, gas, water, and renewable energy solutions. By providing a space for users to share their experiences, UK UTILITY aims to enhance transparency and accountability within the industry. The primary customers of UK UTILITY include residential and commercial consumers seeking reliable utility providers. By utilizing the platform, users can compare services based on real customer experiences, allowing them to choose the best options that align with their needs. UK UTILITY fosters a community of informed consumers, contributing to better service standards and improved customer satisfaction in the utilities and energy market.
UK Utility receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by brokers like James Price, Callum Harrold, and Rita. Reviewers highlight their professionalism, attentiveness, and ability to secure the best energy deals, often describing their experiences as straightforward and stress-free.
Many recommend these brokers for their knowledge and support, especially in navigating complex situations. However, a small number of critical reviews express serious concerns, with some customers alleging fraudulent practices and issues with contract fulfillment, advising others to avoid the company. Despite these negative experiences, the majority of feedback reflects satisfaction and a willingness to recommend UK Utility.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 11 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We used James Price at UK Utility for our energy contracts for many years before we retired”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: UK UTILITY is #1 of 5 on overall rating in this group.
60 reviews of UK UTILITY. Filter by what matters to you.
Great customer service. Obtained a good deal for us on electricity and gas.
Professional, friendly and helpful
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible broker, pretending to be from british gas telling me i had no contract in place with another broker, which i did have, caused a huge fine with another broker, signed me into a new contract without my acknowledgement. Now ignoring emails etc.. AVOID THIS COMPANY
Oliver explained who he was and where he was from letting me know the lady I normally deal with at the company had left. I like to deal with the same person. So many calls every day. Oliver was so professional but patient and explained everything to me, including best deals and why. Id like to thank him for his personal touch. Left me feeling in good hands Thank you
Rizwan Nisar was an absolute professional and it was my pleasure to speak to him regarding my gas renewal. He managed to save me £22,000 over a five year deal which I was in advised by my previous broker. Thank you very much
I am fed up of businesses like UK-Utility sending me E-Mails, multiple times a week, telling me they've got my "latest renewal quotes". In hindsight, it's hilarious and sad, all at the same time. Why? Because I never gave anyone at UK-Utility my E-Mail. I've never sought to use their services (So, using illegally obtained and sold data?) In fact, my position at my workplace has NOTHING to do with utilities but they still send me dozens of quotes for Gas renewals. And the icing on the cake, to prove that they just send these E-Mails out like a conveyor belt of B.S, they got my name wrong, not once, not twice but three times in recent weeks. A quick look on LinkedIn would inform anyone of what my job entails. You'd have also seen a post I made about how I absolutely hate being bombarded with messages and E-Mails totally irrelevant to my job role. P.S. I just got an E-Mail reply from an employee after I said "Do Not Contact Me" (irony) and with snippets of the above, apparently one of your other employees had told this gentleman to contact me. Have you ever asked yourselves "Who" these people are and "if or why" you should contact them? I will never use your services. Ever.
Over the past few years Rizwan Nisar has been invaluable in searching for a competitive energy price contract for our business. This year is no exception in this very difficult market. His guidance and knowledge has been exceptional.
Once again James Price has provided excellent, professional advice regarding our utilities contracts. I would highly recommend him if you are looking to negotiate a good deal for your company, which is more important than ever in the current energy market.
Really helpful. Great service and support. Thank you Trehafod Community Village Hall ♥️
rang back when asked. was clear and courteous
Krish was very helpful when my business was looking for a new electricity supplier. He scanned the market and explained everything fully.
Good knowledge of prices and suppliers. Does not pressurise the customer.
I can strongly recommend Riz from UK-Utility, he was very efficient and provided me with the best prices for the companies gas and electricity supply. I did a vast search and they came out on top.
Krish has been excellent at every step of the way. Helping us navigate turbulent pricing and add some security to our energy prices for the future. Big thanks to him and the team.
UK UTILITY is a dedicated review platform within the utilities and energy sector, designed to help consumers make informed decisions regarding their service providers. The company's focus is on aggregating customer feedback and reviews for various utility services, including electricity, gas, water, and renewable energy solutions. By providing a space for users to share their experiences, UK UTILITY aims to enhance transparency and accountability within the industry. The primary customers of UK UTILITY include residential and commercial consumers seeking reliable utility providers. By utilizing the platform, users can compare services based on real customer experiences, allowing them to choose the best options that align with their needs. UK UTILITY fosters a community of informed consumers, contributing to better service standards and improved customer satisfaction in the utilities and energy market.
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