Really efficient delivery and customer…
Really efficient delivery and customer service. It’s only been a few days so a little early to comment on the improvement in water quality.

UK Water Filters is a leading provider of water filtration solutions in the United Kingdom, specializing in a comprehensive range of products designed to ensure clean and healthy drinking water for both residential and commercial customers. The company offers various types of water filters, including undersink systems, fridge filters, reverse osmosis units, and whole house solutions, catering to diverse needs such as limescale reduction, allergy management, and specific contaminant removal. With over twenty-five years of experience in the industry, UK Water Filters serves thousands of customers, providing next-day delivery and a user-friendly online shopping experience. Their website features a simple filter selection tool, allowing customers to find the right product quickly and efficiently based on their specific requirements. The company's extensive product range includes popular brands and various filter types, making it a reliable choice for individuals and businesses seeking effective water filtration solutions.
UK Water Filters receives overwhelmingly positive feedback for its excellent service, quick delivery, and high-quality products. Customers appreciate the easy ordering process and the affordability of the filters, often highlighting the significant improvement in water taste.
Many reviewers commend the friendly and efficient customer service, noting that the company is responsive and helpful. However, there are some concerns regarding slow refund times, with one customer reporting a three-week wait for their refund to be processed. Additionally, a few users mentioned issues with product fit, which led to complications in returns. Overall, while the majority of experiences are positive, the company could improve its handling of refunds and product compatibility. The sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 85 |
| Jul 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The customer service I experienced was exceptional which is very rare these days”
“Slow refund time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: UK Water Filters is #2 of 5 on overall rating in this group.
100 reviews of UK Water Filters. Filter by what matters to you.
Over a year ago
Really efficient delivery and customer service. It’s only been a few days so a little early to comment on the improvement in water quality.
Over a year ago
Second time of purchasing… easy to order, quick delivery and value for money .
Over a year ago
Such a good product easy to fit with no messing. Thanks
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Really efficient delivery and customer service. It’s only been a few days so a little early to comment on the improvement in water quality.
Second time of purchasing… easy to order, quick delivery and value for money .
Such a good product easy to fit with no messing. Thanks
The filter arrived quickly, with no problems. Packaging was good. The filter itself seems to be working well too.
The parcel was well packed arrive on time and the contents were as ordered. I will buy from uk water filters again.
Great communication and excellent service
Very good customer service , very quick shipping, overall very happy
Brilliant fresh water not like out of tap.
Easy ordering and a great price for a 3 way tap. Unfortunately, the tap didn't fit, as my sink is an under counter sink. I emailed to ask about returning it, as it says on the website that returns and refunds are easy. It couldn't have been easier and a full refund plus the cost of postage was sent to me within a few days. I was disappointed that the tap wasn't suitable for my use as it was a really nice tap and nicer than the tap I ended up with. I will certainly use this company to buy replacement water filters. The customer service I experienced was exceptional which is very rare these days. I totally recommend this company.
Excellent service quick delivery easy website to follow Great quality filters good price
Efficient, friendly and prompt. All a customer wants!
Slow refund time. It has taken 3 weeks and the refund still hasn’t been issued
Timely delivery of what I requested. Clearly, they keep good records.
Quick efficient and professional service.
You done all you
Very helpful customer service
Easy to fit and change filter. Makes a great difference and removes ‘chemical’ taste of our water
UK Water Filters is a leading provider of water filtration solutions in the United Kingdom, specializing in a comprehensive range of products designed to ensure clean and healthy drinking water for both residential and commercial customers. The company offers various types of water filters, including undersink systems, fridge filters, reverse osmosis units, and whole house solutions, catering to diverse needs such as limescale reduction, allergy management, and specific contaminant removal. With over twenty-five years of experience in the industry, UK Water Filters serves thousands of customers, providing next-day delivery and a user-friendly online shopping experience. Their website features a simple filter selection tool, allowing customers to find the right product quickly and efficiently based on their specific requirements. The company's extensive product range includes popular brands and various filter types, making it a reliable choice for individuals and businesses seeking effective water filtration solutions.
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