ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series. Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
Reviewers generally express high satisfaction with the ELEGOO UK Store, highlighting the excellent quality of their printers and the overall good value for money. Many customers praise the Neptune series for its superb engineering and ease of use, with one user noting the impressive 16k quality and improved printing processes.
Quick dispatch and well-packaged products are also frequently mentioned, along with responsive after-sales support that resolves issues promptly. However, there are notable complaints regarding customer service, particularly concerning refunds and unresolved issues with defective products. One customer reported a frustrating experience with a non-functional printer and a lack of communication regarding their refund. Despite these concerns, the majority of reviews reflect a positive sentiment towards the company's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 58 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 1 |
| Aug 25 | 4.5 | 57 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 58 most recent reviews.
“It was really easy to order, there were a good variety of machines at different price points, and their features were...”
“Many months ago i elegoo purchased a elegoo mars 5 at the begining of JUne 2025 , It never worked, i returned the p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 58 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: ELEGOO UK Store is #3 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 4.3).
58 reviews of ELEGOO UK Store. Filter by what matters to you.
Many months ago i elegoo purchased a elegoo mars 5 at the begining of JUne 2025 , It never worked, i returned the printer for a refund it is now 29/8/2025 ., I have not heard from Elegoo yet abount my refund , this is simply not good enough.
Poor quality machine with an issue. Had it replaced and still misprinting. Waiting for Elegoo to to the right thing and refund or replace with a superior quality machine.
Customer service is absolutely shocking. After service sale is pathetic. This company I would never buy from ever again and I would tell all my friends to buy from other
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Printer arrived and broke down after one prinf, customer service stalled their messaged until warrenty was over and refused to let me send it back. Would never buy from this company again.
So their claims were real regarding air purifier mate (big one), so I have requested a return as not as described within 3 days of arriving!!! Guess what? UK company completely ignored my request (the one operating in UK that has to obey consumer rights). Now they will hear soon more from SMC.
I purchased a laser engraver and very quickly discovered that it may not have limit switches (safety switches). I then informed elegoo that I wanted to cancel my purchase. The order has not been despatched. Elego have failed to answer my emails or toconfirm that they will refund my payment. Whilst it states that elego is based in Florida, their website suggests that they are based in the UK. However, I have since discovered that the company is based in China. They are deliberately misleading on their websites. I made the purchase believing that I would be protected by the UK distance selling regulations (due to their deceit and dishonesty). It appears that I may not be protected. I have asked the UK international chambers of commerce to intervene.
ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series. Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
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