ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series.
Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
ELEGOO UK Store has a positive customer experience.
Reviewers generally express high satisfaction with the ELEGOO UK Store, highlighting the excellent quality of their printers and the overall good value for money. Many customers praise the Neptune series for its superb engineering and ease of use, with one user noting the impressive 16k quality and improved printing processes.
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Quick dispatch and well-packaged products are also frequently mentioned, along with responsive after-sales support that resolves issues promptly. However, there are notable complaints regarding customer service, particularly concerning refunds and unresolved issues with defective products. One customer reported a frustrating experience with a non-functional printer and a lack of communication regarding their refund. Despite these concerns, the majority of reviews reflect a positive sentiment towards the company's offerings.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
58
100%
● Medium
4.5 / 5 overall
=
58 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.5
12-month avg
4.5
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 25
1.0
1
Aug 25
4.5
57
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 58 most recent reviews.
Top praiseof 51 positive reviews
Delivery37%
19 mentions
Customer service25%
13 mentions
Quality25%
13 mentions
Fast & efficient25%
13 mentions
“It was really easy to order, there were a good variety of machines at different price points, and their features were...”
On “Delivery” · Aug 29, 2025
Top complaintsof 6 negative reviews
Refund50%
3 mentions
Customer service50%
3 mentions
Returns33%
2 mentions
“Many months ago i elegoo purchased a elegoo mars 5 at the begining of JUne 2025 , It never worked, i returned the p...”
On “Refund” · Aug 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I bought a printer, and have absolutely zero regrets.
This thing is seriously well engineered, and has taken most of what I've thrown at it like an absolute champ. Rubberised filaments are absolutely fine due to the gear in the print head. It's an impressive size frankly, great value for money. With the stock 0.4mm nozzle included, you can easily get some amazing quality prints, tolerances of (in my experience) down to 0.15mm fresh off the bed (accounting for properly designed relief corners to accommodate for corner bulging).
Here are my only issues I've encountered, and they're mostly to do with design:
1) Build quality. The plastic shroud on the nozzle assembly wasn't accurate, had to be torqued to make the screw-holes line up with the metal assembly. I was a tad worried of snapping it.
I actually over-tensioned the X axis belt and managed to pop it out of it's crimped brass cuff. Took a good 20 minutes or so to un-bend the cuff, stuff the rubber back in, re-crimp it and reinstall the belt, but it's totally possible to do faster with proper equipment. I found that where the threads had been cut out for the bracing rod screw-points, at some point they'd been painted over. This made assembly of those rather more difficult than it aught to be. The metal extrusion parts though, totally fine.
2) In calibration, noted a large dip in the front-middle of the build plate where there's obviously no support, that I couldn't correct for using the thumb screws. Mind you, the difference is in tenths of millimeters so it's basically not a problem, but it is strange. Frankly if you're measuring stuff in microns or going under 0.2mm for anything using a 3D printer the size of a small fridge, you're bought the wrong printer my friend.
3) It was a pain to assemble mind you, especially trying to assemble the gantry with less than three hands and no table, but frankly, skill issue. The issue is keeping it all balanced while building it. It's a bit finicky, and some of these parts weigh an absolute tonne.
4) Cable Clamp Confusion; the video isn't very clear, and installing this wrong will almost certainly cause damage to either the cable or the worm shaft over time. This is probably my biggest concern, and is reflected in the presence of aftermarket cable clamps designed by users to avoid this issue. I'd suggest a simple tunnel design, no cable folding, with an extra fixture point to prevent any slippage or confusion of this in future.
5) Documentation issue; the booklet calls to use the included 'gold build-plate'. I was a tad confused by this, there didn't seem to be one included, so I took to the support team to ask about this.
The support team are absolutely amazing for this, and got back to me to explain that they'd simply changed the design and use an improved black plate.
It also states to use the booklet sheet itself as a guide for calibration (the paper test). I found this to be unreliable, so ended up doing it by eye with a flash-light instead.
Overall, for a keen beginner with plenty of time to research things in advance, this is a miraculous machine, and a brilliant place to buy it from. Support team are brilliant.
If you're ordering this as a gift for somebody, perhaps consider constructing it yourself.
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Superb 16k quality & much improved printer making the printing process much easier. Especially love the resin being pre heated & maintained at the best temperature. Excellent fine detail. The Pro version resin is also much improved strength. Very happy!
It was really easy to order, there were a good variety of machines at different price points, and their features were clearly laid out.
Shipping was prompt and I was kept up to date with the progress of my order.
The printer arrived well packed and everything was as described. It was nice that there was an offer for a free tub of resin with my order too.
The printer so far has been great, has completed a variety of prints to a good standard and in good time with minimal failure.
Absolutely love my new printer, it's been working brilliantly, an excellent price and super fast delivery. I would definitely recommend Elegoo massive thumbs up
The Neptune 3 pro has exceeded my expectations, it is a fantastic printer! I have also found Elegoo to be very helpful, supportive and quick to respond to enquiries. Thanks so much.
I am at 200 hours of printing using a variety of filament spools. At first I was supervising waiting for something to go wrong, the last 50 hours I just sent the files to the printer and start playing video games.
I'm really happy with the machine and I'm ordering one more.
Ordered a 3D printer, knew there was a delay but it arrived sooner than expected. The item works brilliantly and my son loves it. All in all, a very good purchase.
Great printer from great company. Printer was delivered when unpacked the printer was not working contacted customer service went through process of what problems were they then exchanged it new printer delivered a few days later.
ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series.
Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
