UNION/ASSA ABLOY - Door Hardware Group is a leading provider of architectural ironmongery and door security solutions in the UK. The company specializes in manufacturing high-quality locks and hardware designed to meet the diverse security needs of residential, commercial, and institutional clients. With a focus on innovation and performance, UNION offers a range of products that enhance both safety and convenience for users. The company caters to architects, builders, contractors, and facility managers, providing them with reliable door hardware solutions that combine functionality with design. UNION's extensive product lineup includes locks, hinges, and other ironmongery items, all engineered to ensure durability and security. By prioritizing quality and customer satisfaction, UNION continues to be a trusted choice in the door hardware market.
Reviewers express a mix of satisfaction and frustration with UNION/ASSA ABLOY's Door Hardware Group. Many customers appreciate the improved responsiveness of the customer service team, noting that queries are now being directed to the appropriate departments.
Positive feedback highlights quick responses and effective assistance, with one customer specifically thanking a representative for their help. Additionally, consumers are pleased with the quality and appearance of the locks, indicating a strong product satisfaction. However, there are significant complaints regarding appalling service experiences, particularly concerning long wait times on premium-rate calls and perceptions of overpriced products. Overall, while there are commendable aspects of customer service and product quality, the negative experiences with service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.0 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“The customer service team are now responding better to communications”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 4.0 out of 5 (good) | 67 out of 100 | — | 5 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 |
Bottom line: UNION/ASSA ABLOY - Door Hardware Group is #5 of 5 on overall rating in this group.
5 reviews of UNION/ASSA ABLOY - Door Hardware Group. Filter by what matters to you.
Over a year ago
The customer service from Union Locks is nothing short of appalling. Their contact number is at a premium rate 0845 so good luck sitting on hold with that one. Their products are over-priced and often... See more
Over a year ago
The customer service team are now responding better to communications. if they cannot deal with query's they are passing these onto the relevant person/dept.
Over a year ago
Quick response, was able to help my customer with what they needed. Thank you, Mark.
Over a year ago
Really happy with the lock that I purchased. Works really well and goes nice with the appearance of the door. Have even managed to convince my sister to change her front door lock to the same as mine!... See more
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The customer service from Union Locks is nothing short of appalling. Their contact number is at a premium rate 0845 so good luck sitting on hold with that one. Their products are over-priced and often faulty. The latest batch of faulty cylinders I returned have come back with the same fault and no explanation as to why it's not been corrected. Unbelievable!
The customer service team are now responding better to communications. if they cannot deal with query's they are passing these onto the relevant person/dept.
Quick response, was able to help my customer with what they needed. Thank you, Mark.
Really happy with the lock that I purchased. Works really well and goes nice with the appearance of the door. Have even managed to convince my sister to change her front door lock to the same as mine!!
Very pleasant and polite. Thank you
UNION/ASSA ABLOY - Door Hardware Group is a leading provider of architectural ironmongery and door security solutions in the UK. The company specializes in manufacturing high-quality locks and hardware designed to meet the diverse security needs of residential, commercial, and institutional clients. With a focus on innovation and performance, UNION offers a range of products that enhance both safety and convenience for users. The company caters to architects, builders, contractors, and facility managers, providing them with reliable door hardware solutions that combine functionality with design. UNION's extensive product lineup includes locks, hinges, and other ironmongery items, all engineered to ensure durability and security. By prioritizing quality and customer satisfaction, UNION continues to be a trusted choice in the door hardware market.
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