United Internet AG is a leading European internet specialist headquartered in Germany, providing a comprehensive range of digital services to both private and business customers. With a portfolio that includes well-known brands such as 1&1, GMX, WEB.DE, IONOS, and Sedo, the company operates across various sectors including mobile, fiber optics, and cloud services. United Internet is committed to enhancing the digital infrastructure and sovereignty in Germany and Europe. The company serves approximately 30 million customer contracts and has a significant presence in 14 European countries, as well as the United States, Canada, and Mexico. United Internet’s focus on data sovereignty and technological expertise positions it as a trusted provider in the digital landscape, catering to the needs of both individual users and enterprises seeking reliable internet solutions.
Reviewers express significant dissatisfaction with United Internet, highlighting a consistent pattern of poor service and unfulfilled promises. Many customers report feeling trapped in unfavorable contracts, describing the company as exploitative and unresponsive.
Complaints about the billing department's lack of communication and unfriendly demeanor are prevalent, with some stating that they are relieved to no longer be customers. The overall sentiment reflects frustration over the perceived ineffectiveness of the company's services, particularly with GMX email, which users feel has not improved despite repeated feedback. Additionally, the complexity of canceling contracts adds to the negative experience. Overall, the reviews paint a bleak picture of United Internet, leading to a strong recommendation to avoid their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Oct 23 | 1.0 | 1 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Mieser Service, viele Versprechungen, keine Mehrwert und nur Knebelverträge”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 50 out of 100 | — | 8 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | +3% | 175 |
Bottom line: United Internet is #5 of 5 on overall rating in this group.
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United Internet AG is a leading European internet specialist headquartered in Germany, providing a comprehensive range of digital services to both private and business customers. With a portfolio that includes well-known brands such as 1&1, GMX, WEB.DE, IONOS, and Sedo, the company operates across various sectors including mobile, fiber optics, and cloud services. United Internet is committed to enhancing the digital infrastructure and sovereignty in Germany and Europe. The company serves approximately 30 million customer contracts and has a significant presence in 14 European countries, as well as the United States, Canada, and Mexico. United Internet’s focus on data sovereignty and technological expertise positions it as a trusted provider in the digital landscape, catering to the needs of both individual users and enterprises seeking reliable internet solutions.
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