Worse experience!!!!!
Worse quality ever and customer service sucks. Within two weeks the jewelry rusted and chain changed color! DO NOT BUY THEIR PRODUCTS!!!!!

Veinci Jewelry is an online retailer specializing in affordable, dainty, and elegantly designed jewelry. The company offers a diverse range of products, including necklaces, bracelets, earrings, and rings, with a particular focus on personalized items such as initials. Veinci Jewelry aims to cater to the modest woman looking for exquisite accessories that enhance her style without overspending. The company is committed to customer satisfaction, offering a lifetime warranty and a 90-day return policy. With over 107,000 happy customers, Veinci Jewelry emphasizes quality and affordability in its product offerings. By combining trendy designs with reasonable pricing, the company seeks to provide jewelry that is suitable for both everyday wear and special occasions.
Veinci Jewelry receives high praise for its beautiful jewelry, with many customers expressing their love for the necklaces and bracelets. Reviewers frequently highlight the aesthetic appeal and quality of the pieces, noting that they match descriptions and exceed expectations.
The order process is also commended for being quick and secure, with reliable shipping and tracking options. However, there are significant concerns regarding product quality, particularly with tarnishing issues reported by some customers shortly after purchase. Complaints about packaging have also surfaced, with some receiving items crammed into small bags instead of the expected velvet boxes. Despite these criticisms, the overall sentiment remains positive, with a majority of consumers satisfied with their purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 160 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.5 | 28 |
| Jun 25 | 4.5 | 59 |
| Jul 25 | 4.6 | 16 |
| Aug 25 | 3.9 | 57 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Beautiful bracelet”
“Worse customer service experience ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.9 out of 5 (good) | 3.1 out of 5 (fair) | — | 160 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Veinci Jewelry is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.1).
160 reviews of Veinci Jewelry. Filter by what matters to you.
Worse quality ever and customer service sucks. Within two weeks the jewelry rusted and chain changed color! DO NOT BUY THEIR PRODUCTS!!!!!
I ordered a necklace on the 10/6 for a friend’s birthday on the 27/6 and am still waiting for it to be delivered. I have sent an email but no one bothered to respond to me. Not very good customer service and very disappointed as no updates received. I will not be buying anything for this company again. Money taken and item not received. Please refund me. Thank you
This company is a scam. I have not received my order tracking information as promised and cannot reach Veinci through the contact info they provide. I have requested that my order be cancled and my monies be refunded. I have reported Veinci to various consumers agencies to stop this fraud from happening to others Response to Veinci: You responded on Trustpilot,but have not responded to me by email about my concerns. I have requested that my order be cancled, please do so .. 2nd response to Veinci new email .. Your provided shipping info for one item shows that you are located in Mainland China not the USA as you state on Trustpilot and your shipping info emailed to me. Your shipping info also shows that the shipper is waiting for the item and that my order placed June 8 is to be expected July 13.. you promise delivery within 15 days .. Scam .. Scam .. Scam 3rd response The peice you stated is custom is on its way ?.. while your stock item is delayed. You have addressed everything but my refund which was requested before I received your email stating that my order may be here within 30 days.. you advertised delivery within 16 days.. I hope that people see this review and not be scammed like I have been .. you state you understand about my feelings concerning your companies delays and refusal to issued a refund.. if you truly understand and so reputable your next correspondence should state you have issued my refund..
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Don't purchase appears to be a scam. I purchased on May 26th, 2025 and there has been no movement and the tracking number is nonexistent.
Do not buy these products are so cheap and tacky was horrified when I opened them as were gifts for friends which I couldn’t give as looked so bad what a waste of money !!!!!!
Update- No, after your review, you're mistaken. I ordered paperclip necklaces not chain link and gold plated, these look like they came from the dollar store. And i paid for 3 day shipping. If there's a way to post pictures and my receipt, I would. You're incorrect! Terrible experience. I ordered necklaces for mothers day. I paid for expedited shipping. They came late, way late, 2 weeks after mothers day. The items were wrong and they are ugly! Not what I saw on the website. Then I've emailed 3 times with no reply. Awful.
The gold bracelets tarnished 1 day after I wore them.
While I am pleased with the pearl necklaces that I received, they came crammed in a very tiny ziptop bag and not in the velvet box as pictured. When have you ever bought a piece of decent jewelry that was shown in a nice box that showed up in a plastic bag. Their website says that if you are not pleased with your purchase we will make it right. They did not. They stated that I could PURCHASE the boxes to store my necklaces in. What? An additional purchase? BUYER BEWARE!
Oh my God. Worse customer service experience ever! I have been trying to return the two bracelets that I had bought a few weeks ago. I started my engagement with the customer service team on 5 August and I still haven’t been able to return the items. In addition to that, they asked me to send the bracelets to a random address in USA, although the bracelets were sent from a UK address with a Cannock return address on the envelope. If I ever manage to return them and get my money back, I will go out and celebrate this massive achievement
they tell you it is a life time warranty but when you contact them regarding this you have to pay more money for this and my rings look like they came from a $2 shop not impressed and would not be surprised if they do not post this. I had to click on the happy face to come through to this section
This is like all those other advertisements where women are retiring and you get cheap Chinese jewelery.It comes from China and if you have to return anything you have to pay to ship it back to China.How this is getting all these good reviews is beyond me.If it's too good to be true it is.Do not buy any of these jewelery coming from China.They don't tell you that.
I have been waiting for nearly 3 weeks now for my order to arrive, everytime I track it, it says -in transit-has said this for nearly ten days now, contacted veinci, very slow to answer and have basically told me to be patient, my order was for a birthday gift which has now passed, I'm very disappointed with the customer service I have received, I have paid for goods which I have not received, either refund me or send another by a different courier...would definitely not recommend this site
Absolutely horrible and cheap necklaces. Feels like plastic. Had bad feeling after reading reviews so asked to cancel my order but they kept coming up with excuses so had to go through with it. It took a while to receive order and knew why there were so many bad reviews about quality. Not worth money and definitely don’t buy from this company. Cheap and nasty product. Would give it a minus stars if I could.
I was about to make a purchase, but thought to come to Trustpilot first. When I saw the rating I was excited, but after reading the reviews something definitely seemed fishy with their current high rating. After digging a little further I came across a landmine of negative reviews with consistent patterns of 1. Orders never arriving 2. The items tarnish after days of wear 3. Customer service is terrible. Do yourself a favour and prior to making your purchase, head to the company facebook page, hit the 'mentions' tab, and read the reviews there. They all read significantly different to what you read here.
I already received the incorrect ( Necklaces) letter! I gave it to a friend. On July 30, 2025 I ordered the Initials D. Please send my Necklaces to me. I received an Email from you informing me that my Necklaces was lost in Transaction, via FedEx. YmimIf you can not replace and mail my Necklaces, then Refund me
Dreadful. I bought a necklace that I thought looked cute and elegant, but it’s really a cheap piece of trash that arrived damaged, was too small, and broke. Took over 3 weeks to arrive. Not worth it. I tried to contact customer service and they kept projecting a narrative that it never shipped. They kept pushing a replacement for the faux pearl heart necklace that is evidently being sold at SHEIN for a $1.59 and “worth” over $45 for it. That is unacceptable. No legit company would do this. An absolute scam. Do not buy. I also think the good reviews are either from shills or bots.
I purchased the 5 bracelets set. They looked beautiful when I opened the package. I wore them for 2 days and they all completely tarnished. I notified Venice of the situation and they only offered me credit or 30% refund. I thought this was totally unacceptable due to the fact that all this happened within a week of purchase. After going back and forth about me receiving a full refund, they still refused and only offered the store credit or 30%. Why would I want to make another purchase with a company that is so inconsiderate of their customers. I looked at reviews before purchasing so I felt confident. I will never purchase from them again or refer them to anyone. Please be advised, if your product tarnishes you will only get store credit to purchase more products that will potentially tarnish within days of wearing or a measly 30% refund. The 1star is only because it didn’t take long to receive the item.
I received my package, and I was excited about the items that I ordered, but they were not the correct jewelry I had picked, and the ring size was also incorrect. I tried emailing them, but I never received a response. Did they try to call me?
I truly wish I were able to enjoy the items purchased, but the courier had other plans. I purchased 3 necklace sets and a bracelet (not to mention I was to receive a free gold bracelet for my purchases). The items were marked as delivered to my home at 8:44am, 06/18/25 courtesy of GOFO Express. Mind you, there were two different tracking numbers as there were two different orders. The home attached to the delivery was an abandoned home with no address listed on it so I'm completely sure the courier stole my packages. I have reached out to Veinci via email and through the website but has heard nothing from them. Horrible customer service from two different brands almost a month apart has taught me a valuable lesson. If I can't go into the store to purchase it, I don't need it.
Veinci Jewelry is an online retailer specializing in affordable, dainty, and elegantly designed jewelry. The company offers a diverse range of products, including necklaces, bracelets, earrings, and rings, with a particular focus on personalized items such as initials. Veinci Jewelry aims to cater to the modest woman looking for exquisite accessories that enhance her style without overspending. The company is committed to customer satisfaction, offering a lifetime warranty and a 90-day return policy. With over 107,000 happy customers, Veinci Jewelry emphasizes quality and affordability in its product offerings. By combining trendy designs with reasonable pricing, the company seeks to provide jewelry that is suitable for both everyday wear and special occasions.
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