Vibox Gaming is a UK-based company specializing in custom and prebuilt gaming PCs. With a focus on high-performance systems, Vibox offers an extensive range of gaming PCs designed to enhance the gaming experience through speed, power, and precision. Customers can choose from a selection of prebuilt models or utilize the company's custom PC builder to create a system tailored to their specific gaming needs. Targeting avid gamers and technology enthusiasts, Vibox provides powerful gaming solutions equipped with the latest hardware, including Intel Core processors and Nvidia graphics cards. Their product lineup includes various models, each optimized for seamless gameplay across a wide range of games. With an emphasis on quality and performance, Vibox aims to meet the demands of gamers looking for reliable and high-performing gaming PCs.
Vibox Gaming receives high praise for its exceptional customer service, with many reviewers highlighting the prompt and helpful responses from support staff. Customers express satisfaction with the quality of their gaming PCs, noting that they run smoothly and meet their gaming needs effectively.
However, there are some critical concerns regarding product reliability, with a few users reporting issues such as power supply failures and blue screen errors shortly after purchase. Additionally, there are complaints about delivery problems, including missing packages and lack of communication. Despite these negatives, the overall sentiment remains positive, as the majority of customers appreciate the service and product quality. Overall, Vibox Gaming is well-regarded, though potential buyers should be aware of some reliability issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 107 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.7 | 13 |
| Feb 25 | 4.3 | 12 |
| Mar 25 | 4.0 | 12 |
| Apr 25 | 4.8 | 17 |
| May 25 | 4.7 | 21 |
| Jun 25 | 4.7 | 20 |
| Jul 25 | 4.3 | 3 |
| Aug 25 | 3.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 107 most recent reviews.
“Delivery was prompt and my son is very happy with his new Vibox gaming pc”
“Pc acheté en décembre et dès le départ, j'avais pas mal de crash sur mes jeux vidéos (alors que j'ai acheté un pc gam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 107 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Vibox Gaming is #2 of 5 on overall rating in this group.
107 reviews of Vibox Gaming. Filter by what matters to you.
Zac at Vibox was super happy to help me with customer support on a PC I bought from them in 2021. I had installed a new NVMe drive and they helped me through the reinstallation of windows 11 after some troubleshooting. They have also helped me out previously with other queries and I actually bought a second PC for my partner as I was so happy with their support.
Au bout d'1 ans j'ai du le renvoyer. Au bout de deux ans je doit changer alimentations et cartes mères parce que les deux concordent pas avec le Processeur i9 et la carte graphique. Surchauffe , surtension et disfonctionnement de tous ce que tu branche en USB. TopAchat meilleurs site pour la durée de votre Pc. 5-6 ans sans problématique, juste revendue car problèmes financier. Empêcher de leur faire vendre des pc, serait une arnaque en moins dans le monde.
Méfier vous ! Preuve de livraison falsifiée produit non livré soit disant enquête au prêt du transporteur je ne sais pas ou as été livré le colis mais pas chez moi j’ai dépenser 1799€ et je n’ai rien en retour !!! Méfier vous de vibox
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Un service client exceptionnel. Les réponses étaient rapides, précises, et Vibox a pu m'accompagner durant toute la procédure de déclaration et de remplacement d'un colis volé. Leur aide et leur soutien ont été essentiels dans cette procédure. Sans mentionner un remplacement du colis sans charges supplémentaires, ce qui n'est malheureusement pas un service proposé par certains autres vendeurs. En un mot, Merci.
Vibox delivered me a smashing gaming PC. I had great customer service from Will when I encountered a small problem. I rang them up and they answered promptly and e mailed me some help in 5 minutes. It was not like ringing up customer service in a big firm but rather like family friendly. I am very happy and will purchase again :-) Thank you all.
Je cherchais un PC capable de répondre à toutes mes attentes : gaming, bureautique, streaming et même un peu de montage vidéo.Premièrement, parlons de la qualite de fabrication. Le boîtier est robuste, bien conçu et très esthétique. Tout est bien monté à l’intérieur, avec un excellent câble management. J’ai vérifié moi-même, et le travail est propr et professionnel.Coté performances, je suis bluffé. J’ai testé plusieurs jeux récents comme Starfeld, Elden Ring et Call of Duty : Warzone, et je peux tout faire tourner en ultra sans la moindre chute de FPS. C’est d’une fluidité incroyable, et ça change complètement mon expérience de jeu ! Je fais aussi pas mal de streaming, et avec ce PC, je peux diffuser en haute qualité tout en jouant, sans aucun ralentissement.C’est clairement le meilleur choix. Bravo à l’équipe pour ce travail de qualité !
The Vibox team were absolutely brilliant. I sent an email request for help with what I thought were hardware issues. They responded within the hour and talked me through each step of testing each part of the hardware from the graphics card to the RAM sticks. Explanations were really great and they were very patient. The customer services agent Will was fantastic. In the end it was a software issue caused by trying to download a game and changing BIOS settings so it was my fault! But Vibox were great from start to end. Big thumbs up from me.
brilliant service arrived safely and performs beyond my expectations 100% did my homework 1st and found many other companies offering similar products with older generation processors that will not allow windows updates or win 11 licence expired - be careful with them please- i would highly recommend this company
Ordered a custom PC which took 10 weeks to arrive. When it did, the hard drive was loose in the case. I tried starting the PC got a request for a PIN to unlock the hard drive. Turns out they sent me a pc that they hadn't finished configuring with a hard drive that was password protected. They also sent me a flat monitor when I asked for a curved one, because that's all they had in stock. A AZERTY keyboard instead of a QWERTY one. Their Motherboards are VIBOX own so no drivers, BIOS upgrades etc available. No WiFi card. 3 months later the Nvidia Graphics card dies and to get an urgent replacement I have to buy one from them. Otherwise they can replace it for free if I ship to them and then wait until they receive it, then they'll look to get a replacement and send it to me. This the calmly state could take a month. The motherboard HDMI slot doesn't work (by design) so I cant use the PC I've spent €2,000 on, because they can't deliver a new part and collect the faulty one, so I can make the repairs myself. Terrible customer service. Terrible build quality. Terrible aftersales service. Negative stars if i could give them.
Parfait, rien à redire !
I ordered a custom-built PC, and I am very satisfied with it! First of all, the delivery is quite fast: from the moment I bought it online and the moment I received it at home, exactly 10 days had passed. The PC itself is working as expected, all components I had ordered were in it; I tested it with my most ressources-consuming games and it ran them like butter. That aside, I must talk about the customer sevice: I had never any seen customer service this quick to reply, this good, this polite. I had a few questions regarding my order, and Vibox helped me answer them with lots of details. Overall, fantastic experience! Everything from A to Z was perfect, so I totally recommend Vibox when ordering a PC.
Reçu colis mais l'unité centrale ne fonctionnait pas, j'ai fait appel au SAV...vraiment ravie, ils ont été rapide et ont su m'aider, grâce à eux mon ordinateur fonctionne.
Bonjour, J’ai récemment commandé un PC chez vous et il fonctionne parfaitement, j’en suis très satisfait. Cependant, j’ai un petit souci avec le clavier fourni : il fonctionne bien pour taper du texte, mais il ne s’illumine pas comme prévu. Pourriez-vous m’aider à résoudre ce problème, s’il vous plaît ? Merci d’avance pour votre retour.
Great staff and customer service. Great performance pc, depending on what sort of pc you get of course. Staff is always ready to help.
Really superb! The PC was very meticulously packaged and the delivery was amazing. The customer service is unreal. These guys are really keen to support their customers. They’ve been very responsive before and during the delivery, answering my questions promptly and professionally. I was surprised that even 7 months after purchasing the PC, I reached out with a query and got a response almost instantly. I really can’t recommend them enough. You won’t regret if you buy your next PC from them.
I recently bought a computer from Vibox and have gotta say their customer service is brilliant; they usually replied to my emails within the hour and were very helpful, especially Henri, the guy who was helping me out, which put my mind at ease, as I am usually wary of problems arising when purchasing off the internet and not being able to get assistance so it was great knowing that Vibox are very efficient with responding to your concerns & queries. Product is great, everything as described, works well with no problems
Hi, I was having trouble working with my computer and spoke to a customer service representative, Will, who was very helpful and knowledgeable to guide me through the process of upgrading my pc and sent me all the information on how to install and complete the installation. Fantastic experience and service, thank you.
My Vibox gaming computer is excellent and I have thoroughly enjoyed using it. Unfortunately I had a mishap with the headphone jack socket which got broke. I contacted Vibox customer service and they came back to me straight away and expedited a new part to me. Within a couple of days the repair was completed. The person handling my case was Zac, so Thanks Zac.
Vibox Gaming is a UK-based company specializing in custom and prebuilt gaming PCs. With a focus on high-performance systems, Vibox offers an extensive range of gaming PCs designed to enhance the gaming experience through speed, power, and precision. Customers can choose from a selection of prebuilt models or utilize the company's custom PC builder to create a system tailored to their specific gaming needs. Targeting avid gamers and technology enthusiasts, Vibox provides powerful gaming solutions equipped with the latest hardware, including Intel Core processors and Nvidia graphics cards. Their product lineup includes various models, each optimized for seamless gameplay across a wide range of games. With an emphasis on quality and performance, Vibox aims to meet the demands of gamers looking for reliable and high-performing gaming PCs.
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