Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 5 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 2.3 | 7 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.9 | 9 |
| Jan 25 | 2.4 | 9 |
| Feb 25 | 1.6 | 9 |
| Mar 25 | 1.8 | 11 |
| Apr 25 | 2.3 | 9 |
| May 25 | 1.6 | 10 |
| Jun 25 | 1.9 | 7 |
| Jul 25 | 2.3 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Eco...”
“As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | −3% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Vietnam Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.5).
295 reviews of Vietnam Airlines. Filter by what matters to you.
Delay, delay and cancel but no support to customers. Delay 2-3 days never seen before. The local office did not handle anything when you buy ticket online. International transit only in 1 hour but they took no action at all for support customers. Very bad
Sorry to say but Vietnam Airlines is defintly the last what I would use when I have other options. We flew business class with two childs.. the service was fast that they can use the free business seats to sleep and snore us away. The service during flight was not really available because they must use the time to talk together.. also we had kids and they have nothing prepared to entertain them… in other airlines is standard in Economy that kids get some small tools to play .. here is nothing and we have been paid 3times more than an eco seat.. shame on Vietnam Airlines.. its a mess that they buy for there jobs or with curroption… u can see the result.. Vietnam and their basics are still not arrived in international standards
Quick answers to the questions people ask most.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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Nous avions prévu un vol entre Luang Prabang (Laos) et Siem Reap (Cambodge) . En arrivant à l'aéroport nous avons constaté avec effroi que le vol était purement et simplement annulé ( probablement faute de remplissage). De retour en France la compagnie refuse de nous indemniser prétextant nous avoir envoyé un message un mois avant pour nous notifié un changement de programme. Évidemment le mail n'a jamais été reçu et c est impossible de le prouver. Cette compagnie surfe sur les flous juridiques et considèrent ses clients comme une variable d ajustement. Imaginez un restaurant qui dégage ses clients en début de service parce que la salle n'est pas suffisamment rempli ! Et démerdez vous !
Just spent 40 minutes in Ho Chi Minh transfer with Vietnam airlines explaining to me how paying for an upgrade to business class doesn’t mean you have a business class ticket, and that really it is my fault that their website misled me into thinking upgrade to business class includes lounge access. Just paid for access to a different lounge. Don’t expect an understanding of customer service. Don’t expect a good experience that is focused on customer. Poor thought for customer can ruin a good experience of Vietnam.
Before our flights the customer services provided were a disappointment and we had numerous changes to our flights. However, once our trip started, Paris CDG to Hanoi, we received excellent inflight services. The leg room in economy was fine, the food provided was excellent as was in flight entertainment. Constant supply of refreshments were offered during a return flight home from Ho Chi Minh to Paris. We received the same excellent service during our trip. We also had three short internal flights, bottle water and towels were provided even on these, just over 1hr flights. Very impressed
La compagnie a cassé notre valise et refuse de me répondre pour le remboursement, Pas super le service client …
I have flown with Vietnam Airlines on numerous occasions, long haul as well as internal flights in Vietnam and would definitely recommend. The long haul flights have a great entertainment choice, unlike other airlines, and what was important for me as a vegetarian was food. It was an easy process to book special meal through their website and all the meals tasted nice. There was one flight slightly disappointing, but it must've been due to staff, when we were served dinner and then breakfast, during a 12hr flight, nothing in between. Staff were nowhere to be seen for most of the flight so people had to go to the kitchen looking for some snacks and drinks. But this was just a once off, other 12hr flights provided plenty of food and anytime I opened my eyes there were walking by with a trolley. Staff, especially on the short flights in Vietnam vere extremely professional and polite. Highly recommended, I will be booking flights with Vietnam Airlines again
My luggage was damaged beyond usable condition. After all the fuss, I got the claim report and I asked how to proceed with the claim. The staff only said I can do it by myself without much explanation. No matter how I search in google or by email, there was no further resolution as days passed by. It been 28 days since the incident happened. I suggest to all re-consider again when you are looking at their airline. Their insurance may not be as effective due to their service level.
Read your ticket carefully! We decided to fly the National carrier Vietnam Airlines business class from Hanoi to Bangkok to connect with our business class Turkish Airlines flight home to the UK. Unfortunately we didn’t check the baggage allowance and as they only allow one piece of luggage in business class and we got severely stung over £150 to check our other bag. Stupidly we had assumed this business class would be the same allowance as other business class airlines So be warned this airline takes you by surprise…. read your ticket carefully! But it doesn’t end there as their lounge at Hanoi airport is poorly stocked too ….no coffee or black tea available, no usb charging and a the lounge itself feels in need of updating. Given future travel choices I would strive to avoid this airline in future and will certainly not be recommending it to anyone
Excellent business class product, transfers in Ho Chi Minh are quick and efficient and fares can be very competitive. As good as much more famous/expensive alternatives, I have never been disappointed, never had them cancel on me, lose my bags etc which is more than I can say for many other airlines.
pourquoi des cookies ? sur le site de VN Airlines, impossible de refuser les cookies. Je n'achète rien à une compagnie qui veut, sans me laisser le choix, m'imposer des cookies. En France, ce serait illégal. Et quand on passe par une agence, pas de cookies.... Vous avez envie, vous, que la Cie nationale d'un pays communiste dépose des cookies dans votre ordinateur ? ?
My luggage did not arrive after my flight from Paris to Hanoi after a moderate flight. It took them a week to find it and send it to the place where I was staying. They promised me compensation for the delay, but after tracing this for 4 months they keep saying they never sent the compensation. Terrible service.
Problem: Website meldete Transaktionsfehler bei Buchung, Geld ist trotzdem geflossen; so kam es zu einer Doppelbuchung des gleichen Flugs / mehrfach Versuche über Vietnam Airlines und Dienstleister, eine Korrektur der Doppelbuchung vorzunehmen; jedoch keine Chance - Online Support von Vietnam Airlines blockiert Emailadresse und ist nicht weiter erreichbar / sehr enttäuschend, daher nie wieder Vietnam Airlines!!!
Auf dem Flug von Frankfurt nach Hanoi war der Monitor und das Leselicht am Sitzplatz ausgefallen,das in Premium Economy,wo man noch viel Geld dafür bezahlt, das angebotene Tablet hatte nur einen deutschen Film im Angebot,der Rest der Filme war auf vietnamesisch, auf dem Rückflug gab es kein Wasser in der Toilette,Viet.Airline hat bis heute auf die Beschwerde nicht reagiert.
Not happy! Vietnam airlines charged my new wife nearly £400 to change the name for our flight to Hanoi on Sunday 11th February this year. We’ve just got married, she has a new name for goodness sake, I feel very disappointed, especially as I spent a lot of money on business class for our honeymoon.
Negligence. The airline killed a dog on board and denied responsibility. Who put a dog cage under piles of luggage????
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
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