Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
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Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Vol retardé de 7h, et on nous donne un avoir de 150euros valable 6 mois sur un prochain voyage. Une honte !!!!
En plus le personnel au comptoir était désagréable et impoli.
Had a great trip with Vietnam Airlines on this domestic flight from Tuy Hoa to Ho Chi Minh City.
The flight was on time and the staff was so great and welcoming. The captain was also great and updated us on the weather conditions and arrival time. They also served complementary bottle water during this 45 minute trip.
A great and comfortable Airbus A321 plane that was very nice and clean with entertainment screens onboard.
Will absolutely recommend Vietnam Airlines and looking forward to travel again with them in the future.
Maximis profits by not allowing anyone to sit next to each other unless they pay for seats.
The entertainment is awful and such a limited selection.
The food for a 12 hour flight is mediorce and only dinner and breakfast and they had no snacks in between other then peanuts. The food portians were so small and some of the food is inedible.
The dreamliner looks tired inside and my screen wasnt working.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
How can I book a flight with Vietnam Airlines?
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
What is Vietnam Airlines' baggage allowance policy?
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Does Vietnam Airlines offer in-flight meals?
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
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What are Vietnam Airlines' customer service contact hours?
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Can I change or cancel my Vietnam Airlines booking?
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Does Vietnam Airlines have a frequent flyer program?
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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Franchement, quoi dire, les sièges défoncés les écrans qui ne fonctionnent pas sans donner de solution de remplacement ...
Je ne parle pas de la nourriture... pour laquelle il ne faut pas être à l arrière sinon, on vous donne ce qui reste ... bref... je ferai le max pour éviter cette compagnie lors de mon prochain voyage......
I flew business class because I had broken ribs and my insurance paid to try to make the 14 h flight S comfortable as possible I had…
I flew business class because I had broken ribs from an accident in Vietnam payed for by my insurance company so I could have some extra comfort. I had so dinner asked staff to set my be up and went to sleep. Shortly after this a passenger walked passed me and full force kneed me in the face which obviously woke me up. I needed to use the restroom and although hurt, dazed and shocked as I walked to the toilet he appeared again by assaulting me once again.by punching me in the back of the neck and did four double fists pumps to my back are and ribs. Again I was hurt and shocked and completely baffled why he did it for the second time.i waited outside the lavatory as all others were occupied. when he came out of the toilet he attacked me again punching me in the throat and again 4 double punches in the rib and torso area. I immediately told the Vietnamese air crew and they did absolutely nothing, most airlines (decent ones anyway) would have an air martial on board and would have restrained them with cuffs until the plane landed, but nothing. It was terrifying. I tried to lay back down to try to sleep but no chance. These 2 hooligans were drinking hard spirits from take off at 11am through to 4.30am. A discracefull lack of correct service of alcohol and probably explained why they were so violent. At around 4am I needed the restroom again but both toilets at the front were occupied. So I had to walk to the mid section
Toilets which on the way passed to 2 drunken thugs. And here is the worst part, the skinny bald one jumped up immediately end attacked me again by punching me in the throat and scratching me like a woman. Then he sent his fat henchman to further attack me with punches etc, but the worst part being he threw me headfirst 6-7 chairs down the aile hitting chairs, metal frames, customers, you name it. I landed so hard. When I hit the floor the floor I was knocked unconscious. When I came around I was bleeding and very sore. It took 7 airline staff to help me up and take me back to my seat. But guess what, still no restraints or security to protect myself, or passengers. the staff just continued serving them alcohol and laughing and joking with them when I landed, I was taken to Heathrow police station and charged (un real) after 6 hours of custody I took a cab to hospital to get checked out (vietnamese hospitals are shit and super expensive) I spent 20 hours in hospital and had various scans and checks etc. I now fully intend to sue Vietnamese airlines, my lawyers are already on it I just need to wait for my hospital documents. If I can give you one piece of advice do not fly vietnamese airlines. It is completely unsafe no security or safe service of alcohol which is a disaster waiting to happen.
Happy travels.
Jamie
Excellent experience. Returned from holiday recently- took 4…
Returned from holiday recently- took 4 internal flights during Feb 24, including during Tet. All on time, staff professional, planes safe and clean. Highly recommend for getting around the country good vfm.
We had booked a flight from Ho Chi Minh to Da Nang on March 14, 2025, with a scheduled departure at 12:00 PM and arrival at 1:20 PM. However, it was rescheduled twice—first to 12:30 PM and then to 1:35 PM. This delay ended up being longer than the actual travel time itself. Based on this experience, I would advise against relying on Vietnam Airlines. On the bright side, the departure gate remained the same at Gate 14.
Unser Flug wurde umgebucht ohne Erstattung der Hotel Kosten
Unser Flug wurde einfach ohne Begründung auf drei Tage später umgebucht. Die Hotel Kosten die dadurch entstanden sind weil wir dieses verlängern mussten, musste von uns selber getragen werden keine jegliche Unterstützung haben wir von der Airline erhalten. Nie wieder fliege ich mit Vietnam Airline. Eine absolute Frechheit!!!!!!!
Vol SIEM Reap Hanoi CDG hier 13 février:je suis Pax Air France impossible de faire le checkin sur votre application avec ma résa et eTicket a j -24
Arrivé aéroport SIEM reap ne suis pas dans informatique😡😡le responsable enregistrement me donne carte embarquement vol VN19 vers Hanoi mais que je dois voir le comptoir a Hanoi pour ma 2ene carte embarquement pour CDG😡🤮🤮
Embarquement Hanoi un bordel sans nom !!ma carte d embarquement ne fonctionne pas nouvelle recherche informatique 😡😡je suis staff Air France!! Après 15 mn on me redonne ma carte embarquement 🤮🤮
Vol correct
Arrivée CDG terminal F et non E ..pourquoi
Obligé d attendre 20mn dans l avion pour passerelle où on nous débarque sur le tarmac en bus pour le terminal E,puis CDG val pour immigration et bagages
Bref je ne recommande absolument pas Vietnam Airlines vers et retour Vietnam/cambodge pour son manque de professionnalisme tant en check in ,personnels au sol et personnels enregistrement /embarquements
Ma note est 2/10
Je desce
I travel from Hanoi to London on 12/02 with vietnamairlines
The foods was great but I’m not happy with old lady female flight attendant
She was so rude
Tôi là người anh gốc việt
Ngày 12/02/2025 trên chuyến bay từ hà nội tới London ngày 12/02/2025 tôi bị đối sự rất tệ bởi nữ tiếp viên hàng không ( tôi k rõ tên nhưng cô ấy lớn tuổi nhất trong phi hành đoàn) tôi cảm thấy bị xúc phạm
Thật là kinh khủng
Lần sau tôi sẽ cân nhắc khi về Việt Nam! With vietnamairlines
Paid for extra legroom got 12 hours in a makeshift nursery
I was expecting a comfortable extra legroom seat for my wife and I, aisle and centre seats when I booked with Vietnam Airlines for a return 12-hour flight.
What I got instead was a front-row seat to a makeshift nursery with the airlines baby basket right in front of me and my wife, something I was never warned about at the time of booking.
Throughout the flight and after
- The area in front of my seat became a storage space for nappy bags, baby blankets, food and personal belongings.
- Parents changed nappies on the baby basket, filling the cabin with unpleasant smells.
-the entertainment stopped working with the baby basket in front.
-I got downgraded to another seat where the entertainment system was also defective.
-Staff were dismissive and rude insisting I should have just “known” that bulkhead seats are used for baby carriers
-one pursor even questioned the validity that I had paid extra to upgrade
Had Vietnam Airlines simply been transparent at the time of booking, I could have made an informed decision. Instead, I was tricked into a seat that ruined my entire flight experience.
DO NOT FLY WITH VIETNAM AIRLINES
I travelled from Australia to Europe in July 2024 and the experience was acceptable
I chose to fly from Australia to Europe again in February 2025 for my ski trip to Austria
I was advised that i could only take one check in bag. I have skis and poles!
The standard suitcase is 90 x 60 x 30 (162 cubic)
My ski bag is 180 x 36 x 18 (116 cubic)
I was told that i would have to pay $600USD to take my skis
I've been argueing for a month with these clowns that my ski bag is smaller than a suitcase but they just do not listen!!!
Avoid
Customer service is the worst I've experienced
Overselling of premium economy then downgraded with no compensation
Avoid! Do not book Vietnam airlines to or from Australia! They bumped us (and others) from premium economy to economy with no compensation from vietnam to Sydney and have now done the same on the return flight. They oversell the premium economy seats and refuse to refund. If you try and contact them they just ghost you. Avoid! I travel to Paris and back twice yearly and am a platinum member but I will never book with them again.
Communication à faire avec certains Equipage à l aller détestable pas communicatif. 11 h d avion c est long alors avec un équipage comme ça...
Au retour équipage très attentif,dans la bienveillance c est dommage pour les gens qui prennent l avion ,il faut tomber sur le bon équipage ou ne pas prendre Vietnam airlines.chose que je ferai a l avenir.
Wir sind schon 2 mal problemlos mit VA geflogen, aber diesmal wurde uns am Vietnam Airlines Schalter in München und sogar nach einer telefonischen Nachfrage in deren Zentrale mitgetelt, dass das Ticket unseres Sohnes nicht in deren System auffindbar wäre.
Wir waren/wurden gezwungen ein neues Ticket vor Ort in München zu buchen.
Ein riesen Stress am Schalter, obwohl wir 3 Stunden vorher da waren, den Flug kurz vor Gateöffnung noch erreicht.
Nach Mitteilung von check24 wurde hier wohl eine Änderung/Stornierung vom Ticketausteller / Vietnam Airlines selbst beim einer Ticketnummer vorgenommen, ohne eine Information und Benachrichtigung an uns zu geben, unglaublich.
Bis heute, 5 Wochen und viele E-Mails/Refundanfragen später, noch keine Erstattung, obwohl uns diese, zumindest teilweise avisiert wurde.
Da scheint es beim Service und Checkinnpersonal in München viel Verbesserungspotential zu geben, da wir von 2 Familien mit ähnlichen Problemen erfahren haben.
Das Personal in Ho-Chi-Minh dagegen war sehr freundlich und hat "ihren Job" gut gemacht.
Wir werden diese Airline unter diesen schlechten Erfahren beim Checkinn/Service in München und den zusätzlichen Mehrkosten nicht mehr nutzen.
Auch der "angepriesene" Refundservice scheint seine Aufgaben nicht ernst genug zu nehmen.
Deuxième long trajet avec Vietnam Airlines, Phnom Pen Paris CDG avec 1 escale à Vientiane et une à Hanoï, excellent en tout point !
Aucun retard, aucuns bagages manquants, service à bord exceptionnel, lingettes tissus rafraîchissantes au départ et lingettes chaudes pour le réveil avant le petit déjeuner. Places en eco premium spacieuses et confortables (à peine plus chères).
Le personnel
Navigant au petit soins, toujours aimable et souriant. Les sanitaires toujours impeccablement propres, jusqu’à l’arrivée, choix dans les repas copieux et de qualités (comparé à de nombreuses autres compagnies ), boissons à volontés et distribution de bouteilles d’eau à plusieurs reprises. L’avion était propre, moderne avec de grands écrans pour regarder un grand choix de films récents, séries et documentaires.
Nous re voyagerons avec cette super compagnie sans hésitation, elle ne mérite pas certaines mauvaises notes données….
Absolutely terrible experience. They delayed our flight by 3 hours with only a few hours notice to combine with another one of their flights to save them money (and this flight was cheaper than what we paid!). No compensation or apology. This would have completely messed up our Vietnam holiday plans.
When asking for a refund they charged a fee and excluded taxes so we will lose about 40%. No confirmation yet of refund despite asking multiple times.
Just fly one of the low cost, at least you know what you get. Vietjet got us there fine in the end.
As a former Travel Manager I am critical but I was very surprised by this airline. It is not bad.
2 international flights ex London in Premium Economy
5 internal flights in economy.
Pre flight:
Lufthansa cancelled my connection.Vietnam Airlines rebooked me and rang to check.
Airport - staff were friendly and efficient
Aircraft B787 & A321
Good flights , but interiors need a refurb, seat on return did not work properly.
Service - not brilliant but acceptable.
Food - it is,airline food, avoid
Entertainment - not great but ok
Compared to BA they get my vote
What aircraft types does Vietnam Airlines operate?
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
How early should I arrive at the airport for Vietnam Airlines flights?
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Does Vietnam Airlines offer online check-in?
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
What payment methods does Vietnam Airlines accept?
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Is Vietnam Airlines a member of any airline alliance?
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
About Vietnam Airlines
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
