Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 5 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 2.3 | 7 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.9 | 9 |
| Jan 25 | 2.4 | 9 |
| Feb 25 | 1.6 | 9 |
| Mar 25 | 1.8 | 11 |
| Apr 25 | 2.3 | 9 |
| May 25 | 1.6 | 10 |
| Jun 25 | 1.9 | 7 |
| Jul 25 | 2.3 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Eco...”
“As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | −3% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Vietnam Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.5).
295 reviews of Vietnam Airlines. Filter by what matters to you.
In drei Wochen viermal Vietnam Airlines geflogen. Freundliches serviceorientiertes Personal, jederzeit ansprechbar auch für Sonderwünsche bei den Getränken. Sehr gerne wieder in den modernen und sauberen Maschinen.
The only airlines where I starved!!! 15hrs flight with only 2 meals. We were asking for noodles in the middle and were advised that they wouldn't serve noodles if the fasten seat belt sign is on. It never turned off for 10hrs more until we were served the 2nd meal. Horrible service. Snack provided was a small pack of biscuit. What a joke! Will never fly this again.
En fait il s'agit de leur sous-traitant Pacific Airlines qui est utilisé sur le vol intérieur HCM city / Cam Ran (Nhatrang) compagnie à bas coût et à bas services! A l'aller nous avons décollé avec une heure de retard pour 45mn de vol ! Sans aucune informations sur les écrans et par annonce puis le vol de retour à été retardé de 50 mn mais nous avons été averti la veille au soir par courriel en vietnamien...Du coup nous allons manquer de temps pour aller déjeuner à Saïgon car à l'aller comme au retour nous étions en correspondance pour Bangkok, insupportable cet compagnie, autant nous sommes satisfait de Vietnam Airlines depuis la France autant il faut éviter les vols de Pacific Airlines !!!
Quick answers to the questions people ask most.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tutti i voli in ritardo e nessun rimborso! Ho richiesto un rimborso per 5 ore di ritardo e hanno evitato di rispondermi dopo la richiesta. Imbrazzanti.
I've flown Vietnam Airlines in the past, nothing special but no issues. I am registered with their Airmiles programme which has my date of birth, which is also taken when purchasing tickets and checking in, which I've done 3 times this year. Being tall, I always pay extra for legroom seats. On 1st January, I flew from Pnomh Penh to HCMC no problem. As always the airline checks that you are able to open the emergency exit door in the event of an emergency - completely understandably. I then went to board the HCMC to Hanoi flight 2 hours later and was told 'you cannot have this seat because you're over 60'. There was no other explanation and they agreed that at 63 I presented as strong, fit and healthy but insisted I sit in another seat. God knows if I will ever chisel a refund out of them for the seat I paid extra for, but I will never fly with them again.
Probably like others, I was a little apprehensive about using this airline. Returning from Sydney to LHR, their flights are routed via their hub in Hanoi. Using my KLM airmiles, I travelled business class, Vietnam Airways being much cheaper than KLM itself. The flight was very pleasant. In fact the politeness of the flight attendants reminded me of how Thai Airways used to be like back in the '90s (take careful note Thai Airways). The quality of seats were as expected as was the dining. Transiting through Hanoi airport was a pleasure. Full marks to Vietnam Airways. IMHO you have taken over the no.1 SE Asia spot leaving the likes of Thai Airways to squander their reputation in a futile attempt to make profit at the expense of their customers.
Es mag sein, dass der Service an Bord nicht schlecht ist. Aber: Wenn ich in der Premium Economy einen bestimmten Platz buche, dieser auch bestätigt wird und ich dann durch mehrmaliges Umbuchen durch die Fluglinie, wohl gemerkt nicht der Flug an sich, sondern der Sitzplatz, nicht da sitze, wo gebucht, dann ist das nicht in Ordnung. Und wenn ich dann auch noch feststellen muss, dass auf dem Langstreckenflug Hanoi nach Frankfurt auf meinem gebuchten Sitzplatz ein Paar sitzt, bei denen am Handgepäck die goldene Membercard hängt, dann weiß ich schon, wie das gelaufen ist Von Vietnam Airlines nur Ausreden auf meine Nachfragen. Ihr seid der letzte Laden.
Slecht air vietnam prbleem bij 1 cijfert fout in visum mag niet in stap maar mij dochter wel?waroom? voor € 10 euro ga ik ook niet met air vietnam als niet in stappen is geld weg?Mij ervaring is nooi met Air vietnam want als probleem niet visum dan mag je instappen, bij andere vliegmaatschappijen je kan altijd instappen mij dochter aan komt ook met verkeer visum moet opnieuw aanvraag kost €120 dollars dus nooi met Air Vietnam dit is mij ervaring
Machen groß Werbung mit 4 stern Airline!!!! Sind aber nicht in der Lage das man am einfachsten Weg einchecken kann!! Von Ho chi minh nach Frankfurt geht aber nach Österreich nicht,das muss dann am Schalter erledigt werden.
Still waiting for a refund. Years.
Ich habe einen Inlandsflug gebucht und per PayPal bezahlt. Bei der Zahlung wurde das Geld über PayPal abgebucht, allerdings kam es zu einem Fehler im System auf deren eigener Website, sodass die Buchung nicht bestätigt werden konnte. Ich habe nie eine Buchungsbestätigung erhalten und renne seither meinem Geld hinterher. Das ist nun 5 Wochen her. Ich habe also einen PayPal Claim eröffnet, wo Vietnam Airlines einfach nicht hätte reagieren sollen, damit ich mein Geld zurückbekommen hätte. Vietnam Airlines hat aber reagiert und eine fake Tracking Nummer von Delivery India an PayPal übermittelt. PayPal hat den Fall bei sich liegen und es passiert nichts. Frecherweise kommt von Vietnam Airlines nur die Aussage ich solle erneut buchen. Nein, danke! Ich ändere nun lieber meinen Reiseplan und fliege wohin, wo ich nicht mit Vietnam Airlines fliegen muss.
Je suis parti au Vietnam avec Vietnam Airlines mais c'est un vol opéré par Air France. Je me suis enregistré sur l'application Air France la veille de mon départ pour mon vol vers Ho Chi Minh. Deux heures après je me suis rendu compte que la réservation de mon vol retour était annulée. J'ai contacté Air France dès le lendemain. L'agent m'a demandé de contacter Vietnam Airlines car il n'avait pas accès à la totalité du dossier. Le chat d'Air France me demande de contacter Go Voyages puis au final, après 4 jours d'échange pour rien, de contacter Vietnam Airlines J'ai donc contacté Vietnam Airlines dès le début. Un premier mail à resa.fr puis customer-service.fr 3 jours plus tard. Je n'ai malheureusement eu aucune réponse de leur part. Etant donné qu'Air France et Go Voyages ne veulent rien savoir, je me retrouve dans l'obligation de racheter un billet. Le minimum serait de répondre aux clients. Sinon à quoi cela sert-il d'avoir un service client ? Si peu de considération pour le client c'est désolant, pas sérieux et pas professionnel du tout. Je mets une étoile à cause des répercussions que cela peut avoir lorsque l'enregistrement de son vol retour est annulé sans que personne ne puisse aider. Tout le monde se renvoie la balle sauf Vietnam Airlines qui ne répond pas. Une honte !!! Toujours aucune réponse de leur part. Visiblement Vietnam Airlines n’accorde aucune attention à ses clients. Pire, le prix du billet retour est maintenant au prix d'un aller-retour acheté plus de 2 mois en avance. C'est du racket organisé entre Viet Nam Airlines, Air France et Go Voyages. Ce genre de situation n'est pas digne d'une compagnie aérienne de ce type. J'ai contacté l'association Que Choisir.
Wollte Tickets für Flüge von Frankfurt nach Hanoi Buchen. Bei der Zahlung wurde das Geld abgebucht, allerdings kam es zu einem Fehler im System auf der Website, sodass die Buchung nicht bestätigt werden konnte. Was passieren kann. Allerdings ist es dann unverschämt den Kunden zu sagen, dieser solle einfach "neu Buchen", für 400 Euro mehr für gleichwertige Tickets, da in der Zwischenzeit der Preis angezogen hat
Trải nghiệm rất tốt, tôi rất thích chuyến bay từ hãng này
Unrealistic standards for transporting dogs on planes. The carrier they ask for is extremely small and cannot be purchased anywhere. It seems that they do this on purpose to force the customer to send the animal along with their luggage. It is very sad to see this kind of thing.
Vol Paris Charles de Gaulle- Hanoï du 23 septembre 2024 avec un retard de plus de 6h. Malgré mes nombreuses demandes et relances pour obtenir l'indemnisation qui m'est due de 1200e (600 x2) je n'obtiens évidemment aucune réponse de leur part. Nous n'avions d'ailleurs pas été informé le jour J de ce retard. Très mauvaise compagnie. Merci pour votre aide
I bought a ticket to Istanbul with transit in Kochin /India/ from Vietnam Airways. One hour before departure, Vietnam Airways explained that it was not a transit, you need a visa. Anyone without an Indian visa would not be able to fly. The Vietnam Airways employee immediately suggested "a good solution": you should buy a new ticket for 800 euros from the same company, the old one will of course not be refunded.
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
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