Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
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Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
my Trip ID: 240426135572
and PNR is 5JINB7
honestly, my experience was just okays with them.
international flight is good and provides a lot of amenities along with water bottle, cushion, blanket, earphones, good legroom space, food, etc.
my only point of concern and dissatisfaction is that they don't mention what is the ingredient in their Vegetarian and Non-Veg meal.
For Hindu Meal, they give non-veg in this which is uncertain for sure.
Also, there was a delay in flight too which can be avoided for future and for their short and domestic flights in Vietnam, they don't provide meals in that even if I had booked online already which I felt was not fair at all.
Also, once I landed back to IGI airport, Delhi, my luggage was delayed for almost an hour which was also very disappointing as I had to rush to the office next early morning and my whole schedule got delayed and hampered.
Rest, overall experience with them was just okay and not so good but it can be better with times if they just improvise internally a lot.
Hele slechte klantenservice!!!
Mijn vlucht van Frankfurt naar Hanoi was geannuleerd, allerlei documenten meegekregen zodat ik een claim kon indienen. Echter geven ze geen gehoor zodra je de claim indient.
Mocht je vlucht geannuleerd worden ga er dan vanuit dat je absoluut niks terug gaat zien van de claim (waar je gewoon recht op hebt).
Het maakt niet uit hoevaak je mailt, contact formulieren invult, belt. Ze komen alleen maar met excuses. Echt heel erg slecht!!!!
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
How can I book a flight with Vietnam Airlines?
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
What is Vietnam Airlines' baggage allowance policy?
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Does Vietnam Airlines offer in-flight meals?
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
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What are Vietnam Airlines' customer service contact hours?
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Can I change or cancel my Vietnam Airlines booking?
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Does Vietnam Airlines have a frequent flyer program?
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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Great staff but worst customer service and loyalty program
Vietnam airlines staff are most of the time kind and cheerful, however I have several times crossed staff that were really angry/over-stressed onboard, creating a poor atmosphere. I believe they must be under high pressure from a very poor management. Customer service is the worst I ever dealt with, not giving answer for months, then answering a detailed email about poor experiences with an AI-generated text, which is simply unacceptable. Then pretending to escalate to management and never sending any answer either. Their lotusmiles membership is the worst and slowest of all airlines I used before, by flying very intensively for 2 years (around 50 flights) I barely accumulated 120,000 miles only worth one return trip Vietnam-Europe, this is simply ridiculous. This would be worth plenty more with other loyalty programs.
Wir versuchen für meine Partnerin mit Baby seit Tagen Vietnam Airlines zu kontaktieren, um einen Sitzplatz mit Babybett zu buchen. Auch nach Stunden langen Versuchen, ist niemand erreichbar. So einen schlechten Service erlebt man selten !!!!!!!!!!!!!!!!!!!!!!!!!
Le voyage Hanoi Paris s’est bien passé mais ils ont perdu ma valise. Malgré plusieurs mails, coups de téléphone, ils ont bien retrouvé la valise, mais n’ont jamais livré la valise chez moi. Ils sont injoignables au téléphone. Ils demandent d’appeler sur un numéro surtaxé mais ne répondent pas donc évitez de vous faire arnaquer par Vietnam Airlines qui n’est pas là pour aider ses clients mais juste prendre encore plus d’argent sur un numéro surtaxé en vous faisant croire qu’ils vont répondre.
Auf meine Beschwerde, das sich VA nicht wegen Flugausfallforderungen meldet, habe ich zwar hier über Trustpilot eine Rückmeldung von VA erhalten, mit einer Bitte nochmal die E-Mail Adresse von mir (als Betroffener) anzugeben, und auch die E-Mail Adressen von VA (bisherige Empfänger der Forderung), um die Sache zu überprüfen.
Leider fehlt aber eine Kontaktmöglichkeit, wo ich die Informationen hinschicken soll.
An die bisherigen E-Mail Adressen bei VA ist wohl sinnfrei !
Bitte liebes VA-Team, schicken Sie mir eine E-Mail Adresse wo ich die geforderten Informationen hinschicken kann. Vielen Dank !
Ralf D.
Keine Antwort auf Entschädigungsanfrage bei Flugausfall Frankfurt Hanoi
Ich komme zurück auf die Bewertung eines Kunden von VNA der auf den ausgefallenen VN Airlines Flug von Hanoi nach Frankfurt ( 1 Tag später ging es dann weiter weder eine Antwort auf 2 emails noch auch auf Fragen am Schalter wegen Entschädigung bekam.
Die Rechtlage ist klar, VNM muss Entschädigung zahlen , auch ich werde klagen und nicht die Hälfte der Entschädigung einem Internetanbieter bezahlen.
Da ich fast ein Jahr lang nichts in dieser Sache von VNA Frankfurt gehört habe werde ich, obwohl Platin Vielflieger, die Airline für meine Asienflüge wechseln. Kundenservice geht anders
Booked a business class with Vietnam Airlines. However due to visa issue, I have to change flight dates. I had submitted multiple requests online via the airline website, but no one reply. I eventually filed for a refund, but no one reply either.
Flug von Frankfurt-Hanoi bzw. zurück. Auf beiden Flügen war der Multimediabildschirm defekt. Es gab wenig Getränke auf einem Langstreckenflug. Das schlimmste ist allerdings, das mein Gepäck beschädigt wurde und Vietnam Airlines sich nach langem Schriftwechsel weigert den verursachten Schaden zu regulieren.
I must express my deep disappointment with Vietnam Airlines' customer service, particularly at the Kuala Lumpur airport counters manned by Malay girls. Their demeanor was incredibly mean, lacking the basic courtesy and professionalism expected in the service industry. It's evident they need comprehensive training in customer service etiquette before assuming such roles. Despite this, I must acknowledge the commendable service provided by the cabin crew during my flight. Overall, while the airline's service was satisfactory in the air, the ground experience left much to be desired.
Alles wat kon mis gaan ging mis, heenvlucht geannuleerd, connecterend vlucht ging niet door hoewel airline bevestigde dat connecterende vlucht ook in orde was.
En op de terugvlucht was mijn ticket geannuleerd omdat ik ervoor gekozen had om in Ho Chi Minh City niet een dag te wachten maar op eigen houtje een ticket gekocht heb om de heenreis niet met nog eens 24u te verlengen...
Een schande hoe ze het probleem van die geannuleerde vlucht uit Parijs aangepakt hebben, enorm veel reizigers die gestrand waren in Ho Chi Minh!
Ich bin nun schon öfters mit VN geflogen und bisher gab es nichts wirkliches zu beanstanden. Informationen über geänderte Abflugzeiten wurden rechtzeitig per E-Mail und SMS versendet, dass Platzangebot ist in Ordnung (zuletzt Buiness Class gewählt), dass Personal sehr freundlich und hilfsbereit, auch am Schalter an den Flughäfen. Das Infotainment Angebot ist okay, ich verschlafe sowieso einen Teil des Fluges. Angebotene Speisen und Getränke sind schmackhaft. Aufgrund des Preis-Leistung Verhältnisses gebe ich 4 Sterne.
Le vol arrive avec plus d'une heure de retard et fait rater les correspondances. Le comble est qu'après avoir essayé de discuter avec eux, et il est très difficile d'avoir un retour, au bout de 2 mois on m'annonce que le vol avait 5 minutes de retard. Incroyable! C'est une réponse certes tardive mais assez exceptionnelle! Je vous déconseille cette compagnie. Je suis déconcerté par leur réponse. Ils ne sont pas de confiance.
Danke für die angenehme Erfahrung. Sehr freundliche Mitarbeiter, Essen war sehr lecker( das Beste was ich bisher in meinen 97 Flügen in der ECO hatte) Flieger( A321 ) war nicht der neueste ( 11/12Jahre alt VN -A601 und VN-A331 aber sauber und überraschend viel Beinfreiheit.
Dankeschön und jederzeit gerne wieder ‼️
What aircraft types does Vietnam Airlines operate?
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
How early should I arrive at the airport for Vietnam Airlines flights?
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Does Vietnam Airlines offer online check-in?
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
What payment methods does Vietnam Airlines accept?
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Is Vietnam Airlines a member of any airline alliance?
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
About Vietnam Airlines
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
