Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
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Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Flug Frankfurt-Hanoi, Gepäcküberbelegung hatte zur Folge, dass etliche Gepäckstücke bewusst nicht mehr mitgenommen wurden.In Hanoi ganz schlechter Service am Reklamationsschalter verlorener Gepäckstücke.
Hallo,die Airline ist nicht telefonisch erreichbar - die App funktioniert auch nicht - es ist daher nicht möglich vegetarisches Essen online über App zu buchen - eine Anfrage online wird auch nicht beantwortet - keine Kommunikation ist möglich - das Schlechteste was ich je erlebt habe - niemals wieder. - ich kann nur jedem davon abraten Mit freundlichen Grüßen Gerda Straetmanns
Von Saigon nach Hue geflogen. Alles wie geplant keine negativen Kritikpunkte.
Nicht besonders herausragend, aber auch nichts besonders schlechtes. Verglichen mit anderen asiatischen Fluglinien nach meiner Meinung im oberen Mittelfeld.
Preis Leistung für einen Inlandflug absolut in Ordnung, werde gerne wieder mit Vietnam Airlines fliegen.
(War mein 3. oder 4. mal und die Ergebnisse sind die gleichen)
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
How can I book a flight with Vietnam Airlines?
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
What is Vietnam Airlines' baggage allowance policy?
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Does Vietnam Airlines offer in-flight meals?
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
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What are Vietnam Airlines' customer service contact hours?
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Can I change or cancel my Vietnam Airlines booking?
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Does Vietnam Airlines have a frequent flyer program?
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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Anbefaler ikke Vietnam Airlines.
For det første blev vores tidsplan ændret både ud og hjem (BLL-HAN + PQC-BLL).
For det andet, hvilket var det største problem, ville de i PQC ikke lade vores bagage gå hele vejen til BLL. De hævdede at de kun kunne sende den til CDG, vores mellemlanding, hvilket ville gøre, at vi muligvis ikke kunne nå vores sidste fly.
For det tredje tog indtjekningen i PQC virkelig lang tid. Jeg vil skyde på 10 min pr. person. Min oplevelse af personalet i PQC var ikke positivt.
Når det er sagt, så hjalp personalet i CDG med at ændre destinationen på vores bagage så den kom direkte til BLL, hvilket selvfølgelig var rigtig rart. Men al uroen omkring muligvis ikke at kunne nå sidste fly kunne ha’ været undgået, hvis personalet i PQC havde været lidt skarpere.
Kommunikationen fra Vietnam Airlines var også rigtig dårlig. Når de sendte mails om ændrede flytider, var det ikke tydeligt, hvad ændringen var.
De to stjerner er for hjælp af personalet i CDG og for at vi kom sikkert frem og tilbage.
I made a return booking Bangkok to Hanoi. As my trip was coming up I looked at my booking online.
The details I gave the airline are incorrect. Different date of birth, email address and local phone number. I'm concerned I won't be able to fly. Also, why have I been given two booking references for one return flight?
Customer services are not helpful insisting the flight was made by a Vietnamese travel agency with a Vietnamese bank card.
You couldn't make it up. I would give them zero stars. Incompetent and unprofessional.
Bonjour, j'ai acheté en ligne sur le site Vietnam Airlines un billet AR depuis la Suisse (Zürich) via PARIS CDG vers HANOI (Vietnam).
Billet Business Fully Flex que j'ai demandé à changer le jour de mon départ.
Tout d'abord le bureau de Vietnam Airlines à PARIS ne réponds jamais. Donc il faut appeler à vos frais le "Support Online" de Vietnam Airlines....au Vietnam.
La l'expérience est digne de la littérature de Franz KAFKA :
- vous demandez à VIETNAM AIRLINES être rerouté sur une Zürich -Paris , opéré par Air France pour votre correspondance, AF vous confirme qu'il y a de la place en Business, mais Vietnam Airlines vous dit qu'ils n'ont pas de place sur le vol....
- Ensuite vous demandez pour le vol ZRH -PARIS CDG à être en classe ECO pour un vole de 55 mn, c'est OK, ah mais non cher Passager, on ne peut pas vous placer en ECO sur le Vol ZRH-PARIS puis en Business sur le Vol Vietnam Airlines depuis PARIS vers Hanoi, parce que cela ne "fonctionne pas dans notre système"....
Mais Vietnam Airlines vous propose généreusement de vous rembourser la différence si vous voyagez en Classe ECO sur tout le parcours....le remboursement est de l'ordre de 1150 Euros ...pour un billet à 4500 Euros en Business, cela fait cher la Classe ECO pour un PARIS -HANOI ou vous allez être serré comme une sardine en boite, et peu dormir sur le vol....
Donc PAS DE SERVICE CLIENT digne de ce nom, Aucune réponse sur les rerouting donnée au tel, uniquement des échanges par Email.
Donc une Billet BUSINESS à 4500 Euros Fully FLEX n'est pas re routable pour des raisons obscures et pas explicitées ( seulement que le système ou les accords de shared flight avec Air France ne permettent pas de vous placer sur un nouveau vol d'approche vers PARIS)...alors qu'Air France vous dit dans le même temps qu'il y a de la place en Business sur le vol souhaité...
Bref, VIETNAM AIRLINES se moque de ses Clients, même de ses Clients disposant d'une Carte SKY TEAM ELITE PLUS ( PLASTINUM FOR LIFE)...
CONCLUSION : j'ai acheté un Billet que je me suis fais remboursé avec environ 250 Euros de Frais de résiliation, mais le plus beau c'est ma facture de téléphone pour obtenir un changement de mon billet Business fully Flex.... environ 450 Euros pour un total d'environ 3 heures au téléphone avec le Vietnam ... à tourner en rond ou plutôt à me tourner en bourrique....
Cher Voyageurs vers le VIETNAM, NE PRENEZ AUCUN billet sur cette compagnie (ni sur AIR FRANCE en CO-SHARED FLIGHT avec VIETNAM AIRLINES ), car ils se moquent de leurs Clients et vous risquez bien des déconvenues !!!!!
MISE A JOUR : 27 Janvier 2024 : aucun remboursement malgré des promesses par écrit de Vietnam Airlines, et des relance quasi quotidiennes de ma part. Je sens que ça va être difficile de récupérer mon paiement par CC ....ça sent l'arnaque ä plein nez. A BON ENTENDEUR sir vous souhaitez acheter un billet sur VA ....que mon expérience serve à quelques autres voyageurs ...
Very unprofessional and frustrating
The airline's customer service has left me feeling extremely dissatisfied. The entire staff appears to be in a negative mood and seems out of place in their roles. For your information, if you need to do work online, you won't be able to because this airline has no WiFi! The meal was extremely distasteful and unsatisfying. The bread is dry as well as cold. When I was on the plane, I saw someone ask for a packet of instant noodles, which influenced me to ask for the same. But, when it was finally my turn, they told me that they had run out of the item. Shortly after, I noticed that they had brought it to another passenger. Very unprofessional and frustrating. It appears once off the ground the airline shows some potential but on the ground it is still very much stuck in a communist mindset.
I’ve had a pleasant experience with Vietnam Airlines as recently as 16th January. Flew Premium economy on VN56 LHR-HAN connecting onto VN779 HAN-MEL everything went without incident - flights left timeously, modern jets and attentive caring staff. Excellent value for money - Vietnam Airline must be doing something right as VN56 was fully booked and over sold. Connection times are too long we arrived early into HAN and were almost 5 hrs in transit with no shops open at that time within terminal. I flew on both the 787/9 and the 350/9. The 787 was more comfortable and what appeared to be more room - trays and inflight entertainment came out from the arms rest however , the 350 armrest was held together with gaffer tape. Good selection of food and drinks on both, clean interiors.
Dreadful customer service who deny their responsibilities!!
Dreadful customer service who would not take responsibility for our damaged suitcase that occurred during our return trip where we had also been transferred to Stanstead instead of Gatwick and on their budget airline AnadoluJet! Following our claim submission, they kept requesting further details and receipts but after many emails sent to and from over several weeks, the finally replied to say they would not accept the damage. I would never recommend this airline and beware anyone who uses them too!!!!
Unaddressed Costs and Neglect: Vietnam Airlines’ Failed Connection
My experience with Vietnam Airlines was disastrous and I find myself needing to warn other passengers. On October 17th, a delay of an hour and a half on our VN55 flight from Hanoi to London resulted in us missing our connection to Madrid with Iberia. The most alarming part was Vietnam Airlines' complete lack of response; there was no presence at the airport, nor any assistance via phone, chat, or email. We were left to fend for ourselves, forced to spend the night at the airport.
Despite presenting concrete evidence of our situation (boarding passes and receipts for additional expenses), Vietnam Airlines completely disregarded us, arguing that the delay did not justify our missed connection. This response ignores the reality of the events and shows a lack of empathy and responsibility towards its passengers.
I would not recommend this airline, given its inability to effectively handle adverse situations.
To this day, I have not received any compensation for the expenses incurred and they continue to give me the runaround.
Exceeded my expectations. Had a total of 4 flights with vietnam airlines (paris to saigon, hanoi to frankfurt, saigon to dalat, dalat to da nang) and everything was OK. Flights left more or less on time, the seats are comfy, staff is friendly, and the aircraft/flights felt safe) Also we had a name misspelled on the ticket and managed to get this corrected at the airport without paying extra. Only downside of this airline is that I think their website is not always properly functioning and does not recognize flying blue numbers.
Es ist der schlechteste Kundenservice überhaupt! am Flughafen in Singapur, wollten wir einen Flug nach Ho Chi Minh City am Schalter buchen, wo das gesamte Personal vor Ort total unfreundlich war und uns nicht helfen wollte. Die Damen haben sich sogar untereinander über uns lustig gemacht, anstatt uns auf dem Tablett zu helfen, wie wir nun die Tickets buchen sollten, da es anscheinend unmöglich ist, dass sie die Buchung selber vornehmen.
Wir wurden einfach links stehen gelassen. Als ein junger Mann sich ebenfalls über die Buchung erkundigen wollte, und anscheinend das falsche Ticket gebucht hatte, wurde ihm gesagt, dass das nicht korrekt ist und er ein neues Ticket buchen muss.
Wir standen alle drei verzweifelt da, und es hat keinen interessiert.
Nachdem mir der Kragen geplatzt ist, habe ich den counter verlassen bei einer anderen Airline das Ticket gebucht.
Die Freundlichkeit und die Hilfsbereitschaft, dieser Airline ist überhaupt nicht vorhanden.
Da wird einem nicht weitergeholfen!
I didn't know we'd need a visa because my flight was Australia to UK via Vietnam but in Vietnam we had to transit through the domestic terminal for the internal flight from Saigon to Hanoi, which we didn't organise but was done by the airline upon booking automatically. This apparently means that we have to leave the international terminal to go to the domestic terminal. This was not spelled out for us by Vietnam Airlines when we booked the tickets and so we had to pay emergency visa rates at $500/person at check-in when we set off from Australia, just to get that visa to go from international to domestic terminal... It's organised robbery. The transit literally was 4 hours waiting in the domestic terminal. The airline never took on my suggestion to clearly warn its customers when they book flights that have a domestic component. The customer service manager was like a robot and kept saying it's our responsibility to know these things. Very angry and will never travel with them again.
Pierden mi maleta y finalmente me la entregan 3 días después de llegar a mi destino. Estoy 3 días sin absolutamente nada en un país donde se supone que vengo de visita y no se hacen cargo de ningún trámite ni pago.Tuve que comprar todo.
No recomiendo esta compañía. De mi vuelo perdieron muchas maletas.
Heute bin ich zum ersten Mal mit VietJet geflogen.
Heute bin ich zum ersten Mal mit Vietjet Airline geflogen und es ist mein Boarding eskaliert. Die Mitarbeiter die dort arbeiten, sind alle nicht professionell gewesen und haben uns ohne Grund Schwierigkeiten gemacht beim Einstieg und behauptet wir hätten über Gepäck.
Handgepäck beinhaltet 7kg und ich hatte nur 5 und trotzdem musste ich nochmal mein Gepäck wiegen. Ich habe es denen bereits erklärt das es unnötig ist aber mit uns kann man es machen. Die Mitarbeiter wurden unhöflich und nicht kompetent den Job zu machen!!!!
Unsere Sitzplätze waren nicht sauber, sah so aus als hätten die nicht geputzt (klebrig & Krümmel auf allen drei sitzen)
Ich komme gerade von meiner 3 wöchigen Vietnam Reise zurück und bin insgesamt 6x mit Vietnam Airline geflogen.
Weder der Bordservice, noch das Essen ist hervorragend. Kein vegetarisches Essen, entweder Schwein oder Rind.
Für den Langstreckenflug hatten wir benutzte, unsaubere Kissen. Das hatte ich bisher noch nie erlebt. Die Decken waren noch verpackt.
Keine Mitteilung über Veränderung der Flugzeiten..daher nur zwei Sterne
Rückflug von Hanoi nach Frankfurt
Katastrophe - erst umgebucht dann wurde komplett storniert
Katastrophal von vorne bis hinten.
Von 3 gebuchten Flügen innerhalb Vietnams wurden zwei einfach auf andere, wesentlich günstigere Abflugzeiten umgebucht. Auf Nachfrage wurde ein Flug auf die erste Maschine morgens, statt die letzte abends (Sylvester) umgebucht. Ein paar Tage später wurde der nächste Flug geändert, wieder auf den spätesten Abflug obwohl wir zur Mittagszeit gebucht hatten.
Da es hier keine andere Option für uns gab wollten wir diesen eine von drei Flügen stornieren, welches uns später per Mail auch mitgeteilt wurde. Am nächsten Tag habe ich eine neue Mail über die Rückerstattung bekommen und festgestellt das man nun alle 3 Flüge storniert hatte. Hätte ich die Mail nicht von Paypal erhalten dann hätte ich total darauf verladen und wäre dann am Abflugtag gar nicht in den Flieger gekommen.
Letztlich musste ich die Flüge jetzt noch malbuchen zu einem wesentlich teureren Preis was mich total ärgert.
Das einzig positive ist, dass der Kundenservice sehr schnell antwortet.
Ich hoffe, dass die Flüge jetzt nicht noch mal einfach so umgebucht werden.
Worst services ever. I get to the gate 10 minutes before departure and they close it and tell me I can't board when the plane is there and is not even moving.
Very hard to get any constructive communication out of Vietnam Airlines. Booked directly online and have been dealing directly with the "online support team" which is just going around in circles with one excuse after another. Refund confirmed to me on 4 October and I am still waiting for funds to hit my account. They do not care are not interested and just keep spinning stories as to where the refund "funds" are. It is highly frustrating the lack of concern, professionalism and support for the customer. I wonder if anyone else has experienced this issue!
What aircraft types does Vietnam Airlines operate?
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
How early should I arrive at the airport for Vietnam Airlines flights?
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Does Vietnam Airlines offer online check-in?
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
What payment methods does Vietnam Airlines accept?
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Is Vietnam Airlines a member of any airline alliance?
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
About Vietnam Airlines
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
