Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 5 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 2.3 | 7 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.9 | 9 |
| Jan 25 | 2.4 | 9 |
| Feb 25 | 1.6 | 9 |
| Mar 25 | 1.8 | 11 |
| Apr 25 | 2.3 | 9 |
| May 25 | 1.6 | 10 |
| Jun 25 | 1.9 | 7 |
| Jul 25 | 2.3 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Eco...”
“As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | −3% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Vietnam Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.5).
295 reviews of Vietnam Airlines. Filter by what matters to you.
Ok, the problem with this airlines is the contact centre. In Vietnam using a Vietnamese sim the help-desk number simply does not work. The emails seem to get lost, and the pricing strategy is all over the place. Its a nightmare to say the least. Travel at own peril
Vom Bodenpersonal, zu den Stewards und den Stewardessen sowie den Piloten ein grosses Lob sei ausgesprochen. In 14 Tagen nahmen wir 5 mal VA und waren sehr angenehm überrascht: professionnel, höflich und sauber!
Foods on flight are amazing. It makes me want to enjoy Vietnamese dishes right now
Quick answers to the questions people ask most.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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3 vluchten gehad met Vietnam airlines (2 internationale, 1 domestic) en enorm goede ervaring. Groot respect van het personeel, goede service, lekkere maaltijden, goede in-flight entertainment. Enige verbetering zou zijn on board wifi. Ook de stoelen gaan langzaamaan terug naar hun rechte positie, dus op een lange vlucht (13u) moet je toch enkele keren terug reclinen, maar dat is een detail.
Vietnam Airline is national airport in Vietnam. I had amazing time in here. Thanks for your services and support
Worst company ever and took 2h after boarding to be able to flight thats complete nonsense
I booked a flight, which said Vietnam airlines on the booking, and had their logo on it. Nowhere did it say, that another airline would operate this flight. Once I got to the airport, I discovered that the flight was operated by Jetstar. Oh boy. Worst checkin experience of my life. Most chaos I have ever witnessed. Counters randomly opening and closing, multiple lanes of people converging for a single checkin counter. People randomly making extra lanes, not moving forward at all. It too 2 hours for what usually takes 10-30 minutes. Then yet queuing again for minutes at the passport check and security for what feels like an eternity because there are on 45 minutes left until takeoff after receiving the ticket. All in all one of my worst experiences. Shame on Vietnam airlines for cooperating with such a poor airline without disclosing this information.
Hatte nicht den ersten Flug mit Vietnam Airlines, premium economy von Frankfurt nach Bangkok mit VN030. aber wahrscheinlich den letzten. Groundstaff und Bordpersonal sehr freundlich. Essen katastrophal, Zeitplanung mit Anschlussflug nach Bkk sehr undurchsichtig. Personal am Flughafen HoChiMin sehr unfreundlich.
Habe einen Flug nach Hanoi gebucht. Leider gab es bei uns planänderungen und wir konnten doch nicht fliegen. Die Stornierung der Flüge war recht unkompliziert und nach ca. 14 Tagen war das Geld wieder auf dem Konto abzüglich ca. 20€ Gebühr. So schnell ging das mit keiner Airline. Kleiner Minuspunkt, musste einmal nach 7 Tagen per Mail nachhaken, danach kam das Geld aber relativ zügig.
Ich habe vor 4 Wochen einen Flug von Frankfurt nach Siem Reap online gebucht. Bei der Buchung wurde auf dem Ticket der Bindestrich meines Nachnamens, mein Doktortitel und mein 2. Vorname rausgeworfen. Seit der Zeit versuche ich mit unzähligen Emails und Telefonaten herauszufinden, ob das beim Einchecken ein Problem ist-weil es im Reisepass anders steht. Das ist völlig unmöglich. Insgesamt 3 verschiedene E-Mail-Adressen, keine verbindliche Aussage, alles verläuft im Sand…..
Vietnam Air is one of growing airlines in ASEAN region despite 1st timer experience and also to cover most of busy routes for the travelers demand. In term of services and customer treatment are on the acceptance standard.
If I were to rate, I would give 10 points for the quality of the Business customer support box office here. I was supported very carefully and enthusiastically by the smile of Ms. Nguyen Thi Thanh Huyen. Her wholehearted support makes me very satisfied. Thank you Vietnam airline and thank you very much Huyen. The ticket office is clean, neat, cool, and has a beautiful space. Attitude and professionalism are all very good.
Service was very good. Like vegetarian food. Thanks. I enjoyed the flight.
Worst airline! Be careful when you pack your luggage bag. Even you have two person with 23Kg x 2, if you only pack one luggage bag and exceed 23Kg they will charge you extras or you have to pay extras to buy cardboard for repacking your items. It seem like they knew they can charge you extras for that. Really lousy service.
What a terrible experience. Their costumer service made me buy a new ticket! So, I have flown quite a bit over the past 10 years, so I have booked plenty of tickets. Several times I have been asked to use my initials instead of my full name when booking, because my full name doesn't fit on the boarding pass. As such, I have grown accustomed to using my initials 'FP' when booking my tickets, and have never had a problem with this whatsoever. However, when checking in with Vietnam Airlines, they told me this wasn't possible. I was sent to costumer service. After a lenghty argument, they made me buy a new ticket or they wouldn't let me on the flight! Truly outrageous! I would have been fine with paying a small fee to change the name on the ticket (it was still 2 hours before the flight and I hadn't checked in any luggage). This airline has terrible costumer service and would absolutely not recommend it. P.S. The weirdest part is that I flew with one of their competitors VietjetAir just a week before, using my initials, also a domestic flight in Vietnam, and there was no issue whatsoever.
Achtung Vietnam Airlines diskriminiert Personen ab 60 Jahren. Flüge nach Vietnam gebucht über das Reisebüro, viel Geld für Sitze mit Beinfreiheit bezahlt, Reisebüro wusste nicht, dass diese Fluglinie keine Personen über 60 Jahren an den Notausgängen sitzen lässt (Geld nimmt die Airline aber dafür). Auf die Bitte das bezahlte Geld zurück zu bekommen reagieren sie nicht, ist sehr schade für so eine „tolle“ Fluggesellschaft. Warum wir die Sitze nicht bekommen haben ist nicht bekannt, wir sind nicht gebrechlich, haben eine Reise von mehreren Wochen mit Rucksäcken gemacht. Auf beiden Flügen saß ein junger Mann alleine in der Reihe für 3 Personen die wir gebucht hatten, den hätte man dort sitzen lassen können und uns unsere bezahlten Sitze geben können. So sieht eine Lösung aus, wenn man etwas über ein Problem nachdenkt ☹ Danke Vietnam Air nie wieder!!!
Man merkt, dass Kundenservice überhaupt keine Lust zu arbeiten. Ich habe 2 Tickets für mich und meinen Mann online bestellt und habe die per Email erhalten. Dennoch steht es nicht drauf wie viel Kg Gepäck wir mitnehmen dürfen. am Ende von den beiden Tickets steht die Nummer von VN Airline. Demensprechend habe ich dort angerufen und zu fragen, ob VN Airlines Freigepäck anbietet. Da ging eine Mitarbeiterin Fr. Pham an, so unfreundlich und frech. Sie erzählte mir, dass ihr Kind in meinem Alter wäre und meinte, dass sie mich wie ihr Kind belehren will, das man wegen sowas nicht anrufen sollte. Es kann sein, dass meine Stimme ziemlich jung klangt, aber sowas zu den Kunden zu sagen, geht schon mal gar nicht. Letztendlich mir wurde nicht geholfen. Wenn man keine Ahnung hat, kann man trotzdem freundlich bleiben und es anders äußern. Vor allem über ihr Kind zu erwähnen und die Kundin mit dem zu vergleichen, ist alles anderes als professionell.
Hãng hàng không ngon nhất Việt Nam ở thời điểm hiện tại
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
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