Great service and pricing.best
Great service and pricing.

Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
Reviewers generally praise Vitality Medical for its user-friendly website and excellent customer service, highlighting the ease of ordering and fast shipping. Many customers express satisfaction with the pricing and the professionalism of the staff, noting that their inquiries were handled promptly and effectively.
However, some consumers report issues with the ordering process, particularly regarding the requirement for prescriptions that were not clearly communicated beforehand. Additionally, there are complaints about unexpected shipping costs that exceed product prices, leading to frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority appreciating the service and efficiency provided. Overall, Vitality Medical is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 446 |
| Jul 25 | 4.3 | 522 |
| Aug 25 | 4.5 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very user-friendly”
“Didn't realize shipping was more than product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Vitality Medical is #3 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 4.1).
500 reviews of Vitality Medical. Filter by what matters to you.
Over a year ago
Wasted my time. Let customer know a Rx is required before ordering.
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Great service and pricing.
Wasted my time. Let customer know a Rx is required before ordering.
Very user-friendly
Didn't realize shipping was more than product
Great experience
You suck! No discount!!
Very professional and helpful.
When I called they took care of my request as the web site was not working properly
Website easy to navigate
fast easy ordering
It was good.
There was confusion paying by ApplePay. I just ended up paying by credit card. Customer service was helpful though.
On line ordering was easy and fast. Good service
Only 4 stars because of the costs hidden at the very bottom of the order page. But very satisfied otherwise!!!
Delay delivery assistance. I was very pleased with my phone contact, she was very helpful and did exactly what I asked her to do, THANKS!!
Hoping cuff will fit my machine easy to find online reasonable price
Quick & Easy
The staff were very friendly and answered all the questions we had and provided the documents to help us thru the next two weeks.
Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
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