Vonage is a cloud communications company that provides Voice over Internet Protocol (VoIP) and unified communications services to businesses and consumers. The company offers phone systems, video conferencing, messaging, and contact center solutions that enable organizations to communicate through internet-based platforms rather than traditional phone lines. Vonage serves various market segments from small businesses to large enterprises with scalable communication technology solutions.
Reviewers generally appreciate Vonage for its reliable call quality and diverse features, particularly valuing the flexibility of using multiple devices interchangeably. Many customers highlight the cost-effectiveness of the service, especially for small businesses, noting significant savings compared to traditional systems.
The auto-attendant and voicemail-to-email features receive specific praise for enhancing professionalism and efficiency. However, there are notable concerns regarding customer service, with some users reporting long wait times for technical support. Additionally, a few customers mention occasional connectivity issues and inconsistent audio quality during calls. Overall, while Vonage offers a solid telecommunications solution with valuable features, improvements in customer service and reliability could enhance the user experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 0 out of 100 | — | 0 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | — | 8 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
12 reviews of Vonage. Filter by what matters to you.
6 months ago
The actual phone service is fine, but when I needed technical support, I was on hold for nearly 45 minutes. Once I got through, the representative was helpful, but the wait time was unacceptable for a... See more
6 months ago
Does what we need it to do without any fancy bells and whistles. Call quality is generally good and the monthly cost fits our budget well.
6 months ago
Since our team went remote, Vonage has been essential for maintaining professional phone presence. The call forwarding and mobile integration work exactly as advertised.
6 months ago
Easy to add new lines as we hire more employees. Love the voicemail-to-email feature and the ability to take calls on my smartphone with the same business number.
Quick answers to the questions people ask most.
Vonage provides cloud-based business phone systems, video conferencing, team messaging, contact center solutions, and unified communications. They also offer API services for developers to integrate voice, video, and messaging capabilities into applications.
Vonage business plans typically start around $19.99 per user per month for basic features. Pricing varies based on the number of users, features selected, and contract terms, with enterprise solutions requiring custom quotes.
Yes, Vonage supports number porting so you can transfer your existing business phone numbers to their service. The porting process typically takes 7-10 business days and Vonage provides assistance throughout the transfer.
Vonage provides 24/7 customer support for business customers through phone, chat, and email. They also offer online resources, tutorials, and a knowledge base for self-service support.
Vonage offers both month-to-month and annual contract options for business services. Annual contracts typically provide discounted rates, while month-to-month plans offer more flexibility.
Vonage recommends a minimum of 100 kbps of dedicated bandwidth per concurrent call for optimal call quality. A stable broadband internet connection with at least 1 Mbps is generally sufficient for small business use.
Yes, Vonage integrates with popular CRM systems like Salesforce, Microsoft Dynamics, and HubSpot, as well as productivity tools like Microsoft Teams and Google Workspace. They also provide APIs for custom integrations.
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The actual phone service is fine, but when I needed technical support, I was on hold for nearly 45 minutes. Once I got through, the representative was helpful, but the wait time was unacceptable for a business service.
Does what we need it to do without any fancy bells and whistles. Call quality is generally good and the monthly cost fits our budget well.
Since our team went remote, Vonage has been essential for maintaining professional phone presence. The call forwarding and mobile integration work exactly as advertised.
Easy to add new lines as we hire more employees. Love the voicemail-to-email feature and the ability to take calls on my smartphone with the same business number.
The conference calling feature works flawlessly and the online dashboard makes managing our account simple. We switched from a traditional landline system and haven't looked back. The cost savings alone made it worth the switch.
We've been using Vonage for our office phone system for over two years now. The call quality is consistently clear and the mobile app works seamlessly when I'm working remotely. Setup was straightforward and customer support has been responsive when we've had questions.
We've saved hundreds compared to our old phone system while gaining features we never had before. The auto-attendant feature gives us a much more professional image. Installation was quick and everything has worked smoothly.
Overall very pleased with the service. Occasionally we experience brief connection drops during peak hours, but it's not frequent enough to be a major issue. The pricing is competitive and the features we need are all included.
The phone service itself works well most of the time, but I've had some frustrating experiences with billing issues that took multiple calls to resolve. When it works, it's great, but the administrative side could use improvement.
For the price point, it's a decent business phone solution. However, we do notice that call quality can be inconsistent depending on internet traffic. Some calls are crystal clear while others have noticeable lag or echo.
The basic functionality is solid and pricing is reasonable. My main complaint is that the user interface feels a bit dated and could be more intuitive. Also experienced a few service outages over the past year.
Love the flexibility and feature set, especially the ability to use my desk phone, computer, and mobile device interchangeably. However, we do experience periodic connection issues during bad weather that affect call quality.
Vonage offers call forwarding to mobile phones or alternate numbers during internet outages. You can also use the Vonage mobile app to make and receive calls using cellular data when your main internet connection is down.
You can contact Vonage business sales at 1-844-365-9425 or through their website's live chat feature. For existing customers, support is available 24/7 through your online account portal, phone, or chat.
Month-to-month plans can typically be cancelled with 30 days notice without early termination fees. Annual contracts may have early termination fees if cancelled before the contract term expires, though specific terms vary by plan.
Vonage is a cloud communications company that provides Voice over Internet Protocol (VoIP) and unified communications services to businesses and consumers. The company offers phone systems, video conferencing, messaging, and contact center solutions that enable organizations to communicate through internet-based platforms rather than traditional phone lines. Vonage serves various market segments from small businesses to large enterprises with scalable communication technology solutions.
