Vonage is a cloud communications company that provides Voice over Internet Protocol (VoIP) and unified communications services to businesses and consumers. The company offers phone systems, video conferencing, messaging, and contact center solutions that enable organizations to communicate through internet-based platforms rather than traditional phone lines. Vonage serves various market segments from small businesses to large enterprises with scalable communication technology solutions.
Reviewers generally appreciate Vonage for its reliable call quality and diverse features, particularly valuing the flexibility of using multiple devices interchangeably. Many customers highlight the cost-effectiveness of the service, especially for small businesses, noting significant savings compared to traditional systems.
The auto-attendant and voicemail-to-email features receive specific praise for enhancing professionalism and efficiency. However, there are notable concerns regarding customer service, with some users reporting long wait times for technical support. Additionally, a few customers mention occasional connectivity issues and inconsistent audio quality during calls. Overall, while Vonage offers a solid telecommunications solution with valuable features, improvements in customer service and reliability could enhance the user experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | — | 1,060 |
12 reviews of Vonage. Filter by what matters to you.
The phone service itself works well most of the time, but I've had some frustrating experiences with billing issues that took multiple calls to resolve. When it works, it's great, but the administrative side could use improvement.
For the price point, it's a decent business phone solution. However, we do notice that call quality can be inconsistent depending on internet traffic. Some calls are crystal clear while others have noticeable lag or echo.
The basic functionality is solid and pricing is reasonable. My main complaint is that the user interface feels a bit dated and could be more intuitive. Also experienced a few service outages over the past year.
Quick answers to the questions people ask most.
Vonage provides cloud-based business phone systems, video conferencing, team messaging, contact center solutions, and unified communications. They also offer API services for developers to integrate voice, video, and messaging capabilities into applications.
Vonage business plans typically start around $19.99 per user per month for basic features. Pricing varies based on the number of users, features selected, and contract terms, with enterprise solutions requiring custom quotes.
Yes, Vonage supports number porting so you can transfer your existing business phone numbers to their service. The porting process typically takes 7-10 business days and Vonage provides assistance throughout the transfer.
Vonage provides 24/7 customer support for business customers through phone, chat, and email. They also offer online resources, tutorials, and a knowledge base for self-service support.
Vonage offers both month-to-month and annual contract options for business services. Annual contracts typically provide discounted rates, while month-to-month plans offer more flexibility.
Vonage recommends a minimum of 100 kbps of dedicated bandwidth per concurrent call for optimal call quality. A stable broadband internet connection with at least 1 Mbps is generally sufficient for small business use.
Yes, Vonage integrates with popular CRM systems like Salesforce, Microsoft Dynamics, and HubSpot, as well as productivity tools like Microsoft Teams and Google Workspace. They also provide APIs for custom integrations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Vonage offers call forwarding to mobile phones or alternate numbers during internet outages. You can also use the Vonage mobile app to make and receive calls using cellular data when your main internet connection is down.
You can contact Vonage business sales at 1-844-365-9425 or through their website's live chat feature. For existing customers, support is available 24/7 through your online account portal, phone, or chat.
Month-to-month plans can typically be cancelled with 30 days notice without early termination fees. Annual contracts may have early termination fees if cancelled before the contract term expires, though specific terms vary by plan.
Vonage is a cloud communications company that provides Voice over Internet Protocol (VoIP) and unified communications services to businesses and consumers. The company offers phone systems, video conferencing, messaging, and contact center solutions that enable organizations to communicate through internet-based platforms rather than traditional phone lines. Vonage serves various market segments from small businesses to large enterprises with scalable communication technology solutions.
