Warby Parker is an eyewear company that designs and sells prescription glasses, sunglasses, and contact lenses primarily through online channels and retail stores. The company offers virtual try-on technology and home try-on programs to help customers select frames remotely. Warby Parker operates both direct-to-consumer e-commerce and physical retail locations across the United States.
Reviewers generally appreciate Warby Parker for its stylish and affordable glasses, highlighting the quality of the frames and the convenience of the online ordering process. Many customers find the home try-on kit effective, with several noting that the delivery is quick and the prescription accuracy is commendable.
However, some consumers express disappointment with the fit of the actual glasses compared to the demo frames, leading to frustration during the adjustment process. Additionally, there are mentions of long wait times for customer service, which can detract from the overall experience. While the selection is praised for being trendy, some customers wish for more options, especially for stronger prescriptions. Overall, Warby Parker receives a positive sentiment, though there are areas for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
12 reviews of Warbyparker. Filter by what matters to you.
7 months ago
These work well as a secondary pair of glasses. The price point makes it affordable to have multiple pairs, which is great. Quality is good though not exceptional.
7 months ago
The frames are nice and reasonably priced, but I had trouble reaching customer service when I needed help with my order. The phone wait times were quite long and the chat feature wasn't very helpful.
7 months ago
The pricing is definitely competitive and the home try-on is convenient. I just wish they had more options for people with stronger prescriptions. Some of their trendy frames aren't available for high... See more
7 months ago
Love the idea of trying frames at home, and the website is user-friendly. The glasses are decent quality for the price, though not as premium as some traditional brands.
Quick answers to the questions people ask most.
Warby Parker is an eyewear company that offers prescription glasses, sunglasses, and contact lenses. They provide eye exams, virtual try-on services, and a Home Try-On program where you can test up to 5 frames for free.
You can select up to 5 frames online to try at home for 5 days at no cost. The frames are shipped to you with prepaid return shipping, and you can purchase any you like or return them all.
Yes, Warby Parker offers comprehensive eye exams at their retail locations and some partner locations. You can schedule an appointment online or by phone to get your prescription updated.
Store hours vary by location, but most Warby Parker stores are typically open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM. Check the store locator on their website for specific location hours.
You can contact Warby Parker customer service through their website chat, email at help@warbyparker.com, or by calling their customer service line. They also offer support through their mobile app.
Warby Parker offers a 30-day return policy for glasses and sunglasses from the date of delivery. Items must be in original condition, and they provide free return shipping for exchanges and returns.
Standard shipping typically takes 7-10 business days for prescription glasses once your order is processed. Expedited shipping options are available for faster delivery at an additional cost.
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These work well as a secondary pair of glasses. The price point makes it affordable to have multiple pairs, which is great. Quality is good though not exceptional.
The frames are nice and reasonably priced, but I had trouble reaching customer service when I needed help with my order. The phone wait times were quite long and the chat feature wasn't very helpful.
The pricing is definitely competitive and the home try-on is convenient. I just wish they had more options for people with stronger prescriptions. Some of their trendy frames aren't available for higher prescriptions.
Love the idea of trying frames at home, and the website is user-friendly. The glasses are decent quality for the price, though not as premium as some traditional brands.
The home try-on program is fantastic! I was able to test 5 different frames for free and found the perfect pair. The quality is solid and the prescription was accurate. Only downside is shipping took longer than expected.
The glasses themselves are good quality and I like the style options. However, I had issues with my first pair having the wrong prescription and it took multiple calls to get it resolved. The replacement process was smooth once I got through to the right person.
Perfect for busy professionals. The online ordering process is straightforward and the virtual try-on feature works better than I expected.
Excellent service from start to finish. The frames are stylish and well-made, and the price point is very reasonable compared to traditional optical shops.
While the home try-on seemed promising, the actual prescription glasses didn't fit as well as the demo frames. The adjustment process was frustrating and required multiple visits to partner stores.
Finally found glasses that don't make me look like a librarian! The selection is trendy and modern. Delivery was quick and the prescription was spot-on.
Was hesitant to buy glasses online but the whole process was seamless. The home try-on kit arrived quickly, the ordering was simple, and my new glasses fit perfectly. Will definitely order from them again.
I was skeptical about ordering glasses online but these exceeded my expectations. The frames feel durable and the lenses are crystal clear. Customer service was helpful when I had questions about sizing.
Warby Parker accepts most vision insurance plans and can help you understand your benefits. You can also use FSA/HSA funds for eligible purchases including frames, lenses, and eye exams.
Yes, Warby Parker offers progressive lenses in addition to single vision and bifocal options. Progressive lenses are available for most frame styles with various lens material and coating options.
Warby Parker is an eyewear company that designs and sells prescription glasses, sunglasses, and contact lenses primarily through online channels and retail stores. The company offers virtual try-on technology and home try-on programs to help customers select frames remotely. Warby Parker operates both direct-to-consumer e-commerce and physical retail locations across the United States.
