Great service
Great service

Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
Watches of Mayfair consistently receives high praise for its exceptional service and competitive pricing. Reviewers highlight the helpful and friendly staff, particularly praising individuals like Matt and Anton for their personal touch and responsiveness throughout the purchasing process.
Customers appreciate the clear communication and updates regarding their orders, even when there are supply delays. Many express satisfaction with the quality of the watches received, noting they arrive well-packaged with all necessary documentation. However, a few reviews mention issues related to the availability of certain models, indicating that some purchasers found the selection limited or faced delays. Overall, the overwhelming sentiment is positive, with most customers recommending the company for its excellent service and value.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | 4.9 | 7 |
| Jan 25 | 5.0 | 14 |
| Feb 25 | 4.6 | 11 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 10 |
| May 25 | 5.0 | 13 |
| Jun 25 | 4.9 | 8 |
| Jul 25 | 5.0 | 11 |
| Aug 25 | 4.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“Helpful and friendly, good service, price and delivery options”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +1% | 118 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Watches of Mayfair is #1 of 5 on overall rating in this group.
118 reviews of Watches of Mayfair. Filter by what matters to you.
Great service
Excellent service from start to finish. Process for procurement of the watch clearly explained and correspondence given throughout. Staff went out of their way to ensure my watch would be delivered at the weekend as I requested. Product arrived extremely well packed and perfect as expected. I will most definitely use Watches of Mayfair again for future purchases and would not hesitate to recommend them for their excellent service at unbeatable prices.
Offer price was exceptional. It took a week or so to arrive but I wasn't concerned. Even got a telephone call to tell me they were posting that particular day. When it did arrive it was as described with box and papers and obviously brand new. It was the second watch I have bought from them and would definitely buy again.
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I have spent the last 18 months trying to source my latest purchase, a Grand Seiko Tentagraph. I wish I had visited Watches of Mayfair first as the level of service and quality of product experienced, outshines that of any of the competition. Anton and Matthew are both very knowledgeable and provide a level of service above and beyond that experienced elsewhere. The watch that I purchased from them was exactly as described. New and in pristine condition. I will definitely be buying from Watches of Mayfair in the future. Highly recommended.
I bought a 37mm blue Longines Spirit from WOM at a price better I think than anywhere in the country. I dealt with Matt Brown who maybe a little disconcertingly first contacted me as soon as I went on their online site some months ago. He turned out to be very friendly but not pushy, with similar tastes in watches to my own - like me has slender wrists and looks for 36mm diameter watches if possible. WOM required a 30% deposit to order the watch but this was refundable if I did not like it, and in the event, and I knew I would, I loved it. Again, I did not feel any pressure though. This was a special watch for a ‘special birthday’ and all told it was a nice experience going into London, having lunch at one of the delightful eateries in or around Shepherd Market and then experiencing the serenity and courtesy of the little WOM office. I am a bit obsessed by my WATCHES and now that I have formed a relationship with WOM, I hope that I will in time be back.
This is the first time using Watches of Mayfair. Chose them due to strong reviews and pricing. Matt was very helpful. I really enjoyed our discussions, choice and final purchase. It should be fun choosing a watch. A bit nerve wracking because of the cost, but I knew from the outset that I was safe through this process. The watch is great, and I look forward to putting it on every morning. What more can I say? Thanks again.
Quite simply a wonderful company to deal with. I bought two Grand Seiko watches from them and dealt with Matthew and Emma. The watches are authentically supplied to them by official Grand Seiko dealers and come complete with all packaging and stamped warranty card. If you have any doubt about their authenticity, please don’t. They are totally genuine. Emma replies to e-mails promptly and is extremely helpful. Matthew fitted the bracelet, etc., and is a genuine watch enthusiast. He is extremely knowledgeable and very friendly. I can’t speak highly enough of Watches of Mayfair. They offer a genuine dealer experience with a very generous discount. They are now my go to dealer for high end watches.
Enquired and then purchased a Breguet 5817 from WOM. Matt’s description of the watch as new and unused was spot on. Matt provided responses and information that was requested in a timely manner. I would look to recommend business with WOM as I would hope to do son the future.
Delighted with my first risk-free experience of buying a luxury watch. I had previously done some research on watches I liked, including prices of new and used items from private sellers, authorised dealers and secondary market dealers. WoM had my favourite watch in stock, new with over 98% of its international warranty period remaining and priced at 22.5% discount on RRP. I doubt I could obtain a better discount from ADs or buying tax free abroad. Perfect professional and friendly service from Matthew including wrist bracelet adjustments and offering to arrange the box and papers to be couriered to my home address. I have no hesitation in recommending WoM.
I am delighted to recommend Watches of Mayfair for their exceptional customer service. Recently, I had the pleasure of purchasing a Tag Heuer Connected Watch from their online store, and I must say that the experience was nothing short of fantastic. From the moment I visited their website, I was impressed by the user-friendly interface and the wide selection of luxury watches available. The ordering process was seamless, and I received regular updates on the status of my purchase. What truly set Watches of Mayfair apart was their customer service team. They were professional, knowledgeable, and always went above and beyond to ensure that my needs were met. They promptly addressed any questions or concerns I had, providing me with all the information I needed to make an informed decision. When my Tag Heuer Connected Watch arrived, it was beautifully packaged and in perfect condition. The attention to detail and care taken in handling the product was evident, further highlighting Watches of Mayfair's commitment to customer satisfaction. Overall, my experience with Watches of Mayfair was exceptional, and I would highly recommend them to anyone in search of a luxury timepiece. Their outstanding customer service, coupled with their extensive range of watches, make them a top choice for watch enthusiasts.
Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
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