Excellent service and communication!
Excellent service and communication!

Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
Watches of Mayfair consistently receives high praise for its exceptional service and competitive pricing. Reviewers highlight the helpful and friendly staff, particularly praising individuals like Matt and Anton for their personal touch and responsiveness throughout the purchasing process.
Customers appreciate the clear communication and updates regarding their orders, even when there are supply delays. Many express satisfaction with the quality of the watches received, noting they arrive well-packaged with all necessary documentation. However, a few reviews mention issues related to the availability of certain models, indicating that some purchasers found the selection limited or faced delays. Overall, the overwhelming sentiment is positive, with most customers recommending the company for its excellent service and value.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | 4.9 | 7 |
| Jan 25 | 5.0 | 14 |
| Feb 25 | 4.6 | 11 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 10 |
| May 25 | 5.0 | 13 |
| Jun 25 | 4.9 | 8 |
| Jul 25 | 5.0 | 11 |
| Aug 25 | 4.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“Helpful and friendly, good service, price and delivery options”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +1% | 118 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Watches of Mayfair is #1 of 5 on overall rating in this group.
118 reviews of Watches of Mayfair. Filter by what matters to you.
Excellent service and communication!
Excellent service from enquiry to purchase, Matt was brilliant, very personable and listened to what we wanted and met our requirements exactly. Physical store exquisite and boutique and the value for money cannot be beaten. We would have rated as a five, if we had been offered a drink preferably bubbles but any drink would have done. It takes time to purchase as the experience is exceptional, so a drink would have rounded the experience off. Would recommend and will definitely use again
Overall very good service excellent value and very responsive sales team (Matthew). However due to supply issues the piece was late arriving. Matthew kept us regularly updated and this issue was out of their hands.
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Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
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