Good all round service
Good all round service, very friendly customer service, watch arrived in the post as stated bang on time, will deffo visit shop again on my next visit. Thanks again, Dave.

Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
Watches of Whitby consistently impresses customers with their exceptional service and high-quality watches. Reviewers frequently highlight the professionalism and friendliness of the staff, noting that they provide a welcoming atmosphere and knowledgeable assistance throughout the purchasing process.
Many express satisfaction with their purchases, stating that the watches received are exactly as described and arrive promptly, often the next day. Customers appreciate the good prices offered for luxury watches, further enhancing their positive experiences. However, a small number of reviews mention concerns about the shop's pricing and perceived unprofessionalism, which may detract from an otherwise stellar reputation. Overall, the overwhelming sentiment is one of satisfaction, making Watches of Whitby a highly recommended destination for watch enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 110 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.8 | 5 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 110 most recent reviews.
“Did my due diligence, having not ordered from WoW before, and placed my order on line”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +3% | 110 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Watchesofwhitby is #1 of 5 on overall rating in this group.
110 reviews of Watchesofwhitby. Filter by what matters to you.
Good all round service, very friendly customer service, watch arrived in the post as stated bang on time, will deffo visit shop again on my next visit. Thanks again, Dave.
The company and staff made you feel welcomed and relaxed No pressure sales I would highly recommend watches of whitby
I have had the pleasure to deal with Watches of Whitby both over the phone and during a visit to their premises in the heart of Whitby. The staff are very knowledgeable, professional and make the purchasing process so very easy, special mention to Mel, Heather, Alexander & Paula. Nothing is a trouble with this company and I have no hesitation in recommending them when it comes to purchasing a genuine timepiece. And the cherry on the top their prices are very competitive and quality second to none. Mark D.
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I bought three watches from Watches of Whitby - customer service and communication were second to none! I was particularly impressed with the care and attention to detail that went into packaging and delivering the watches. Highly recommended - hopefully next time I will be able to buy in person rather than from the website! Thanks again
I have just received my watch exactly as described, very pleased with the watch, the whole process was excellent will defiantly use again, many thanks WOW!
Wow what a magical experience I had purchasing my ladies Rolex , the staff made it feel so special. Easy process and even posted the watch out to me. Just can’t wait to come back. Angela Hull😘
Very easy to deal with over the phone, a friendly and efficient service. My watch arrived via recorded delivery and was exactly as it had been advertised online.
Finally treated my self to a Rolex Submariner. The watch I always wanted. Had my eye on WoW website, example came up. Called, questions answered. Decided I wanted it. Paid my deposit and went over following day, to see. All exactly as advertised, watch beautiful, very friendly, knowledgeable staff. Thanks, both, very pleased, and nice tea! Recommend, if you’re in the market.
I had been after a particular watch for some time and when one became available on WoW's website I had it held on deposit and made the journey to Whitby to try it on in person. The sales team were very helpful, the watch was exactly as described and the price was right - sale!! However, overnight the watch presented a fault - one which neither WoW nor I could have anticipated - and I returned to the shop to discuss this: and here is where the 5 stars come in. The watch was examined and we agreed there was a fault. There was no suitable replacement in stock (pre owned = reliance on ad hoc availability) and WoW immediately arranged a refund. Obviously we were all disappointed but WoW's professionalism eased the situation and even though I was returning the watch I was treated with courtesy. Good service is not just about when things go well, it's about how problems are resolved and WoW acted impeccably. I can recommend WoW as an excellent service provider; and I would be very happy to buy from them again should "the watch" come up.
Another cracking watch purchase from Alex at W of W. Immaculate condition, great communication and a quick safe delivery. Will certainly be back at some stage for another in 2025
Watches of Whitby , the watch purchased is fantastic in fantastic condition the team were great and in contact from the start delivery was quick and precise great place to buy a quality item thank you the team ‘ watches of Whitby “ Jamie
Efficient and friendly service. Secure delivery. The watch was exactly as described. I would recommend this company for the purchase of a luxury watch. Thankyou.
They were very nice and really knew their watches. Recommend to anyone on the lookout for their next piece!
Excellent staff and 1st rate communication I initially contacted the company by email to see if they would be interested in buying a watch that I was looking to sell. Within a short period of time I received an answer from Alexander (not the owner) who provided me with an estimate and answered all my questions. I sent the watch to them, which they received the following day. Alexander phoned me to say that they had received the watch and on examination, saw that the crystal was scratched and would need replacing. He gave me a reduced estimate, based on that information. Initially, I was taken aback, as I believed that a sapphire crystal was virtually impossible to scratch and had not seen it while wearing it. Alexander, said that he would email me some high resolutions photos. And to contact him, should I have any further questions. Lo and behold, on examination of the photos, the scratches, which had been highlighted were clear to see. I spoke with Alexander later that day and completed the deal. Throughout he remained professional and polite. He also understood my frustration with news of the damage. I would be more than happy to deal with the company again.
Fantastic experience here today. Staff were friendly, helpful and approachable. Not pushy in any form and made us feel very welcome and at ease. We ended up purchasing a Rolex watch and they were incredibly knowledgable, explaining every detail to us and talking us through each document. We ended the sale with a glass of Prosecco and a lager (as well as some laughs). The absolute cherry on top was when they rang us a few hours later to let us know they’d sent us signed gloves from the boxer Dave Allen- who we’d previously mentioned that we followed- as a gift, which was an extremely generous and thoughtful thing to do. 10/10 on every level and we will 100% be returning in the future
Not my first time purchasing luxury timepieces, but it was my first time dealing with Watches of Whitby. By far, WoW have given the best service. The purchasing process was flawless and easy, a phonecall was made to me within 30 minutes to organise delivery, and I received the delivery the very next day! Beyond this, the customer service is polite and on point. I was getting very quick responses on email, no matter how silly or small my question was. The watch was also exactly as described and the price was great. I have since recommended WoW to my watch friends and they have been scrolling through the website reading their next purchase.
This is a business in Whitby that sell pre owned watches. This is the fifth watch that we have purchased from them. Their descriptions of marks that can be picked up through wearing a watch are absolutely spot on. If they say that the case is 100%, then there won’t be a mark on it. It is a refreshing change to be able to trust a retailers description as being totally accurate. We would highly recommend Watches of Whitby!
I had a great experience shopping with Watches of Whitby. From start to finish they went out of their way to help me and were so friendly too. Delivery of my watch was quick and the packing and little extra touches were perfect. If you see something you like, buy with confidence.
Made the visit to the shop after looking on the site regularly for the last two years. Had my eye on one of the last no date pre-ceramic submariners and they had a beauty in stock. Lovely people, knowledgeable and no pressure. Bought the watch and love it. Great experience in store too
Five star customer service from Heather, Michael and the team at Watches Of Whitby. Highly recommended…Thank You!
Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
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