Brilliant service from start to finish
Brilliant service from start to finish, watch delivered next day securely packaged and exactly as described… stunning!

Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
Watches of Whitby consistently impresses customers with their exceptional service and high-quality watches. Reviewers frequently highlight the professionalism and friendliness of the staff, noting that they provide a welcoming atmosphere and knowledgeable assistance throughout the purchasing process.
Many express satisfaction with their purchases, stating that the watches received are exactly as described and arrive promptly, often the next day. Customers appreciate the good prices offered for luxury watches, further enhancing their positive experiences. However, a small number of reviews mention concerns about the shop's pricing and perceived unprofessionalism, which may detract from an otherwise stellar reputation. Overall, the overwhelming sentiment is one of satisfaction, making Watches of Whitby a highly recommended destination for watch enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 110 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.8 | 5 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 110 most recent reviews.
“Did my due diligence, having not ordered from WoW before, and placed my order on line”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +3% | 110 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Watchesofwhitby is #1 of 5 on overall rating in this group.
110 reviews of Watchesofwhitby. Filter by what matters to you.
Brilliant service from start to finish, watch delivered next day securely packaged and exactly as described… stunning!
I’ve bought and sold a few watches over the years from Watches of Whitby and it’s always a first class service, lovely friendly staff and all the watches they sell are fantastic condition, the shop itself self is also a nice place to buy a luxury Watch from 10/10 highly recommend.
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A really enjoyable experience. I was looking for a more dressier watch than my current one, so contacted them via phone to discuss a part exchange. Everything was explained, an estimate given subject to inspection and really straight forward process. I was throughly impressed from start to finish and will definitely be back for my next watch. A massive thank you to all at Watches of Whitby
My first time dealing with WoW which has proved to be a first class experience. From my initial phone enquiry to completing the transaction in the shop all the staff were friendly,professional and knowledgeable. I felt that I was offered a fair price for my trade-in watches and my new watch was available at a very competitive price. I would recommend to anyone considering purchasing a quality prestige watch to visit WoW website.
Recently purchased the Tudor BB Monochrome 41 from Watches of Whitby. Must say they do provide an excellent service from start to finish. They sized my watch over the phone, provided insured next day delivery and the description and quality of watches are as described. Will certainly be purchasing more from WoW in the near future.
An outstanding experience from start to finish. Great, very quick communication which I think is really important. A great part exchange for a very very well priced and hard to come by watch. Excellent service and would definitely recommend and use again.
Did my due diligence, having not ordered from WoW before, and placed my order on line. Following a phone call to confirm delivery arrangements the watch arrived the very next day and was extremely well packaged. The watch was exactly as described and I’m very pleased with my purchase and will buy from them again.
Excellent service, will definitely use these again,
Purchased a Submariner 116610LN. The condition was exactly as described. I placed the order and was called an hour later to arrange a delivery date to suit me. The watch arrived the next day, beautifully packaged with some extra goodies thrown in. Overall a 5 star experience and I would not hesitate to recommend.
Exceptional service the watch was exactly as described and the two ladies in the shop were extremely friendly and the whole experience was fantastic. I will be definitely be back to watches of Whitby in the future. Many thanks . 👍👍👍
Such an excellent service from start to finish. I purchased a Rolex Datejust with the diamond bezel. Heather who served me went that extra mile and was given some freebies. I would highly recommend Watches Of Whitby and will definitely purchase again in the future.
Picked up my new Rolex Submariner “Starbucks” from Watches of Whitby and I’m absolutely thrilled. The watch is stunning—Rolex quality through and through. The staff were incredibly friendly, welcoming, and clearly passionate about what they do. They made the whole experience smooth and enjoyable from start to finish. Highly recommend!
To anyone looking to buy a luxury watch with high standards this is the place,I found them on the internet by chance and I’m so glad I did,the price I was offered for my trade in planet ocean was very fair and unlike other companies when I offered my watch for inspection there was no quibble over price,the two ladies I dealt with today were very professional and a pleasure to deal with, the watch I wanted to buy was presented beautifully,and as photographed and described,the company deserves a 5 star review and I would definitely recommend and do business with again,thank you.
Spotted a watch I liked in my local Pawnbrokers and contacted Leanne who I met a few months previously on a visit to Whitby and found very friendly, honest and helpful, to learn a bit more about the particular model. Bizarrely she had the same watch in stock and a deal was done. Drove over to pick it up and found it to be exactly as described. Great service from Leanne, Paula and Mel. Already got my eye on another watch I spotted whilst there.
Whilst on holiday , I was informed that the watch I had been looking for for a while was available at Watches of Whitby . Immediately going online , I saw that the watch was in superb condition and was only a few months old. I took advantage of their deposit option to take if off the sales list , and then paid in full upon return to the UK. Today ,I travelled to Whitby itself and met the staff instore .They were absolutely brilliant with me ,so approachable , friendly and knowledgeable . I was so impressed with the service , that they are now looking out for another watch for me . I can only , highly recommend this store as my whole experience was superb .
I am a watch collector and have just made a purchase from Watches of Whitby. Their staff are knowledgeable and helpful. My Cartier watch arrived well packaged and on time. What more can you ask for. David Milford
Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
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