Wholey's Market, operating under the Robert Wholey Company, specializes in providing a wide selection of fresh seafood and premium meats online. With over 100 years of experience, the company caters to consumers looking for high-quality, sustainably sourced food products delivered directly to their homes. Wholey's Market offers a range of wild-caught fish, shellfish, and USDA inspected meats, ensuring that customers receive products that are flash-frozen at peak freshness.
The target market includes families and culinary enthusiasts seeking reliable sources of fresh seafood and meats for their meals. Wholey's Market emphasizes its commitment to quality with features such as free shipping on orders over $250 and a 100% satisfaction guarantee. Customers can choose from a variety of options, including hand-cut meats, farm-raised poultry, and ready-to-cook meal kits, making it a convenient choice for both everyday dining and special occasions.
Wholey's Market has a positive customer experience.
Wholey's Market receives overwhelmingly positive feedback, with many customers praising the freshness and quality of their seafood. Reviewers frequently highlight the excellent service, noting that orders are handled efficiently and delivered promptly, often arriving still frozen and well-packaged.
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The ambiance of the market is also appreciated, creating a pleasant shopping experience. However, some consumers express disappointment regarding specific products, such as clam strips and chicken wings, which they feel did not match the advertised quality or size. Additionally, a few reviews mention poor customer service experiences, indicating a need for improvement in staff attitude. Overall, Wholey's Market is celebrated for its great seafood and service, despite some isolated complaints.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,000
100%
● Low
4.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2024.
Last 3 months
5.0▲ 4.0
12-month avg
3.0
All-time
4.7
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
1.0
1
Aug 24
—
0
Sep 24
—
0
Oct 24
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 468 positive reviews
Delivery49%
228 mentions
Fast & efficient26%
124 mentions
Customer service22%
101 mentions
Quality11%
53 mentions
“Delivery was very quick and my order was packaged very well”
On “Delivery” · Dec 21, 2021
Top complaintsof 23 negative reviews
Shipping17%
4 mentions
Pricing17%
4 mentions
Customer service17%
4 mentions
Delivery9%
2 mentions
“00 plus shipping”
On “Shipping” · Nov 20, 2021
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
Overall rating and review count for this company and similar companies
i order one 13-14 avg. # untrimmed NY strip. I received 2 separate pieces. one had a silver dollar sized cut out of the fat cap and the other the bottom was sliced all the way through almost to the bottom of the fat cap. these are for a dry ager. the one with the slice is going to have some ugly steak due to the slice and the one with the missing piece out of the fat cap wont age uniformly.
I was very excited to order from Wholey's as I enjoyed shopping there when I lived in Pittsburgh. The order came in very soon and it was packaged very well. I highly recommend the salmon and the shrimps. However, the sardines I received were not fresh at all. They had an awful smell when they were thawing out and the eyes looked very dull. I sent a message to customer service about this but I never received any response.
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I started with 2 stars but have bumped it up to 3 stars. I would have gone 4 stars or more if it had gotten to me sooner. Even though it's not Wholey markets fault that it took 8 days for my fish to get to me I think they have some responsibility in it too.
The order was picked up by UPS on the 15th of February and I recieved the package on the 23rd of February.
Part of this delay according to the UPS website is there were extreme weather conditions delaying delivery of items shipped through them.
I hope the fish is okay after all that time. The package said it had 1 kg of dry ice in it which was non existent when I opened the package which by the way was abused by UPS. The side of the box was torn and the Styrofoam container was cracked open and not just a little bit, the fish was in between cold and some of it partially frozen so I believe it to be edible.
I will edit my review once I have a chance to try out what I purchased.
Sorry Wholey market I wish I could say better but for my first time purchase things didn't go as expected.
8# ocean perch packaged well, perfectly frozen. Unfortunately first 3 filets smelled horribly fishy and of ammonia(?). I’ll try another 3 today, we’ll see. But what’s with the ammonia smell?
The Peanut Butter is good but a little disappointed being there is not a honey flavor mix in it. A tad expensive for a product you can get an equivalent at any store.
Great speedy service and nice large lobster tails as promised, but they were beat up pretty badly. Many have broken shells and the end fins are broken completely off.
Not good for a “showcase” meal.
The process of getting a gift card was…ok but be sure to follow up that they processed the request
The process of getting a gift card was fine. The follow thru was not. My giftee had to contact you after a week as you hadn't processed the request at that point.
Wholey's Market, operating under the Robert Wholey Company, specializes in providing a wide selection of fresh seafood and premium meats online. With over 100 years of experience, the company caters to consumers looking for high-quality, sustainably sourced food products delivered directly to their homes. Wholey's Market offers a range of wild-caught fish, shellfish, and USDA inspected meats, ensuring that customers receive products that are flash-frozen at peak freshness.
The target market includes families and culinary enthusiasts seeking reliable sources of fresh seafood and meats for their meals. Wholey's Market emphasizes its commitment to quality with features such as free shipping on orders over $250 and a 100% satisfaction guarantee. Customers can choose from a variety of options, including hand-cut meats, farm-raised poultry, and ready-to-cook meal kits, making it a convenient choice for both everyday dining and special occasions.