Reliable financial provider with an…
Reliable financial provider with an easy to use app

Wise (formerly TransferWise) is a London-headquartered financial technology company that moves money across borders. It was founded in 2011 by Kristo Käärmann and Taavet Hinrikus, renamed from TransferWise to Wise in 2021, and is listed on the London Stock Exchange. Wise's core pitch is that it converts currency at the mid-market exchange rate, the rate you see on a search engine, and charges a separate, disclosed fee rather than marking up the rate. Beyond one-off international transfers, it offers a multi-currency account that can hold and convert dozens of currencies, local account details in several countries for receiving payments, a debit card for spending abroad, and Wise Business accounts for invoicing, paying suppliers and running payroll internationally. Wise operates as a regulated money services business: in the UK it is authorised by the Financial Conduct Authority, and in the US it is registered with FinCEN and licensed at the state level. Like any payments provider, it can ask customers to complete identity verification and may hold or review transfers that trigger compliance checks, which is a common theme in customer feedback. Fees, rates, supported currencies and transfer times vary by route and change over time. The descriptions above are Wise's own published positions and have not been independently verified by CrowdTrust; read the customer reviews on this page for first-hand experiences.
Wise.com generally receives positive feedback for its user-friendly interface and efficient money transfer services. Many customers appreciate the ease of use, noting that the app becomes efficient once navigated, and highlight features like instant transfers, great exchange rates, and reasonable fees.
However, there are significant concerns regarding account restrictions and difficulties in transferring money from bank accounts, with some users reporting that their accounts were frozen without prior notice or explanation. Complaints also include delays in receiving refunds and a lack of responsive customer service during critical situations. Despite these issues, the overall sentiment leans towards satisfaction, with many users considering Wise a reliable financial tool.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 153 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 153 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 153 most recent reviews.
“Super easy and convenient to use”
“It was really difficult to transfer money from my bank account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | — | 153 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Wise.com is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.1).
153 reviews of Wise.com. Filter by what matters to you.
Reliable financial provider with an easy to use app
Regarding product functionality, the app performs well. However, customer support requires significant improvement. Automated systems and FAQs are acceptable for standard inquiries, but edge cases require human intervention. Unfortunately, my experience with a support agent (Liz) was disappointing, she repeatedly gave automated-style responses and terminated the chat prematurely. Excellent app features are meaningless if support is unavailable during critical moments. Wise must ensure that human agents provide genuine assistance when automated systems fall short.
Quick answers to the questions people ask most.
Wise (formerly TransferWise) is a financial technology company that lets individuals and businesses send, receive, hold and spend money internationally. Its main products are international money transfers, a multi-currency account, a debit card and Wise Business accounts.
Yes. TransferWise rebranded to Wise in 2021. The company, its founders and its core transfer service are the same; older reviews and articles may still use the TransferWise name.
Wise says it converts currencies at the mid-market rate with no markup and earns money from a transparent fee shown before you confirm a transfer. The fee and the amount your recipient receives depend on the currency pair, payment method and amount, so check the quote in the app for your specific transfer.
Wise states that it is authorised and regulated in the markets where it operates, including by the Financial Conduct Authority in the UK and as a registered money services business in the US. Regulated status does not by itself guarantee a good experience, so compare it with the first-hand reviews on this page.
Wise publishes estimated delivery times per route, ranging from instant for some currencies to several business days for others. Actual speed depends on how you fund the transfer, the destination bank and whether any verification checks are triggered.
As a regulated payments provider, Wise must verify customers and monitor transactions for fraud and money laundering. New accounts, larger amounts or unusual activity can trigger requests for ID, proof of address or the source of funds, which can delay a transfer. Delays and account reviews are among the most common topics in negative customer reviews.
The Wise account lets you hold balances in many currencies and convert between them, and provides local account details in several countries so you can receive payments like a local. The Wise debit card spends from those balances, converting at the Wise rate when you pay in another currency.
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For my experience of wise application excellent
Superb very easy to use so good
Took me 6 days, WITH a verified account.
It was relatively straightforward and easy. My only criticism is that it could be easier to transfer money to Wise, via my banking app. To do so via my banking app requires a 6 digit BSB, an account number and an account name. But Wise only gives me one number, so I wasn't able to make the transfer using my banking app. Instead I had to make the transfer by entering my debit card details, which incurs a fee. My advice to Wise is to make banking app transfers easier.
I have used Wise two or three times a year for the past five years to send money to our son in Indonesia. Out of the blue, I received an email from Wise saying “we’ve closed your account” with no reason or right to appeal. I have an excellent credit rating and have a Barclays Wealth Account. What an absurd decision!
This account has made my life so much easier and more economic way to pay Foregn bills
I have used Wise for more than seven years and held Wise shares from the day of the listing. I am from Estonia and was always proud that Wise was created by Estonians. For years I was an unpaid ambassador for the app and invited many people to use it. The last week has ended all of that. My profile was put under a due diligence review, and it has now been going on for about a week. I have four accounts: one personal and three business. The business accounts can neither send nor receive money. For a company this means the business stops overnight. I had to urgently open accounts with other neobanks and traditional banks just to keep the companies running. Oddly, card payments still work – only transfers are blocked. What disappointed me most is the silence. No notification in the app, no email, nothing on the website. About three weeks ago a banner appeared asking me to verify my address. I did it and provided all the files. Why all three businesses were then blocked at the same time, nobody has explained. Support is of no help and tells me nothing. And yes, I have read all of Wise's guidance on account verification. The most telling part: I wrote to support and asked for one simple thing – a written confirmation that my accounts, or the account of each company, are currently blocked. I needed it to forward to my business partners, to show them that a due diligence review is in progress and my funds are unavailable for now. Nobody at Wise was able to provide it. So Wise blocks a company's money and will not even put that in writing. To me this means the company takes no responsibility for what it does. I fully agree that checks are necessary and periodic reviews are normal. But the way Wise does it is last century. I would not be surprised if the next request is to send a document by fax, give a landline number and confirm my pager number. I have sold all my Wise shares, and I will withdraw all my money as soon as it becomes available. In these few days I found several good alternatives whose compliance and support teams respond within one or two days. If your business depends on sending and receiving money, read this before you rely on Wise as your main account. You will probably see an automated reply from Wise right below this review, suggesting that I check their guidance on account verification and how long it can take. That is exactly the experience: just like here on Trustpilot, in their support you keep getting robots that cannot help you.
I cant transfer money from my account to wise account worse account ive ever seen in my life
Fast and user-friendly
Honestly I loved Wise until now. They simply blocked my receiving and sending money, because they are reviewing my recently uploaded documents. I mean, you are traveling and relying on Wise for paying and transfering money and now that? That's a no go. Why shouldn't I have access to MY money while they are reviewing things. Support tells they have many documents to verify, alright, but what has this to do with blocking ones money? It's their fault, not mine. Overcontrolling peoples well earned money, coming from their own account. Completely wrong what they are doing.
I’ve used Wise for over 12 years now and still very happy with it. Low transaction fees, fast and reliable service with very few issues over years. I haven’t done a re-evaluation recently (eg with Revolut), but I cannot imagine swapping would bring any significant gains. One gripe (common with almost all other services) is getting to speak with an actual person. Overall, would still recommend.
Optimal FX for international business ops.
Yes. Wise Business offers multi-currency accounts, international payments to suppliers and contractors, batch payments and integrations with accounting tools. Business accounts have their own verification requirements.
Wise provides help through its Help Centre and in-app or online support once you are logged in, with phone and chat options available for some account types and regions. Reviews on this page often describe how responsive support was in practice.
This page collects customer reviews of Wise, including imported Trustpilot reviews and reviews written directly on CrowdTrust. Sort by most recent to see current experiences, and check the ratings of 1 and 2 stars for recurring complaints before sending large amounts.
Wise (formerly TransferWise) is a London-headquartered financial technology company that moves money across borders. It was founded in 2011 by Kristo Käärmann and Taavet Hinrikus, renamed from TransferWise to Wise in 2021, and is listed on the London Stock Exchange. Wise's core pitch is that it converts currency at the mid-market exchange rate, the rate you see on a search engine, and charges a separate, disclosed fee rather than marking up the rate. Beyond one-off international transfers, it offers a multi-currency account that can hold and convert dozens of currencies, local account details in several countries for receiving payments, a debit card for spending abroad, and Wise Business accounts for invoicing, paying suppliers and running payroll internationally. Wise operates as a regulated money services business: in the UK it is authorised by the Financial Conduct Authority, and in the US it is registered with FinCEN and licensed at the state level. Like any payments provider, it can ask customers to complete identity verification and may hold or review transfers that trigger compliance checks, which is a common theme in customer feedback. Fees, rates, supported currencies and transfer times vary by route and change over time. The descriptions above are Wise's own published positions and have not been independently verified by CrowdTrust; read the customer reviews on this page for first-hand experiences.