18650 Battery Store® specializes in providing a wide range of high-quality batteries, including 18650, 21700, and LiFePO4 cells, as well as chargers. The company sources products from industry-leading brands such as Samsung, Molicel, and Panasonic, ensuring reliable performance for various electronic applications. With over ten years of experience, 18650 Battery Store® caters primarily to both individual consumers and businesses seeking bulk wholesale deals on lithium-ion batteries. The company is known for its commitment to unmatched quality, fast shipping, and expert customer support, boasting a large base of satisfied customers. By offering competitive pricing and a diverse selection of batteries, 18650 Battery Store® aims to meet the needs of tech enthusiasts, hobbyists, and professionals in the electronics and technology sectors.
18650 Battery Store receives mixed feedback from customers, reflecting both positive experiences and significant complaints. Many reviewers praise the quality of the batteries, particularly the 18650 cells, noting their reliability and performance in various applications, such as electric bikes and marine use.
Fast shipping and dependable service are also highlighted, with some customers expressing satisfaction with the company's responsiveness to issues. However, critical themes emerge regarding shipping practices, particularly for Canadian customers who report unexpected duties and poor packaging that complicates imports. Additionally, there are complaints about receiving defective products, such as non-adhesive tape and faulty batteries.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 53 | 100% | -3.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 4.2 | 5 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 53 most recent reviews.
“I was looking for a battery shop to meet my needs and they had what I was looking for great company fast shipping the...”
“The store only refund me without the initial shipping cost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | 3.4 out of 5 (fair) | — | 53 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: 18650 Battery Store is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 3.4).
53 reviews of 18650 Battery Store. Filter by what matters to you.
Was contacted by customer service rep who offered 50 dollar credit to make things right and after submitting new order received items in 48 hours. This is my updated review. Keep up the good work and I will deal with your business in the future
ordered batteries on November 29 for black friday got notified that they shipped on the 30th. when I went to check on them on December 4th it said label created shipper has not received package. so I reached out to the support. they sent me any email saying it was a delay in the warehouse they were backed up. 10 days later ups still has not received the package from the shipper so I reached out again. this time no response from there support at all. they won't respond. so they have now taken my money with no product to show for it and won't respond to emails stay away.
Placed my first order on Dec 1. Website said order would ship next business day (Dec 2). I got an email on Dec 3 saying it "shipped" (1 day late, that's fine, it happens). It appears all they did was generate a shipping label. Fast forward to Dec 6, UPS does not yet have the package. Contacted them, they said it's "holiday delays". I guess this happens, but why tell me it would ship next day? Why then send me an email telling me it "shipped" when that's not true? Why not proactively notify me of the delays? Why not expedite the shipping method to make up for the warehouse delays outside of my control? I placed a somewhat small order for a hardware prototype that I am working on. I really needed these batteries and had to order the same batteries from our usual electronics parts vendor and pay a premium for shipping to get them on time. The lack of transparency here has legitimately cost me. Edit: UPS lost the package (seems like it was stolen). This was not 18650's fault of-course. I added 1 start because they actually did work with me, filed a claim, and shipped a replacement. They answered the emails promptly. I unfortunately had to push a bit more than I should have, but to their credit, they did right by me.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
I'm greatly satisfied with the cells and the service. I must say, I was a bit Leary after reading reviews before I made the purchase. Furthermore, I will create an account and make future purchases.
I purchased qty 63 Panasonic 18650 cells and received the package but when checking the cells alarm bells started. The cells were marked with "www_bis_in", "NCR18650GA 3300mAh" and "IS 16046-2 / IEC62133-2" when they advertised they were Panasonic no date stamp. When I sent an email to verify 3 days ago no response
It's over a week and all they've done for my thousand dollar order is create a fedex label. Now they don't even answer emails. Never again. Next step for me will be to send these emails and screen captures to my credit card to get the charge reversed.
I bought 8-18650 NEW batteries off of 18650batterystore, I received them and only had a 8%/10% charge in each of them. After charging them up they showed a rise of 45-50mAH !! That is TERRIBLE for new 18650 batteries. I WILL NOT BUY ANYMORE OF THEIR JUNK!
I ordered on their website and the only thing they did was process the credit card charge. I had to inquire 3 times about shipment. Thier response was to give me a tracking number. The label was printed. They have'nt shipped the goods.
My order was confirmed by email on 9/29/2023. My credit card was billed for $48.36 on 9/30/2023. Shipping was confirmed by email on 10/02/2023. I checked the provided UPSP tracking number on 10/07/2023. The latest USPS update stated that the label had been generated on 10/02/2023 but the parcel had not yet been received. I sent an email on 10/07/2023 asking why they had not given my order to USPS yet? No response as of 10/09/2023. Checked provided UPSP tracking number again on 10/09/2023. The status was exactly the same as on 10/07/2023. Called the store on 10/09/2023. The Rep said USPS sometimes doesn’t do proper scanning and logging so the status on the USPS website may not be accurate. The Rep claimed my order was given to USPS on 10/02/2023. The Rep said that I or they can file a claim with USPS. I chose that they file the claim. No telling how long that will take. I'm seriously considering contesting the charge with my credit card company.
20% of the cells were below 1V, 20% between 1V and 2V. The only reviews anywhere on this site are 4 or 5 stars, even ones that talk about problems. The reviews appear real, but I believe they remove any really bad reviews or ratings.
Bought 20 2500 Samsung cells and 30 2000 EVE cells. All are kaka. Best cells are about 85-90% rated capacity; worse ones are down around 20%. I'll never give these rippoff artists any more of my firm's hard-earned.
I have purchased about 15 batteries from them, all 21700 /18650/18350 batteries. I have never had a problem with the batteries or shipping. Most of my orders shipped the same day. I always received my order within 5 days or sooner. The batteries were always top notch.
My primary purpose for purchasing batteries was for a head light that I frequently wear. Unfortunately, the + end of these is not raised enough to make contact, so they're useless for that. Thought I'd make a review with that comment, but could find no obvious way to post a review. Given that, I'm also suspect of any of their reviews since I can't post one and all of the others are 5 stars. I also noticed that there was no way to post reviews on Google about the company where they supposedly get a 4.8 star review. Sounds too good to be true.
Ordered 4x 105Ah lifepo4 batteries Taxes and shipping to Canada approximately $300USD, ($400 CAD) UPS brokerage fee and import tax another $130 CAD Received within 2 weeks after ordering Called and emailed customer support, both experiences were great. Ran a capacity test, 108Ah Will probably order form again.
I purchased 3 lithium golf cart batteries (about $8,000) from them. One of the chargers did not work and after going through efforts to get it to work many times, they finally agreed it was broken. They told me that they were out of stock and it would be a while before more chargers were available. I called every few months and was always told the same thing. I forgot to call for a while and only called again today. Today I spoke to someone that stated that no one had entered anything about my previous conversations in their computer system and therefore I was not due an exchange. They stated I could buy another charger from them for 20% of retail.
Purchased batteries are larger diameter than standard. No mention of this in the description or reviews. Only glowing reviews are listed, and I see no way to leave a review. Shady.
Once again a perfect delivery of a perfect product! Can't beat the service and quick delivery from 18650! They will continue to be my source for my battery needs!
18650 Battery Store® specializes in providing a wide range of high-quality batteries, including 18650, 21700, and LiFePO4 cells, as well as chargers. The company sources products from industry-leading brands such as Samsung, Molicel, and Panasonic, ensuring reliable performance for various electronic applications. With over ten years of experience, 18650 Battery Store® caters primarily to both individual consumers and businesses seeking bulk wholesale deals on lithium-ion batteries. The company is known for its commitment to unmatched quality, fast shipping, and expert customer support, boasting a large base of satisfied customers. By offering competitive pricing and a diverse selection of batteries, 18650 Battery Store® aims to meet the needs of tech enthusiasts, hobbyists, and professionals in the electronics and technology sectors.
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