
Aspect is a leading property maintenance service provider based in London and the Southeast, specializing in a wide array of trades. The company offers 24/7 support and covers various home services, including plumbing, electrical work, carpentry, heating, and pest control, among others. With a team of multi-trade experts, Aspect aims to address urgent maintenance needs efficiently and effectively. The company's clientele includes homeowners, businesses, and property managers seeking reliable maintenance solutions. Aspect emphasizes a customer-focused approach, with knowledgeable Service Support Managers who ensure quality workmanship and manage client expectations. By providing a comprehensive range of services, Aspect positions itself as a trusted resource for property maintenance across its service areas.
Aspect receives high praise for its service quality, with many reviewers highlighting the expertise and professionalism of engineers like Klaudi and Deniz, who efficiently resolve issues and provide helpful advice. Customers appreciate the fast and reliable service, often noting good communication regarding arrival times.
However, there are significant complaints about poor communication and delays, particularly in emergency situations, with some consumers reporting no-show appointments and unreturned calls. Additionally, a few reviews mention dissatisfaction with the cost of services, describing them as outrageously expensive for the work performed. Despite these criticisms, the overall sentiment remains positive, with a majority of customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very good service”
“Did what was asked - unblocked drain”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Aspect is #2 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.6).
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Aspect is a leading property maintenance service provider based in London and the Southeast, specializing in a wide array of trades. The company offers 24/7 support and covers various home services, including plumbing, electrical work, carpentry, heating, and pest control, among others. With a team of multi-trade experts, Aspect aims to address urgent maintenance needs efficiently and effectively. The company's clientele includes homeowners, businesses, and property managers seeking reliable maintenance solutions. Aspect emphasizes a customer-focused approach, with knowledgeable Service Support Managers who ensure quality workmanship and manage client expectations. By providing a comprehensive range of services, Aspect positions itself as a trusted resource for property maintenance across its service areas.
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