GOOD CUSTOMER SERVICE
BOUGHT WRONG SIZE. BUT BEFORE THEY SHIP OUT YOUR ORDER THEY WILL EMAIL AND CONFIRM THE PART YOU BUY IS RIGHT? THEY CORRECT MY PARTS BEFORE SHIP OUT.

Berl's Commercial Supply is a supplier specializing in restroom accessories, fixtures, and drinking fountains for commercial facilities. With over 20 years of experience in the industry, the company offers a wide range of products, including water fountains, hand dryers, baby changing stations, and towel dispensers. Berl's maintains an extensive inventory of high-quality items from top industry brands, ensuring fast shipping and prompt delivery for its customers. The target market for Berl's includes businesses and organizations looking to enhance their restroom facilities and provide hygienic solutions for their patrons. By providing a comprehensive selection of commercial-grade restroom solutions, Berl's aims to meet the diverse needs of its clients while maintaining a focus on quality and efficiency. The company’s website features a user-friendly interface for browsing and purchasing products, making it a convenient resource for facility managers and procurement officers.
Berl's.com garners overwhelmingly positive feedback from customers, with many praising the exceptional service and fast shipping. Reviewers frequently highlight the ease of the purchasing process, noting that the website is user-friendly and that orders often arrive within a day or two.
The knowledgeable and friendly staff, particularly individuals like Peter and Martina, receive commendations for their helpfulness in guiding customers to the right products. Competitive pricing also contributes to the positive experiences shared by consumers. However, a few critical comments mention that some orders took longer than expected, indicating a slight inconsistency in delivery times. Overall, Berl's.com is recognized for its reliable service and quality products, making it a favored choice among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 25 |
| Sep 24 | 5.0 | 15 |
| Oct 24 | 5.0 | 16 |
| Nov 24 | 5.0 | 17 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 5.0 | 20 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 4.9 | 15 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.9 | 19 |
| Jun 25 | 4.9 | 21 |
| Jul 25 | 5.0 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The product was correct and shipped out quickly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 0% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: berls.com is #1 of 5 on overall rating in this group.
500 reviews of berls.com. Filter by what matters to you.
BOUGHT WRONG SIZE. BUT BEFORE THEY SHIP OUT YOUR ORDER THEY WILL EMAIL AND CONFIRM THE PART YOU BUY IS RIGHT? THEY CORRECT MY PARTS BEFORE SHIP OUT.
Excellent experience from the ease of ordering to the expedient delivery of the produce
Great customer service and fast shipping. Product arrived in great condition .
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Website was a bit tricky to navigate to input order but product in-stock and at a good price. Delivery was quick so all good!
Found Berls by accident when our contractor bailed last minute on a part for the water heater. Called around 3pm Thursday, talked to a guy named Lennie — really calm, knew his stuff. He made sure the valve shipped same day. Not a flashy store, but they clearly care about getting you what you need, fast.
Easy to order off the website and delivery was prompt.
Pretty good company to deal with. Shipping was on time
Very easy to navigate and order! Also, the quickness of the standard shipping was shocking. Ordered it on a Friday and it was here three days later on Monday.
Product (hand soap dispenser) came as described, on time. Soap valve did not work, had to use one of my spares to get it going. Disappointing, for what we paid for it all should work. Update: Berl's contacted me, apologized (even though it was the manufacturer's fault) and had the manufacturer send me a new soap valve. Amazing customer service! Thank you.
We had a mishap from the vendor Bradley on a paper towel/trash receptor. One of the units was shipped out without the trash receptor. I contacted Berl's and spoke with Martina. She very apologetic and was on it with the vendor Bradley to overnight the trash receptor. We were in crunch mode due to a final inspection on April 30th,2025 so the doctor's office could move in on May 1st,2025. When Bradley did not respond timely Martina and her staff sent out the trash receptor overnight. Job completed on time inspection today April 30th,2025. Berl`s customer service is excellent. This was our first time purchasing from them. We will be ordering from them in the future when the needs arise. Ross Terrano Owner Terrano Plumbing & Remodeling
Easy to order: part arrived on time!
Berl's Commercial Supply is a supplier specializing in restroom accessories, fixtures, and drinking fountains for commercial facilities. With over 20 years of experience in the industry, the company offers a wide range of products, including water fountains, hand dryers, baby changing stations, and towel dispensers. Berl's maintains an extensive inventory of high-quality items from top industry brands, ensuring fast shipping and prompt delivery for its customers. The target market for Berl's includes businesses and organizations looking to enhance their restroom facilities and provide hygienic solutions for their patrons. By providing a comprehensive selection of commercial-grade restroom solutions, Berl's aims to meet the diverse needs of its clients while maintaining a focus on quality and efficiency. The company’s website features a user-friendly interface for browsing and purchasing products, making it a convenient resource for facility managers and procurement officers.
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