They were rude and disrespectful
They were rude and disrespectful

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
my phone has not worked at home since i got it,have talked to 5 different people on land line I cant understand what they are saying, hjave wated 2 times 15 min and 1 time 30 min, that didnt work, when i try ro call out it says i can only make emergency call, i dont have a network. Call me 5419273143 so we can get this right.
Do not do business with them. They cancel your orders without your knowledge and refuse to give back a refund even after multiple calls and supervisor escalation. That's basically stealing money.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Why am I being charged DOUBLE ???!!!!
I went to the Boost Mobile in Niles Ohio a few weeks ago to get a phone to travel international to Scotland on August 28,2025. I repeated a few times to the agent for her to understand this is the only reason fir this phone as I use T Mobile. She made a call to someone for verification of my concerns. She said I needed the $50 one to work. Needless to say, I traveled to Scotland as nothing worked, no texting, calling or internet. I called booste Mobile spent over total of 6 hours on the phone with them. Tranfered several times, cost me additional $20 for international roaming. Each time I was told it will be fixed. I had to wait 30 mins then restart my phone.
I ordered online and was supposed to be sent a SIM card in 3 to 5 days. I didn’t receive it until over a month later because boost sent the sim to the wrong address and a neighbor who doesn’t know me took a month to find me and give it to me. I called in for the first time for activation and the rep told me she couldn’t complete my activation because something was wrong with their system. I waited a couple of days and called back. I tried again and T mobile was taking all day to give me my pin again. I asked the rep some questions about if I started the service without my original phone number what would happen. She told me that if I did I would have to wait for another sim so I told her I would just wait until T-Mobile contacted me back with the information. As soon as I got the information I was ready and called back. Well the rep that I spoke to took it upon herself to activate the sim and now I had to wait for another one in which I didn’t want to do that. Needless to say I decided not to do business with Boost due to their rep’s deceit. And then because of what happened I wanted my money back I paid and they were like we can’t give it to you. Also I had a card on file for Boost to charge monthly and was told by the manager they would remove it. I knew it was too good to be true and sure enough the next month they tried to charge my card. Luckily I had lost that card and needed a replacement because they would have been to trying to charge me for a service I didn’t have. I am not going to use Boost anymore but I wish anyone good luck who does.
I entered the Boost Mobile store located on Clark Street in Chicago with the intention of purchasing a Motorola Razor 2025. My objective was to acquire the phone without any service, as I was already subscribed to Metro PCS. However, since the store did not have the phone in stock, I bought it at full price out the door. I informed the sales associate of my wish to purchase solely the device, but she persistently attempted to persuade me to sign up for a service plan. I declined her offers, yet she informed me that if I paid for the phone, I would not have to worry about a monthly bill. When I inquired about the cost, she quoted a monthly fee of $55. I questioned why I could not opt for the $35 plan. She explained that the phone I was using required that specific plan but assured me that they would manage it, and I would not be responsible for any payment until September, at which point the phone would be unlocked. Her rationale for this was unclear, yet I went ahead and completed the purchase. Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer service. After nearly an hour on the phone, my account was finally established, albeit with four numbers associated with it despite my recent purchase. I shared my concerns with the representative, who indicated that this was a tactic used to maintain their commissions, so she removed the numbers off my account. Now, two weeks following my purchase, my bill came due, prompting me to switch plans to keep my phone operational. I contacted customer service once more to request that they unlock my phone so I could transfer my number. To my dismay, they informed me that this was not permitted because I had only recently acquired the phone. I was advised that I would need to wait until August 14th to pay $150 for the unlock or until September 14th to transfer my number. Frustrated, I ended the call. This serves as a warning to anyone considering Boost Mobile: their employees have considerable control over your phone and you may find yourself burdened with unforeseen bills. Their practices can be deceitful, and they appear focused on scamming customers to meet their commission targets. Additionally, I would like to note that the same individuals who operate this store also work at the Lincolnwood Mall location. Exercise caution. Oh i almost forgot i took pictures of the numbers that was under my account and she signed the receipt saying the phone is paid off upon the agreement we made.
WOW, boost mobile got the win with the absolute worse phone company I ever dealt with. Boost mobiles name should be switched to VERIFICATION MOBILE. I drove roughly 20 miles round trip to a mall so they can verify it's me? The girl at the shop was extremely rude. So i tried to get my phone ported yet again the next day and they wanted to verify it's me? Seriously. The "friendly" agent I talked with said (your verification) only lasts for one day and I need to go back to the boost store and get verified yet again? THIS IS TRUE AND NO JOKE. If you port to this place be prepared and get DNA and fingerprints to take with you to a boost mobile place in your area and find a hotel near boost mobile as I can assure you they will want to see you.
Your automated help line was no help at all. If nothing else, it just added to my frustration. Rather than having to deal with that again I will now have to reach out to the store on Monday where I purchased the phone to see if they can help. I have been with Verizon for 25 years and have had excellent online help whenever I needed it. I have been wanting to try another service to see if I might want to move my 5 phones to another provider. I was going to add a second line to my Boost account, but that's not going to happen now that I recognize the type of service I can expect to get from Boost. I'll just stay where I am with Verizon and not plan on adding any additional lines to my single line Boost account.
What went wrong, you ask? BE HONEST, you say? How about Boost being honest? I was lied to from the very beginning. I was told that my plan would cost $15.00/month and NEVER go up! I was told unlimited talk, text, data. NOT true! 30 data! I left a $16/month plan, which was $0.46 LESS than Boost, which = $16.46/month with tax, because it was supposed to be for life, unlimited talk, text and data. Turns out the $15/$16.46 with tax plan is for 3 MONTHS ONLY!! WHAT A SCAM! I will be switching back to my other plan.
Boost mobile 2444 US Highway 70 in hickory It was my misfortune to visit this store. I bought a Celero g5 phone which it took almost 2 days to connect. I contact boost customer service 2 times (horrible people) for help an hour later still could not connect to WiFi. Called spectrum 3 times and finally got connected. I asked when I bought the phone about returns I was told 7 days and there would be a restock fee. I had the phone less than 24 hours and I was told 35.00 restock fee and there was many other fees and I would wind up paying 190.00 and she told me basically I would get close to nothing in my returning the phone. The manger stated she would send a tech to my house to check my modem but the tech called and said she could not come. I called boost store back and said I will pay the 35.00 i dont want this phone and she said no return because there was nothing wrong with the phone When I was in the store when they would discuss my problem they would talk in Spanish right in front of me and I had no idea what they were saying. I was so upset but I kept my temper When I called the night before and explain what was going on the girl said since it is way less than 24 hours I would get all my money back. When I went back in the morning and told them what the girl told me they laughed and started talking in Spanish. I want my money back I don't like this phone. Because I am in my eighties they think I am a stupid old lady and this is far from the truth. I have already made a complaint to custmer service, I am writing this complaint and if I get no results from these 2 complaints my next step will be the BBB. I will not let these females treat me like this.
Boost is refusing to cancel my service because I am unable to get a text because the Sim card stopped working a week ago and I refuse to provide my full SS number. Customer service is terrible. The majority barely speak English. They refused to transfer me to a supervisor. I would give it 0 stars if I could.
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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