The service isn’t great around the…
The service isn’t great around the area. I was driving to the doctors in Morrisville and had to let them know. I was running late and I had no service to call them.

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
The service isn’t great around the area. I was driving to the doctors in Morrisville and had to let them know. I was running late and I had no service to call them.
I'm not good with phone or computers. So I was dismayed when I had to go to the Boost store to complete partially my set up. I still have to finish it as I'm getting emails to that effect. Then the store couldn't charge the phones, so I had to charge them at home & come back the next day.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
I dont have hotspot in my mobile plan
I have been satisfied with my first line. When I wanted a second line, Boost would not give me the same deal I had with the first line. I bought an unlocked phone for the second line. I had to call and practically beg to receive the same offer. Seemed unusual they would have barriers for a customer who was going to pay double for a second line. I finally convinced them that my request was good for both of us. Ironically, today a customer can get a second line for half off the first year. A much better deal than I got last month.
I had a terrible start by signing up with boost Mobile. First of all they sent me a Sim card to the wrong address. So I had to wait over two weeks for the card. Then I had to go through my other carrier once again to get a transfer pin number. I had one, but it took too long for the Sims card to come. I’ve spent a lot of time and five different phone calls trying to become a boot member. When the billing came, it said I owed $10 more than I should’ve. They informed me that it’ll all be OK but it has to look like that at first. We haven’t been boost members for very long. But My Husband just had a drop call and not too happy about it. I hope that this is just a glitch in signing up and not a permanent thing. Seems like I’m having issues with the talk and text, but I signed up later than My Husband waiting on the Sim card. So we’ll see what happens from here.
Good customer service but I want to cancel one of my numbers and want to make sure it happens.
I have had numerous instances of trying to open apps when shopping and not having a signal. In Smithfield, Clayton, Garner, etc.
Loved working with the guys at the store. Not thrilled with the higher cost for a iPhone plan versus my android phone. Not happy with the Samsung phone I purchased. It lags. It doesn't work sometimes. It's slow. It takes worse pictures than my old phone. In fact I'm thinking of reactivating my old phone & dumping the new one... I dislike this new phone that much. I like the plan I'm on. Love the price & the mobile hot spot is awesome.
Lose calls, breaks up a lot.
Your service is a bit hard to start up on a device. It took a bit of work, but i was able to figure it out on my own. I did try to contact Boos Mobile support. They hay yet to call me back almost a month later. I have used the service as a trial for a second business line. I'll probably try out some other carries, because this service was advertised as having the hotspot option available for the $25.00 a month price. I rarely use it, but I have to add $10 to my $25 fee. That is more expensive that my current provider. Other than that, I have been happy.
I transferred to your service because you are located in the town closest to me. 7 miles away to your store. I thought for sure and so did your sales person that there would be plenty of signal at my house. There isn't much no better than the old service I had. Hold your arms up and jump on one leg. You might get a signal for 30 seconds if you're lucky. If you can't fix it I'll be moving to another service. Thank you
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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