Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
new boost android comes filled with adds that totally interfere with normal operations popups make it impossible to have the wifi on took me 2 days to figure out what was the problem and turn it off and i am unable to use wifi
Well I have consistent problems getting texts from certain individuals. Now, seeing as it is only certain ones, I am not counting out operator error. Other wise I havent really I got too many negetyj my look
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Your customer service is extremely lousy. First you have to fight the ridiculous automation system that cannot answer anything and goes round and round in circles before you can get to a live person, then that person has no clue about anything and sends you to another clueless person, and then again. They make promises and do not fulfill them. You have to call back and go through it all again. Get a real person to answer your phone, get people who know what they are doing, and keep your promises. I would have given only 1 star except that I do like the actual service for the money - your only saving grace. I am not sure that it is all worth it and I am looking at moving my 5 lines somewhere else and will make sure I tell EVERYONE I know to avoid Boost if I do. I have sent so many people to Boost! I will make sure to let them ALL know how wrong I was if I go.
check the boost mobile store on 301 Dover road , toms river nj. i purchase a celero brand phone on July 15 and return it on July 16.the phone doesn't work,and I pay 171.00 and they only refund 90.00 dollars. That not the way to make business.
It took almost two weeks and many calls to get my two phone numbers switch over from my previous carrier. Also, I am a Dish Network customer and switched to Boost since I could get a $10 discount each month on each phone. I see that next months bill shows $25 per phone, not the $15 that the email said I would get. We seldom use our phones, so I was looking for a cost effective plan.
Long time Boost customer, have changed phones every 2-3 years with no problem. However, recently purchased a new phone and and this time when it was activated by CSR, instead of just porting my old number over they created an additional 2nd line (I DID NOT request), and it's been a nightmare to correct. Messed up my Autopay and everything.
I'm new to Boost. I used your bot chat twice yesterday without getting a solution to my concern. I spent an hour with the two chats and also called a phone number that they gave me. It was Dish with I assume another bot that wasn't helpful... asked for my Dish account number and told me that they could take my name off their solicitation list! I gave up.
I needed my payment date to be change. But was refused. I bought this phone on the 25th and need my payment date to be on the 1st of the month because I am retired and won't receive a check until the 1st of the month. So my phone will have service for days this month because a can't pay my bill until the first of August. Very disappointed
Signal is very weak and many times out completely. It seems to be constantly getting worse. I was without service for over 2 weeks
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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