BYO Playground is a company specializing in the design, manufacture, and installation of commercial recreation and playground equipment. With a focus on quality, USA-made products, BYO Playground offers a diverse range of playground solutions, site amenities, and safety surfacing tailored to meet the needs of various clients, including schools, churches, childcare centers, parks and recreation departments, homeowners associations, and multifamily properties. The company provides a collaborative approach to playground design, working closely with clients to create customized solutions that enhance play experiences for children. BYO Playground also emphasizes accessibility and safety in all its offerings, ensuring that their equipment is suitable for different age groups and capacities. With nationwide installation services and financing options available, BYO Playground aims to be a comprehensive resource for commercial recreation needs.
BYO Recreation receives a mix of feedback from customers, with many praising the quality of their playground equipment and the professionalism of their staff. Reviewers highlight the beautiful installations and the helpfulness of team members like Devon and Kera, who provide excellent support throughout the purchasing process.
However, there are notable complaints regarding installation issues and poor communication after the sale, with some customers expressing frustration over aggressive sales tactics and unprofessional follow-up. While many appreciate the knowledgeable sales team and the overall quality of the products, others report dissatisfaction with customer service and installation timing. Overall, BYO Recreation has a solid reputation for product quality but faces challenges in communication and installation processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 24 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“If I could give them 10 stars I would”
“OVER CHARGED for installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
| Company | Overall | Legit | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | — | 24 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.8 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | 35 |
Bottom line: BYO Recreation is #5 of 5 on overall rating in this group. On quality, Builders Emporium scores higher (4.8 vs 2.7).
24 reviews of BYO Recreation. Filter by what matters to you.
Melissa was very helpful during the initial purchasing process. We were excited to purchase the product at the discounted price and she ensured that's what we got! Donna was very helpful during the installation. She was very knowledgeable and we understand that there were situations beyond her control. Ultimately, our children have a new playground and they love it!
Mary my sales rep was super great to work with. She followed up, made great recommendations, was very thorough and detailed, and offered great customer service. Once I paid the deposit and scheduled things out, that's where everything went downhill. Everything was delayed, the shipment of playground equipment only had 3 items, which were all the wrong models/specs. So in essence, I received NO correct playground equipment on time. They are still looking for it and don't know when it will arrive. I wish I could give a 5 star for the first half of the ordering and sales process and a 0 star for the manufacturing/shipping process. I feel bad for the installers who came out and have nothing to do. What a waste of their time.
We began dialoguing with BYO in July and it went very well with Jesse to choose the playground equipment. He was always available to talk and answered promptly. However, when it was passed on to the person who was to manage the project, it became more difficult. Emails were not answered and we were given some misinformation which set us back several months in getting the playground installed. Now, in December, we do not yet have the playground, but hopefully the rain holds off so we can begin the installation on the assigned date. Once the playground is installed, I will have a better idea of the quality of the playground itself.
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BYO Playground is a company specializing in the design, manufacture, and installation of commercial recreation and playground equipment. With a focus on quality, USA-made products, BYO Playground offers a diverse range of playground solutions, site amenities, and safety surfacing tailored to meet the needs of various clients, including schools, churches, childcare centers, parks and recreation departments, homeowners associations, and multifamily properties. The company provides a collaborative approach to playground design, working closely with clients to create customized solutions that enhance play experiences for children. BYO Playground also emphasizes accessibility and safety in all its offerings, ensuring that their equipment is suitable for different age groups and capacities. With nationwide installation services and financing options available, BYO Playground aims to be a comprehensive resource for commercial recreation needs.
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