Ciamillo Design, LLC is a manufacturer specializing in custom super-light road cycling components, established in 2002. With over 30 years of expertise in CNC machining and carbon fiber molding, the company produces a range of high-performance products, including the L8 Ultra Road Brakes, Ciamillo Brakes, and Ciamillo Cranks. Each component is crafted in the USA, utilizing in-house CNC machining, anodizing, and carbon fiber compression molding processes. Ciamillo Design caters to cycling enthusiasts and professionals seeking lightweight, high-quality components tailored to their specific needs. The company’s offerings include various models of brakes and cranksets, such as the Zero Gravity and Gravitas, which are known for their innovative design and superior performance. By providing customizable solutions and accommodating specialized requirements, Ciamillo Design aims to enhance the cycling experience for customers building custom road bikes.
Ciamillo Design, LLC receives mixed feedback from its customers, reflecting both strong product quality and significant service issues. Many reviewers praise the performance and reliability of the brake systems, with several noting that the brakes worked well from day one and exceeded expectations in quality and performance.
However, a substantial number of consumers express frustration over unfulfilled orders and poor customer service, with complaints about never receiving products and difficulties in obtaining refunds. Customers report long delays and lack of communication from the company, leading to accusations of fraud. While some highlight exceptional customer support experiences, these seem overshadowed by the recurring issues with order fulfillment. Overall, the sentiment is mixed, with a notable portion of customers dissatisfied with their experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you Ted for your exceptional customer support”
“Not only have they failed to ship my order, but they're also ignoring my refund requests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 33 out of 100 | 4.3 out of 5 (good) | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | — | 55 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.8 out of 5 (poor) | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 25 |
Bottom line: Ciamillo Design, LLC is #4 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 3.1).
55 reviews of Ciamillo Design, LLC. Filter by what matters to you.
I knew Ciamillo brand when they launch zero gravity Gravitas SL back in early 2010, can’t remember exact year. Until recently, I have finally got my hand on a pair of Ciamillo B1 brakes. The quality is amazing, the finishing on the carbon fibre is so good specially the edges, although it’s not cheap, considering the time and effort has been put into it, I think it is worth it. Will update when installed on my Brompton.
There is a lot of turmoil and mixed reviews of past transactions about Ted and his brand, but I really wanted to get my hands in this new brakes. I had direct communication with him and i got a great deal on the very last model , I did my order , and yes, I DID had to wait several weeks until finally I get shipment confirmation ,so between some order delays , and some patience mixed , I have to say Ted always replied , when the brakes arrived I was more than amazed, amazing construction and weight , easy to install and to set! Ultra L8 such an amazing piece of art! i will update about the durability and performance in 6months time. Thanks Ciamillo !
I purchased a product and was promised numerous times that it was in production and would be shipping soon. This went on for over 6 months and finally I gave up and asked for a refund. They said my check was in the mail but who writes checks these days. The check of course never arrived. I was asked to pay thru Zelle with a small discount which was a mistake. Make sure you if you do business with Ciamillo you have some type of purchase protection. I understand the company's products are custom made but don't treat people like jerks. Be transparent about the build process. That being said - having bought a set of rim brakes made by Ciamillo from another online vendor, I can attest that the company's products are nicely crafted. You just have to keep your fingers crossed that they actually build your product and deliver. Overall my experience was a major annoyance and I will no longer be buying anything from them again. Update: My check is in the mail??? It's been over 3 months and still nothing received. I'm done here.
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Installed B1 brakes on my beloved Brompton, with SwissStop Flash Evo pads. What a relief to shed the clunky stock brakes. The carbon fiber brakes may be overkill in a way, but their "mad genius" design fits perfectly on this insane folding bike. Every detail of the brakes is so well conceived, and the performance is great, with powerful stopping as well as light modulation.
I have been using the G20 brakes for about 3 years. This brakeset is being used with Campagnolo levers. These levers were a big improvement over the Campy brakes. I found the Ciamillo brakes offered much better stopping power with my Mavic carbon wheels. Setup was key to getting the brakes to function at their best. I was initially frustrated with the performance. When I went back and re-read the installation instrucions, that made all the difference. Moving the set screw in or out to adjust clearance is key to getting optimal performance from these brakes.
Ted has gone above and beyond. He originally sent the wrong brakes by pure mistake due to his high workload and issues. He totally rectified this and sent a new pair all the way to the U.K. what a kind, thoughtful and honourable human. Well done Ted keep doing what you do mate.
I've been riding my Lekki8s for years and could not be happier. When a minor issue developed with one of them, Ted took the time to troubleshoot with me over the phone and was able to diagnose and offer a solution in minutes. If I ever buy another rim brake bike these are the only brakes going on it.
I purchased the L8 ultra directly from Ted. I used them for about 3 months but after not being able to get enough power out of them I contacted Ted for some advice. Although I had no intention on returning them, Ted offered to exchange them for the Lekki8. The Lekki8s are way more powerful, adjustable and superlight weight. I’m really happy now. More than anything, I appreciate Ted’s commitment to make his customers happy. I will definitely be back for more. Thanks
I purchased a product from Ted Ciamillo directly, and was promised a 3 week lead time on it. That date came and went and I repeatedly got new ETAs for my order. Finally I asked for a refund since it became apparent my item was never actually going to get built. I was then told he would mail a check for my refund, which I never got. I was then told he never mailed the check but would refund me via Zelle, which once again he has promised several dates that have come and gone. I cannot stress this enough, do not buy anything from this company unless you can use a credit card and have purchase protection. You may never get your product or your money back. Update to say that I received a partial refund, however Ted has once again missed his promises date for the rest of the refund.
Ted is very responsive to my query regarding the Micro brakes. Managed to resolve my technical issue on balancing the front brake pads. I think Ted's operating principle of Company ownership, passion and staying within reach of customers is the mark of Excellence. Keep up the great work Ted! Steve
Ted was very accommodating to my weight weenie needs. He went above and beyond creating and tuning my brakes. I couldn't be happier with the result. The brakes weigh only 119.8g! (custom red devil l8 ultra) with pad holders, without brake pads. Incredible. Ted sent the brakes back overnight to get them to me before an upcoming trip, which i really appreciate. - Andy
This is my third time making a purchase from Ted. Ive finally upgrades week and needed new brakes because the wheels were to wide for the older brakes. Ted was easy to get in touch with and even easier to deal with. Shipping was prompt and fast and the the products are as always incredibly light and extremely powerful.
I bought a Ciamillo Gravitas carbon brake set a few years ago. I've always been very happy about how light they are, how well they perform and how nice is the design. I recently had to contact the company for a replacement part and I have to say I had a really great and fast support! This is a great "small" company of high-end performance parts. I recommend!
After long researches and reviews I decided to buy a pair of L8 ULTRA Brakes. I am building my own dream road bike and these components will be one of the essential parts of my dream bike. I ordered product from Turkey. It has great design and impressive specs and of course the quality built by Ted Ciamillo. It was privilege for me to meet with Ted and made some business. He had very smooth, responsive and informative communication with me also gave me some generous specials as well. He shipped items on time. Such perfect product and business experience. Thank you Ted and team.
I bought my new Ciamillo lekki L8"s ver recently. A set of Carbon Jewelry for any road bike. They are a sculptured piece of art and almost too precious a brake set. After parting from those precious Ben Franklins and eating out of bins for a while, they leave you in absolutely awe. Those rim stranglers give you as asfixiating enough stopping power as much as sram red or campagnolo record. Well done Ted Ciamillo for the excellent customer service and the help with finding a suitable payment plan. Bless Peter
Firstly I want to say thank you to Ted Ciamillo for his exceptional customer support! I was riding the Lekki8 brakes for about a year when I noticed some hairline fractures in the padholders. To be fair, I live in Austria and ride about 750000ft of elevation a year, so a lot of hard braking! I contacted Ted and sent him pictures of the problem. He answered shortly and offered to upgrade my brakes free of charge to the newer Lekki8 Ultras. After I had sent him the old pair of calipers it took a while for the new brakes to be shipped, that's why my review only is 4/5 stars. Although, due to the covid pandemic and my residence in Austria I can understand the fact that it took a bit longer. Throughout, communication with Ted has been pleasant and frequent and I can't identify with the one star reviews on this site whatsoever! I'd strongly recommend buying from Ciamillo if you're looking for reliable customer service and a(n) (extremely) light pair of calipers! :) All the best, Noah
Ciamillo Design, LLC is a manufacturer specializing in custom super-light road cycling components, established in 2002. With over 30 years of expertise in CNC machining and carbon fiber molding, the company produces a range of high-performance products, including the L8 Ultra Road Brakes, Ciamillo Brakes, and Ciamillo Cranks. Each component is crafted in the USA, utilizing in-house CNC machining, anodizing, and carbon fiber compression molding processes. Ciamillo Design caters to cycling enthusiasts and professionals seeking lightweight, high-quality components tailored to their specific needs. The company’s offerings include various models of brakes and cranksets, such as the Zero Gravity and Gravitas, which are known for their innovative design and superior performance. By providing customizable solutions and accommodating specialized requirements, Ciamillo Design aims to enhance the cycling experience for customers building custom road bikes.
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