Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
We had to use this firm for the re mortgage of our property.. Communication was prompt and efficient. Paperwork was in places a little confusing. The worst part was the overselling of services that were not required and we had to get our mortgage consultant involved to stop this happening. Would we use this firm if we had our own choice, probably not, buyer beware. I have the emails as evidence of what happened.
I used Conveyencing Direct in Hastings, they were suggested to me by Bairstow Eves Estate Agents. I would NOT recommend Conveyencing Direct. I found them rude, extremely unhelpful and very insensitive to my circumstances. I was left a voicemail in error by a member of the Management Team which was derogatory and insulting. The poor management is obviously reflected in the poor staff. They then had the audacity to charge me full price for their poor services. This would never have been a issue if the service was good. AVOID them at all costs.
I feel it necessary to put into words the level of poor service this company and staff have provided over the course of our sale and purchase. Over the period of conveyancing we had 4 different team members dealing with our file. This incurred lost notes, unsent contracts for signature and at the point of completion the failed to prearrange the transfer of funds resulting in a lot of stress and anxiety with the funds finally being completed at 5:25pm just before the banks closed. This would have rendered us homeless until the next opportunity to transfer funds. Truly awful experience and usually unable to get hold of anyone by phone to discuss issues or delays. My advice would be stay local and use a conveyancing team in your local area.
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
Like numerous people on here, communication and service was pretty appalling. We are first time home buyers and we were naive on our part to go with the Connells recommendation rather than researching for our own solicitor. Our solicitor was Rhian, and though kind on the phone, she was hard to phone and never updated us until we started asking ourselves and emails were few and far between. It wasn’t until on our original closing date that she told me she was required to tell our lenders that the sellers were there for less than 6 months and needed to see if they’d still be happy to proceed with the purchase. Couldn’t that have been something to tell the lenders weeks BEFORE the date we wanted to close on?! I expressed my concerns and wanted to know on what day could we close and instead of giving a measured date, she just told me to be assured that we would have plenty of time to close. How does she know our situation? For all she knew we could have been homeless just because our rent went out while waiting for this house to go through! Luckily that wasn’t our case, but that easily could have been anyone’s! The only reassurance we got through this process was knowing that so many others had the same crap experiences with them once we saw the reviews eventually. I gave two stars because fortunately for us, we were delayed 2 weeks which isn’t bad and she finally started being slightly more communicative in the last week of this process. If you want regular updates, explanations on a process that’s already confusing to first time home buyers, and don’t want to do all the chasing up, GO ELSEWHERE
Although i finally got the house i purchased. But it is not that smooth and not as expected. I have placed a bit higher offer to buying some existing furniture from the seller, I even sent the photos on the furniture I need to the solicitor, and it seems that there is nothing reject on this issue during the process. However, when i got the key, it is totally empty!!!!! I really wondering if they have done their responsibilities on communicating or discussing my needs during the whole process. In fact, it is not surprise, as they ask me twice on some signed document which i have sent to them mths before, and the messy breakdown on the charges, they could even would like to charge me twice on the land registry with 2 different cost in the final breakdown, as a client, we have to do and read everything carefully which suppose a legal expert should be and provide a worry-free services!
We went with this company as they were recommended by our estate agents. For most part of our sale it was plain sailing but after completion it took 3 days to get our money from the sale - no mortgage to pay or other house to purchase, despite being told it had been sent there were then many excuses for the money not arriving in our bank. Technical issues, accounts department delay etc... Then we chased a completion statement which took another couple of days to arrive only to realise that the 2 indemnity policies that we had agreed to half of had been paid for by us in full and no-one had noticed this. Accounts had paid the buyer all of the amount as the conveyancer in charge of our sale had told them to. She would not admit her mistake but said that they hadn't noticed and they would have to contact the buyer's solicitor to ge the money back before we could have it! Absolutely disgusting service! Their mistake so they should pay us back! NO apology or any admittance of their mistake - very unprofessional and we would not recommend because of this. We are still waiting for our money and find it hard to swallow that they have it and could easily pay us back as it was their mistake. Also watch out for charges they add on as you go along as they don't mention them and just refer to the original letter with charges sent in first correspondence not saying you have been charged any more at the time. If someone reads this from Conveyancing direct please send our money ASAP as we are still waiting over a week after completion! Also get some more qualified and competent staff who are willing to admit mistakes, sort things quickly and not argue with you!
We were recommended and then instructed Conveyancing Direct through connells Estate agents and unfortunately we cannot recommend them. Firstly we ended up being charged twice the amount we were originally quoted. Taking CD from one if the best quotes around, to one of the worst. This is all based on their fees. Charge you for using the Internet portal, charge you for confirming your identity, charge you for pretty much every step of the way, on top of what you already paid. We instructed them before Christmas, and our searches were actually submitted via Connells immediately. Which meant our searches came through reasonably quick (Connells were actually really good and helpful throughout). We made both connells and CD aware that the sale needed to go through as fast as possible, which shouldn't have been an issue considering there was absolutely no chain. Just us moving straight into a vacant lot. Still, it wasn't until mid January that we actually received our first email from CD which was the welcome pack. Which was the first time we saw the full fee illustration, after being told it was a good price. By this point we had already lost almost a month but we were still optimistic because the searches were moving pretty fast. From this point until mid February, we heard no movement, and couldn't get hold of our conveyancer at all. Calls to the office would ring through for about 4 solid minutes until someone answered and said our conveyancer wasn't in. When I finally sent a pretty blunt email to the general CD mailbox, we finally got some movement. Jump forward to beginning of march, and throughout the entire process, it feels like CD don't look at your case or try to progress it unless forced to. We have sent 8 emails and not received one reply about other issues, concerns and updates. I can't work out whether the emails don't get through to them, the replies don't get out, or there is just plain no communication. What I can say, is that we have moved successfully. In summary, if you choose Conveyancing Direct, they most probably will take your case through to completion. However, be prepared for it to take 3 x longer than you would usually expect, and be prepared to pay double the price you're quoted, and receive half the communication you expect.
We instructed conveyancing direct as a result of a referral from Burchell Edwards to use Connells, and in turn CDL. We never chose them, and had I known the level of service we would receive I wouldn't have and my advice for anyone using large firms is to be aware of that subcontracting of your case to other firms. Our instruction originally took place mid November 2021, with a very simple chain (no onward chain for our seller, first time buyer for us). We didn't expect much activity until Christmas had come and gone and so things preceded as we expected. However in the new year, once searches were returned (early January) the case just seemed glued in place and didn't move. Communication throughout most of our time with CDL has been non existent, when we wanted any answers we have had to call and chase. I will say that often we spoke to people who weren't our case handler and they always tried to advise us as best they could. Most of the time they needed our case handler to step in, but our actual case handler was NEVER available. In fact we didn't speak to her from instruction November 21 until the end of February 2022, her callback requests went unanswered and no update emails were forthcoming. Much of our stress and worry came from basic queries not being answered, or any attempt to respond to our questions. Our paperwork was lost, and contradictory guidance was given on how to provide ID verification - originally being able to get a verified copy from our estate agent, when this was sent it wasn't received at the right inbox, then it wasnt acceptable anyway, and when it was posted and received we still got asked on calls why my wife's married name hadn't been verified and asked to do so again. The Credas app verified my ID and was straightforward, but my wife was not sent a link to complete this - even when chased it took weeks for this to be issued, and when it was the result wasn't registered properly and had to be repeated. Our case handler was on family leave and it took us calling and chasing a response to find this out, and her cases were not passed to anyone else and made no progress in her three week absence. This kind of poor planning and customer service I'd never expect from any of my own staff and I certainly didn't from a service we were paying so much for and over such an important life decision. We constantly asked for updates when it seemed there were no outstanding issues remaining in the way of draft contracts being issued, provisional dates of exchange and contract were not even discussed until we had been underway for nearly three months. Our work pressures meant planning for a move was just not possible from April, and we had no faith or updates on a prospective date even when we directly asked to discuss potential dates, we were told this couldn't be discussed yet each time. When I eventually spoke to our case handler, I tried to express our frustrations and yet felt dismissed, with the same statement repeated louder over me even as I tried to remain calm and professional even though by this point I was ready to throw the whole chain out of the window. The connells portal, a selling point for which we actually chose to use them - was rarley updated and in fact some elements were not checked off the "sales jigsaw" such as I'd verification, or even "our requirements confirmed" were not checked off until the week we exchanged contracts. As a reassuring tracker for progress we paid £32 for, next to useless. It took a very long complaint email copied to the case manager and the complaints team to actually seemingly gain any traction, and tellingly, we receive updates readily and calls confirming new steps - from then on things moved quickly and we exchanged and completed within a fortnight, moving a full month after we had originally discussed proposing a date. We appreciated the late flurry in customer service and activity, but it did seem that I had to complain formally to prompt it. From being treated as an inconvenience, to different experience immediately following. I do feel that customer service training for solicitors in conveyancing practice is a sadly lacking development need, and understanding your audiences concerns and pressures and anticipating them - for the sake of a reassuring call or email - could save them a great deal of workload once customers like us get so frustrated they chase for an update and eventually complain. We felt like just another number, and considering the chain was so ridiculously simple, and all with CDL, it should have been completed MUCH sooner. Whilst I'm glad we eventually did complete, I would avoid using Conveyancing Direct ever again.
Used due to poor experience of solicitors in the past but Conveyancing Direct were worse. No communication until the end, other than to say our case handler had changed 3 times. Forms could not be filled in online and the promise to send back my Power of Attorney quickly was not fulfilled until chased by 2 emails (both ignored) and a follow up telephone call. Finally on completion day we heard nothing at all. Not expensive but I couldn’t possibly recommend.
I would not use Conveyancing Direct again. They never seemed to attach any importance to our transaction. When I called a week after we'd accepted an offer nothing had been done. I paid money to Conveyancing Direct and 10 days later was asked to pay the same fee again. The solicitor didn't understand a question from our buyer's solicitor but didn't appear to be doing anything to try and understand it. It wasn't until we started calling the solicitor on a regular basis that things seemed to start getting followed up and actioned. It took 8 months from accepting the offer to completion which even taking COVID-19 restrictions into account I feel is excessive.
Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place. Very poor care of the customer, they don't seem to care. Will definitely not use this company again and will not recommend to anyone.
The first point I need to make is that they did ultimately get my house sale completed during the Coronavirus lock down which is an unprecedented time for all of us so I do appreciate this. However, the initial process was hard work and we were assigned 3 different case handlers before the process began. My biggest concern throughout though was that the house sale was due to a breakup and the paperwork was only ever sent to my ex - I had no visibility of it at all and none of the documents carried my name. This meant that the initial paperwork was completed with my ex receiving full value of the house sale. This was subsequently corrected but at the point of exchanging, all money was due to be paid to him again (this was not shown on documentation, I found out because I double checked before signing) and additional paperwork and charges were then produced for us to be paid individually Throughout the process, I was entirely reliant on my ex updating me and sending documents across which was less than ideal.
I am still ongoing a property purchase of a flat. I was originally quoted 10 to 12 weeks turnaround. Im now at week 18 and still no further to exchange or completion. I have been constantly chasing for updates and when i finally get an update it seems no one really cares for my urgency to get a date . Im sure they are doing a thorough job but they are rather slow and ive missed my deadline for school application which was my urgency.
Don't use this company unless you have experience of buying and selling and you're prepared to check everything they do. Mine was a simple cash purchase of a freehold vacant property but it took 3 months for them to complete! I requested a copy of the title deed and fraud protection but both were overlooked and it's taken four months since completion to resolve. Their complaints process is appalling. I was made to feel as if I was awkward and unreasonable. They implied I was partly responsible because I hadn't noticed the fees were missing on the final statement breakdown that had eleven fees and costs listed. Finally after four months I received a grudging apology but I should be grateful they aren't going to charge me the £75 fee. You've been warned.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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