Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.

Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
Tom was fantastic. Very responsive, explained things clearly, was chasing everything all the time. Conveyancing time was fast
I used Conveyancing Direct (St Leonards-on-Sea) to handle the sale of my late parents house, and I genuinely couldn’t have asked for better support. Carwyn, who managed my case, was absolutely fantastic throughout what turned out to be a very drawn-out process - largely due to the buyers’ first solicitors being completely inept. Carwyn was proactive, efficient, and incredibly reliable. If something needed doing, it was already done. If something needed sending, it was sent immediately. There were zero delays on my side, and that peace of mind made a stressful time much more bearable. It felt like I had someone truly in my corner - someone who cared and made sure everything was handled properly and promptly. In a world where good service often goes unrecognised, this experience was a breath of fresh air. I can’t rate Conveyancing Direct highly enough. If you're looking for a solicitor who gets things done and genuinely supports you through the process, ask for Carwyn.
I have used this company a few times for conveyancing and I have to say they have always provided a top class service. There response to enquiry are timely, accurate and clear, they always provide really clear and concise advice. I had the pleasure of working with Claudia on the last house sale I had and she is top class.
I have just sold a property in Newport, and had the great pleasure of Sara Costas doing my legal work.. Sara has been amazing throughout the whole process, and I can’t thank her enough…. Her knowledge and professionalism has been outstanding…… Keep up the amazing work Sara …… Best wishes in the future…. Paul 🙏🙏
Just bought my new house with great help from Jess who kept me updated all the time the whole way from start to finish. Told me what i needed to check and all the things you need to know about buying a house which i had no clue of.Just once again a very BIG THANK YOU to Jess for all her help.
My solicitor, Christopher Arnold`s service was exemplary. He kept me up to date with proceedings even when the other side dragged their feet. His patience with my persistent questions was remarkable and the effort he put in to expedite proceedings admirable. I would not hesitate to recommend Conveyancing Direct. Richard T
I just got my remortage done through Conveyancing Direct and it was a very smooth process. My Case handler was Leon Pettit who was an exceptionally talented and cooperative person. Thank you Conveyancing Direct and thank you Leon Pettit.
Have just used conveyancing direct for the sale and purchase of my house. After initially reading the reviews on here and Google I was worried what I’d signed up for. I couldn’t have been more wrong! The solicitor handling my purchase, Emma Apandi, was very professional, prompt at replying to my emails and dealt with a unique exchange issue extremely well. You’re in safe hands if assigned to Emma, she does everything she can to keep things moving! Pun intended! A very special mention needs to be given to the solicitor handling my sale, Maha Iqbal. A wonderfully kind person who made the whole process easier, gave time to give as much information as possible and went above what her job role entails. I will be forever grateful to Maha, she is a credit to this conveyancing firm. Thank you to Emma and Maha. Wish you both well for the future.
Recently dealt with my conveyancing with 2 remortgages. A very straightforward transaction, no hiccups, a totally different experience to when I used this company many years ago! Very impressed, they have obviously pulled it all around as they say, I would definitely recommend this company. Mike & Amanda Stanbridge
Emily Briers dealt with the sale of our house and was so good right the way through to completion. Couldn’t fault her in any way, reliable and efficient in answering calls and queries. We had confidence that she would take good care of us and it was one less thing for us to worry about. Would highly recommend Conveyancing Direct.
Having sold four houses in the last six years, I can confidently say Tyler Gibson has been by far the best property lawyer we’ve worked with. The communication has been second to none—regular updates, always available to speak to, and incredibly responsive throughout the whole process. Tyler’s legal knowledge is exceptional, and we worked really well together as a team. This particular sale was an extremely difficult transaction, not helped by the fact that the buyer’s solicitor seemed to have very little understanding of the legal process. Tyler navigated the whole situation brilliantly and kept everything on track. I honestly wouldn’t use anyone else moving forward—highly recommend!
I recently worked with Joseph Wratten for my re-mortgage application, and I couldn't be happier with the service I received. Joseph was incredibly helpful and understanding throughout the entire process. He patiently answered all of my questions, no matter how small, and made sure I felt comfortable and informed every step of the way. Thanks to Joseph, the whole process ran smoothly, fast, and efficiently. I highly recommend Joseph Wratten to anyone looking for assistance with their mortgage needs.
Tom Mclaren-Roberts dealt with our buying of a property. He was very professional. He was also very friendly and helpful with any queries we had. He would email, or phone us direct which is very good. We have no hesitation at all at recommending him. Thank you very much Tom, for everything you did.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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