Efficient rent collection system and…
Efficient rent collection system and clear monthly statements. Makes everything hassle-free.

CSM Property Management Ltd is a leading property management specialist based in Northern Ireland, focusing on the management of both residential and commercial properties. With over twenty years of experience in the industry, the company manages an extensive portfolio that includes a variety of housing and apartment developments. CSM Property Management aims to provide tailored services to meet the specific needs of property owners and tenants, ensuring efficient management and maintenance of properties. The company's offerings include bespoke block management services, financial management such as budget and service charge administration, and comprehensive maintenance and repairs. CSM Property Management is committed to delivering high standards of service while minimizing costs for property owners, making it a trusted choice for individuals and organizations seeking professional property management solutions in Northern Ireland.
CSM Property Management Ltd receives a mixed response from customers, reflecting both commendable service and notable shortcomings. Many reviewers praise the professionalism and thoroughness of the property management team, highlighting their effective communication and timely updates regarding property maintenance.
Positive experiences include efficient tenant finding and quick resolution of urgent issues, such as plumbing repairs. However, a significant number of complaints point to poor service and management, with some residents expressing frustration over unresolved issues and a lack of responsiveness. The disparity in experiences suggests that while CSM excels in certain areas, there are critical gaps in service that need addressing. Overall, the sentiment leans towards positive, but the negative feedback indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 155 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 7 |
| Dec 24 | 5.0 | 34 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“The property management service from CSM has been reliable and professional”
“I’m annoyed the fact I have to give them a 1 star as CSM don’t even deserve it tbh”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.7 out of 5 (poor) | 3.7 out of 5 (good) | +23% | 155 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 |
Bottom line: CSM Property Management Ltd is #2 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.7).
155 reviews of CSM Property Management Ltd. Filter by what matters to you.
Efficient rent collection system and clear monthly statements. Makes everything hassle-free.
Their tenant screening process is impressively thorough. As a landlord, it's reassuring to know they conduct comprehensive background checks. Monthly statements are clear, and their online portal makes it easy to track everything from maintenance to payments.
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As a landlord, I’ve been impressed with how seamless the service is. From tenant relations to regular updates, they make managing properties completely stress-free.
The property management service is comprehensive and professional. They handle everything from tenant finding to maintenance coordination efficiently. Their staff is knowledgeable and keeps up with property regulations. The monthly statements are clear and detailed.
The block management service keeps our development running smoothly. They've improved security measures and implemented better cleaning schedules. Communication about service charges and planned works is always clear.
Called about their property management services last spring. Their team explained different service packages clearly, and their fees are reasonable for the service provided. Eight months in, and they've made being a landlord completely hassle-free.
Moving in was smooth and professional. The inventory was incredibly detailed, and they took time explaining all the paperwork. Six months in, and any maintenance requests are handled promptly. The online portal makes everything from paying rent to reporting issues straightforward.
Fair with deposit return. Everything was processed within the timeframe.
CSM took over management of our apartment complex six months ago, and we've seen positive changes. The grounds are better maintained, and they've improved the cleaning schedule for common areas. Their communication about planned maintenance and service charges is clear and timely.
Responsive to emails and phone calls. Good communication throughout tenancy.
Been renting through CSM for over a year, and their service has been consistently good. They're quick to respond to maintenance issues and always give proper notice for inspections. The rent payment process is straightforward, and their staff is helpful when you need assistance. Recently had some minor repairs done, and everything was handled efficiently.
Quick to fix issues. Good maintenance service.
The maintenance response time is fantastic. When our washing machine flooded the kitchen at 7pm, someone came first thing the next morning to sort it out. They even helped arrange the carpet cleaning. Been with them for 18 months and they're always this reliable.
Property management fees with CSM are reasonable considering the level of service provided. They've been managing our rental property for two years now, and we've had minimal void periods. Their tenant screening process is thorough, and they conduct regular property inspections. The online portal makes it easy to track everything from maintenance requests to financial statements.
Reached out to CSM when looking to rent out my property in Dunmurry. Their initial property assessment was detailed and they provided realistic rental valuations. The team handled everything from photography to tenant screening. Four months in, and they've made property management completely hassle-free. Monthly statements are clear and detailed.
CSM Property Management Ltd is a leading property management specialist based in Northern Ireland, focusing on the management of both residential and commercial properties. With over twenty years of experience in the industry, the company manages an extensive portfolio that includes a variety of housing and apartment developments. CSM Property Management aims to provide tailored services to meet the specific needs of property owners and tenants, ensuring efficient management and maintenance of properties. The company's offerings include bespoke block management services, financial management such as budget and service charge administration, and comprehensive maintenance and repairs. CSM Property Management is committed to delivering high standards of service while minimizing costs for property owners, making it a trusted choice for individuals and organizations seeking professional property management solutions in Northern Ireland.
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