Non sanno fare il loro lavoro
Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima

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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima
I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for pickup. Everyday they had different excuses. After 1.5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know that he has delivered in wrong address When I asked the reason they said I may have asked to delivery in wrong address. Really unprofessional. I don't have option to give 0 rating otherwise I could have given
Horrible experience They have sent my parcel to someone and tried delivering someone else’s parcel to me. This error might happen but how thru dealt with this is pathetic. Not going to use their services ever again.
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This company is a scam - do not order from them - it is fake and they never deliver their food but take your money - do not use them and they don’t help you at all - spent 109.00 and never received my food
On Nantucket Island, the delivery wait time and level of service is abysmal. Averages 2 hours when original estimates are 45-60 minutes. And more than once, the app says the order is completed (delivered) when it was not.
TERRIBLE COMPANY! DO NOT USE! THEY SCAM YOU AND THE RESTAURANT AND DON'T ACTUALLY SEND DELIVERY DRIVERS. THEY TOLD THE RESTAURANT THEY WERE SUPPOSED TO PROVIDE A DELIVERY DRIVER AND BLAMED THEM FOR NOT DELIVERYING MY FOOD! Meanwhile the restaurant had to send one of their bussers to walk all the way to my apartment when that is not his job, just to bring my 2+hrs old dinner. Delivery.com continued to blame the restaurant and only ever offered me a future credit to use their service again, which I will never do. Before I knew they were falsely accusing the restaurant and I asked for a discount due to the late arrival, they only did so if coming out off the RESTAURANT's income, not their own. They are literally out to scam you and scam the restaurants. DO NOT USE THEM EVER!!!
Delivery.com works, until it doesn't. They will eventually randomly reject an order. You will receive an email claiming its fraud, and freeze your account. They additionally blame the credit card, saying it was declined. (the credit card denies this, saying they approved the charge) After multiple emails/calls they will unfreeze your account. Then, when you place a new order, using a different credit card, they will reject the order and freeze your account again. No one is available to speak to that is involved with the random "fraud detected" process.
Half my order was missing and I wasn’t given the option to receive a complete order. Sheesh I mean I understand mistakes happen…. Refund took a bit but good they offered it. Not sure if the delivery service or the restaurants fault. Most likely will not be ordering from this service again. Much better pizza and wings available for the price. Costco has better pizza. Would be 0 stars if I could.
Don’t order anything from AliExpress private sellers , they are scammers , and doesn’t want to communicate 💔bad experience
I recommend going with GrubHub or UberEats. I’ve had a terrible experience with delivery.com! they do not take responsibility when mistakes are made, and I do not appreciate it at all. My order was completely messed up—first it was “delivered” so i walked around outside trying to see where it might be since it wasn’t where it was suppose to—only to find out my food is at the restaurant still! now it’s been almost 2 hours and i still don’t have my food or any word on when it will arrive! Customer support won’t refund me for how late it is—only if there’s an issue with the food. that’s unbelievable!
Ordered a scheduled food delivery for 7:45 am that did not arrive. Called delivery.com’s customer service line at 10:25 am. Was advised they would reach out to the restaurant to verify whether or not the order was picked up by the delivery driver and that they would call me back within a half an hour. Never received a call back. Called customer service the following day and was told I had called too late from the time of scheduled delivery for them to do anything.
This order was placed at 1:59pm and was not delivered until 3:58pm. That's a two hour wait. As time started to progress, I began to get concerned because I hadn't received the text notification that my order was being processed or anything so I called the customer service number. Upon getting customer service agent Matthew on the phone, he advised me that there was a problem with the original driver designated to pick up and deliver our order and that another one was being selected. It was at that point I asked Matthew if I would be delivered the food that had been prepared an hour ago or if the restaurant would make us fresh food. At that point Matthew assured me that if food had sat for an hour or moe the driver would insist the restaurant put together a fresh order. As I stated earlier, it took two hours for the food get here. Upon arrival, it was cold, nasty, and unappealing to the eye. As a matter of fact, it had sat out so long that the fat on the meat had completely re- coagulated .I would have walked out of ANY restaurant I had to wait more then 45mins to be served. I would NEVER pay for the meal I was delivered. It was a slap in the face and downright insulting that Mason Dixon and Delivery.com thought my husband and I were such low life's that we would accept that food and eat it, even if it had been free. I'd like a full refund.
Used to be a good service but now it's horrendous. Account will get auto blocked due to "fraud detection", you'll get it unblocked a few times because they realize they are wrong but it's incredibly annoying cos it takes them days to do it so you don't get to make the order when you wanted it. Eventually, they just say they are gonna keep your account locked and they'll keep all the thousands of points you have built up over years i.e. basically steal.
Advertised “No service fee” on Google and yet charged me a service charge after purchase. I called immediately and they essentially said - too bad. We have a service charge. Isn’t there a law for this? I have pics.
The delivery estimate was for 20-30 minutes and the order took 2 hours to arrive. Delivery.com offered nothing in compensation and no excuse. Terrible company.
The driver took my order to the wrong house. I called and the person I spoke to was rude . The house they claim it was delivered to no one was home. They claim they left it and had me walk over there, and the order was not there. They refused to refund my money . Would never use this company again. Can't trust them . No telling what they do to your food.
Worst service, they are taking each delivery 9 to 10 days
I am waiting on an delivery from fedex my delivered was spouse to be here at 9:45 -1300 and it is not here now it say it will not be here until 20:00 I give them a 1 bad service I had to stay here all day waiting for a delivery hopefully I will get it today
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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