Fantastic service
Fantastic, there was a delay receiving my goods totally out of everyone's control and they kept us informed throughout. Ordering again soon

DY Pro Audio is a leading online retailer based in Kent, specializing in professional DJ equipment, PA systems, and musical instruments. The company offers a wide range of products including speakers, mixing desks, lighting solutions, and essential accessories such as cables and microphones. With a strong focus on quality and customer satisfaction, DY Pro Audio provides free delivery on all UK orders and offers a price match guarantee for competitive pricing. The target market for DY Pro Audio includes DJs, musicians, and event organizers seeking reliable and high-performance audio equipment. The company caters to both amateur and professional users, ensuring that customers have access to the tools they need to create exceptional sound experiences. With a commitment to fast processing times and a user-friendly online shopping experience, DY Pro Audio aims to be the go-to destination for all DJ and audio equipment needs in the UK.
DY Pro Audio receives high praise for its excellent customer service and fast delivery, with many reviewers highlighting the company's transparency and competitive pricing. Customers appreciate the quality of the products and the efficient handling of issues, such as missing items or damaged packages, with quick resolutions reported.
However, some consumers express frustration regarding delivery times and stock availability, noting instances where items were advertised as in stock but took longer to arrive than expected. A few negative experiences involve product quality, particularly with speakers that malfunctioned shortly after purchase. Overall, while there are some complaints about delivery and stock issues, the majority of feedback reflects a positive shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 100 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Oct 23 | 5.0 | 1 |
| Nov 23 | 5.0 | 2 |
| Dec 23 | 4.0 | 3 |
| Jan 24 | 5.0 | 1 |
| Feb 24 | 5.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Ordered 2 things, came in great condition and well packaged, customer support was very transparent and all round good...”
“Delivery time was delayed, I understand the website explains if the item in not listed as in stock there could be del...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: DY Pro Audio | Kent’s Online DJ Equipment Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
100 reviews of DY Pro Audio | Kent’s Online DJ Equipment Shop. Filter by what matters to you.
Over a year ago
Fantastic, there was a delay receiving my goods totally out of everyone's control and they kept us informed throughout. Ordering again soon
Over a year ago
Great customer service on phone. Speedy posting. Quick refund turnaround.
Over a year ago
Good price, quick dispatch and receipt - great service all round! Highly Recommended. Thank You
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Fantastic, there was a delay receiving my goods totally out of everyone's control and they kept us informed throughout. Ordering again soon
Great customer service on phone. Speedy posting. Quick refund turnaround.
Good price, quick dispatch and receipt - great service all round! Highly Recommended. Thank You
Through no fault of their own the equipment I ordered took along time to be delivered as it got stuck in the Covid backlog of shipping containers. But in DYProAudio's favour they did their best to keep me informed of progress and they did send it to me as soon as they received it. Once it finally arrived I was pleased with the item I ordered.
Easy to order, prompt delivery. No complaints here. Would defuse again. Great service.
Helpful on the phone, Quick delivery, product as expected.
Was quick only thing that bothered me was packaging
Sold me an unsuitable item, but accepted return without question and paid return postage
Excellent service had a problem with o e of my lights 1 phone call and all sorted for replacement top notch guys thanks
not a lot simple order knock at door and party time
Excellent fast and reliable service.
Very quick dispatch arrived as advertised great product
Great product, a little delayed coming into them, but they kept me well informed.
speedy delivery very pleased woth speaker excellent price
Fantastic company. I ordered an item on eBay and telephoned one of the team to get it next day delivery. Dan is a star cheers. The item was QTX 180 with UV light absolutely amazing possibly the best mobile stage lighting I have ever seen on the market.
My order was processed quickly and the delivery time was fine and as promised
Fantastic Company, Ordered on 30th December, Arrived in time for my new years party! Highly Recommend
DY Pro Audio is a leading online retailer based in Kent, specializing in professional DJ equipment, PA systems, and musical instruments. The company offers a wide range of products including speakers, mixing desks, lighting solutions, and essential accessories such as cables and microphones. With a strong focus on quality and customer satisfaction, DY Pro Audio provides free delivery on all UK orders and offers a price match guarantee for competitive pricing. The target market for DY Pro Audio includes DJs, musicians, and event organizers seeking reliable and high-performance audio equipment. The company caters to both amateur and professional users, ensuring that customers have access to the tools they need to create exceptional sound experiences. With a commitment to fast processing times and a user-friendly online shopping experience, DY Pro Audio aims to be the go-to destination for all DJ and audio equipment needs in the UK.
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