My first time using easy jet
My first time using easy jet. Very easy to find schedules, make a reservation, and choose my "add-ons". Hopefully the flight will be as pleasurable!

eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
My first time using easy jet. Very easy to find schedules, make a reservation, and choose my "add-ons". Hopefully the flight will be as pleasurable!
The first and the best I love it 😻
Älkää käyttäkö Lennon päivän muuttaminen on hemmetin kallista mitä ei kannata tehdä. Myöskään rahoja ei saa takaisin vaikka ottaisi tämän peruutusturvan. Suoraan lentoyhtiöltä saa liput paljon halvemmalla. Älkää käyttäkö. Eivät jousta yhtään.
En réponse à Esky plus joignable sur Truspilot que sur son propre site Et pour clore définitivement la discussion . Vous voulez améliorer vos niveaux de service dites vous... Depuis le temps que les clients d' ESKY à 50 % se plaignent de vos pratiques vous auriez fait le nécessaire pour à l'évidence modifier l'ensemble de votre fonctionnement qui semble vous convenir actuellement . Je doute du formulaire de contact qui à part une issue défavorable me fera perdre mon temps et le votre .
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
Il mio volo non esiste ho pagato due biglietti per il compleanno del mio fidanzato e gli ho presi per barcellona dal 8 maggio al 11 maggio n prenotazione 3340829816 non esiste non mi apre nessuna pagina perfavore mi hanno solo mandato una mail senza ricevere veri biglietti ne ho K93BDCM ! è una truffa??!! numero di volo: K93BDCM non esiste
RUN AWAY FROM THIS GROUP! Worst experience with eSky. They promised to email me within 48 hours regarding a cancellation refund and have heard nothing in 7 days. We now have lawyers involved because we purchased insurance and are reading that refunds may take 3-6 months. Yes, Margaret I have sent my booking number several times and have heard from no one!!!
They are ridiculous - I got charged for a service that they didn't even follow through. Do not trust them, they are liars. And to cut to the chase, you charged me for something that you told me last minute ( online check-in) is not possible. ___ Αγαπητέ επιβάτη, παρακαλούμε να λάβετε υπόψη ότι ο διαδικτυακός έλεγχος εισιτηρίων για την πτήση Turkish Airlines από Thessaloniki προς Rovaniemi στις 01.03.2025 δεν είναι διαθέσιμος. Ο διαδικτυακός έλεγχος εισιτηρίων πραγματοποιείται δωρεάν στο αεροδρόμιο στο γκισέ check-in Turkish Airlines. Για να γίνει αυτό, πρέπει να φτάσετε στο αεροδρόμιο τουλάχιστον 2 ώρες πριν από την προγραμματισμένη αναχώρησή σας Με εκτίμηση, Piotr Εξυπηρέτηση πελατών eSky ----- Η υπηρεσία είναι μη επιστρέψιμη, μπορείτε να προωθήσετε το αίτημα σας προς το τμήμα παραπόνων της εταιρείας μας, μέσω της φόρμας επικοινωνίας από την ιστοσελίδα μας για να εξετάσουν το αίτημα σας και να σας ενημερώσουν. 11:15 AM Filomila · 11:15 AM Date of experience: February 28, 2025
Flight cancelled by carrier Wizz air and Wizz refunded eSky back in January 2025 but eSky are denying any refund....kept my money ! On top of that you pay a non refundable £60 commission for what??? You get no service but scammed. Under section 75 Credit card companies can recover this due to no service received.
Just thieves, nothing else.
waardeloos je wilt iets boeken en je gaat meteen een abonnement met hun aan .... gewoon een lokkertje niet intrappen
Waardeloos boekingskantoor. Er is iets mis met de vluchturen die ze ons zeggen en wat de feitelijke vluchturen zijn. Graag wil ik hier iemand over contacteren via telefoon of mail. Maar dit is precies niet mogelijk, want ik vind nergens contactgegevens
The worst agent I ever dealt with!!! Took advantage of an elderly woman and charged unbelievable sums for no need.
The site is very easy to use. I still have a few questions but they provided a number to call and I fully I expect all will work out well!
Yep. Just like others got caught in their deception by having Google to put them at the top of searches for various airlines. They should be fined and website brought down as at no time do they state they are not the actual airlines you want to book with! I'm sure they will have some comment that downplays their responsibility to disclose this and hide behind a cleverly written reply that discards their conduct.
Het meest waardeloze boekingskantoor ooit 1 of andere incompetente medewerker maakt een boekingsfout en geeft ons daar zelf de schuld van…ze noteren de verkeerde datum en niet toegeven… het is altijd:,We come back to you. Ze wimpelen af. Laat ons 2x betalen voor hetzelfde ticket. En absoluut niet zeggen: Sorry onze fout… we zetten het om en no charge. Vuile oplichters en dieven. Nooit zoiets schofterigs meegemaakt. Ze mogen van mij een vlucht voor hunzelf boeken:,To Hell. In de paar reviews die wat minder ongeruster klinken word je nog door ze bedankt ook, maar als het slecht is? Dan hoor je ze niet, inderdaad altijd de policy van de vliegmaatschappij de schuld geven.Kosteloos ons ticket door grove nalatigheid van eSky word niet rechtgezet. Het is daar één groot incompetent nest. 4 tickets dubbel betalen. Schandalige mislukkelingen daar. Bedankt tante magda en joggie joey met het te schijterig zijn je bekend te maken. Dit word absoluut vervolgt. Dit laat ik niet op mij zitten. Hufterige behandeling en dan de chat verbreken. Mag je weer met die waardeloze chatbot aan de gang. Zeer Slecht en totaal geen ster wat mij betreft. Totaal Wegwezen met eSky
Would be zero stars if the survey allowed it. Complete scam- thought I was on the airline website but was too tired and hurried to notice I had clicked on esky’s promoted ad. Charged £70 fee on a £150 airfare. Their business model is to catch people off guard and fleece them.
Clear results.
Totally overcharged Like another review I thought I was booking on the Logan air airline site as that is what I searched, this came up first and charged me £77 for a £42 seat, Like previous reviews let my guard down !!! Raging
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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