eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals.
The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
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However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
1,004 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.9
1,004
100%
● Low
2.9 / 5 overall
=
1,004 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3
12-month avg
2.6
All-time
2.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.6
39
Sep 24
2.9
36
Oct 24
3.0
38
Nov 24
3.1
17
Dec 24
2.8
26
Jan 25
2.7
23
Feb 25
2.3
20
Mar 25
2.9
23
Apr 25
1.8
25
May 25
2.3
31
Jun 25
2.1
26
Jul 25
2.6
21
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 216 positive reviews
Easy to use23%
49 mentions
Fast & efficient18%
39 mentions
Customer service16%
34 mentions
Prices & value9%
20 mentions
“Very easy to use and only essential questions are asked”
On “Easy to use” · Jul 26, 2025
Top complaintsof 270 negative reviews
Refund26%
69 mentions
Customer service25%
68 mentions
Cancellation23%
61 mentions
Payment issues23%
61 mentions
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
On “Refund” · Jul 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Would NOT recommend… Worst travel experience of my life.
ESky was unable to make a simple correction to a ticket so that neither half of the round trip ticket could be used.
They cancelled the second half of the ticket in order to make the correction, but they were unable to do this and other travel arrangements were necessary to make each half of the trip.
Afterwards they failed to refund the cost.
They asked for an additional $33 to “cancel the ticket”, which had already been cancelled, and offered to refund $88 of a $1022 ticket after the additional $33 was paid.
I will never do business with eSky again.
Ik heb een reis geboekt bij Thomas cook welke is overgenomen door E-sky. Zij geven aan te stoppen met thomas cook en dat de contracten worden omzet naar E-sky. Mijn thomas cook account werkt niet meer en kan het resteren bedrag niet meer betalen. Via E-mail met de klanten service van thomas cook is het zeer onduidelijk hoe het nu verder gaat. Ik krijg alleen maar een betaal link.
E-sky geef de mensen meer duidelijkheid hoe jullie de vakantie verder gaan regelen en maak het oude of een nieuwe account in orde zodat de mensen weten waar ze aan toe zijn.
Ik hoop dat ik na mijn vakantie een goede review kan schrijven.
De overgaan van thomas cock naar E-sky verliep niet helemaal vlekkeloos (wijziging Hotel en foute transfer), maar na een aantal e-mails en met de hulp van Marta is alles in orde gekomen en hebben wij een goed verzorgde vakantie gehad.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great platform for booking air tickets! Easy to navigate, plenty of options, and a smooth reservation process. Highly user-friendly—definitely recommend!
Könnte ich Null oder Minus Sterne vergeben, würde ich das tun um anderen Kunden zu schützen. Der Preis, der angezeigt wurde, war auf meiner Rechung, dann fast doppelt so hoch. Das ist Betrug!! Der Kundendienst (nur online) - möchte nicht weiter helfen. Ich wünschte solche Betrüger würden vom Netz genommen werden. Statt 110 Euro habe ich für meinen Flug nun 170 bezahlt. NIE NIE WIEDER!!
Extremely upset ! Booked a return flight for a birthday suprise, only staying 2 nights, booked on Sunday 3 days later the airline Wizz air changed the arrival airport & time making the journey impossible. I was given the opportunity to cancel which I did but I will only get the actual Wizz air money Esky will keep their share & I have lost the insurance as no offer has been had to refund that, so I lose out, I do not think this is fair.
Thank you for your reply Margaret but I have had nothing from eSky despite 3 phone calls so I would hardly say your company was looking after me ! I also purchased insurance which I have now lost ! No mention of a refund, I would not use or recommend eSky again .
I made an error booking a flight earlier today. As per Dutch law, a consumer is entitled to cancel any travel reservation within 24 hours after booking - and is then entitled to a full refund. Customer service is claiming that is not relevant, and they are bound to the airline policy and ticket conditions (I booked a non-refundable). I believe this is unlawful.
Aanvulling na reactie van eSky: Dit geeft weer wat de wet zegt over consumenten bescherming. eSky verschuilt zich achter de vliegmaatschappij, maar m.i. is dat hier niet aan de orde. Een reisagent moet binnen 24 uur een reservering kosteloos annuleren - ook voor een non-refundable ticket:
Kan ik een geboekte reis binnen 24 uur annuleren?
Als reiziger heb je het recht om binnen 24 uur na de totstandkoming van de reisovereenkomst deze zonder opgave van redenen kosteloos te annuleren, tenzij de organisator dit recht in de aanbieding en de bevestiging heeft uitgesloten door het gebruik van de term: definitieve boeking.
Scandalosi!
Purtroppo nonostante io prenda voli e viaggi indipendenti da quando ho 14 anni mi sono fatta letteralmente “fregare” !
Il sito della compagnia aerea che stavo guardando per prenotare un volo mi ha mandato su questa pagina web.. dove ho acquistato un volo di 19 euro a 41 euro!!!!! Più del doppio e senza nessun plus aggiuntivo!!!!!!
Extremely Disappointed – Hidden Luggage Costs Are Ridiculous
I recently booked a flight through Esky, and I am beyond frustrated. Nowhere in the booking process did it mention that basic luggage from US to Cro would cost a whopping $444! This is honestly outrageous. It’s literally half the price of the ticket itself, which feels like a total scam. I understand there are luggage fees, but this is just excessive and should have been disclosed upfront. If I had known about this insane charge, I would have looked for other options. Extremely disappointed and would not recommend this platform to anyone. Feels like a complete rip-off!
Horrible Experience with eSky Travel – Avoid at All Costs
If we could give zero or even negative stars, we would. Our experience with eSky Travel was nothing short of a nightmare and almost ruined our honeymoon.
We booked a round-trip flight from Recife to Fernando de Noronha with eSky back in April 2024. The flights were scheduled for early January 2025. Everything seemed fine until a week before departure, when the pousada (hotel) in Fernando de Noronha asked for our flight details for airport pickup. That’s when the nightmare began.
The pousada informed us that the airline we were booked with hadn’t operated flights to the island in a long time. Alarmed, we immediately contacted eSky to clarify. Their response? The same copy-paste reply every time: “Check your booking on the airline’s website”. And indeed, the airline website still showed our reservation as “confirmed”, which only added to the confusion. However, the lack of available information online about this flight made us suspicious.
Despite our repeated attempts to flag this issue with eSky, their agents failed to take our concerns seriously. Every time, we were met with the same robotic response. It felt like no one at eSky actually cared to investigate or resolve the issue. Instead, they relied on a faulty booking status and brushed us off repeatedly.
Finally, when we arrived at the airport, it was confirmed that the flights had been canceled back in May 2024! The airline claimed they had informed eSky of the cancellation months earlier, yet eSky did nothing to notify us. Their lack of professionalism and communication was shocking.
As a result, we were forced to rebook new last-minute flights to Fernando de Noronha and back to Europe, incurring costs of more than EUR 5'000. This included new flights, an extra night in Recife, additional accommodations on the island, food, and other expenses due to the limited availability of return flights.
After 10 days of frustrating back-and-forth communication – during which it always took at least 24 hours for the agent to reply (and even then, it was usually a standard, unhelpful response claiming they were "looking into it" without actually doing anything) – eSky finally confirmed a partial refund for the original flights only. To make matters worse, their so-called 24-hour phone line was mostly unreachable, leaving us with no real way to escalate the issue. In the end, they refunded only about 90% of what we paid for the original flights. Their excuse? Some of the fees, such as service charges or additional services, were "non-refundable".
This is absolutely ridiculous. Given their gross negligence, repeated failures to address the situation, and their complete lack of transparency, withholding any portion of the refund is unacceptable and insulting.
eSky’s complete incompetence caused us immense stress, ruined part of our honeymoon, and left us with a MASSIVE financial burden. Their refusal to take responsibility or provide proper support is appalling.
Save yourself the trouble, money, and frustration – DO NOT BOOK with eSky. They are unreliable, unprofessional, and their customer service is nothing short of a disgrace.
Mijn vlucht van Lille naar Senegal en terug is geannuleerd. Zowel op 28 december als de vervangende vlucht van 29 december. Ik ben dus niet naar Senegal geweest.
Ik had dit ticket inclusief bagage bij esky geboekt. Ik heb hiervoor 1367 euro betaald (ticket bagage en verzekering)
Esky heeft aan Transavia 1088 euro betaald voor ticket en bagage. Nu is mijn vlucht door Transavia geannuleerd en heeft Transavia 1088 terug gestort naar esky. En esky heeft 1088 overgemaakt aan mij. Ik heb esky al
Diverse malen gebeld en gemaild dat ik het hele bedrag van 1367 euro terug wil hebben. Ze geven daar een verklaring voor. Ik moet nog 279 euro van esky terug krijgen. Het is belachelijk dat als een vlucht niet doorgaat je het hele bedrag niet terug krijgt. Ik moet van esky nog 279 euro ontvangen. Dan heb ik precies het bedrag terug gekregen wat ik aan esky betaald heb.
Payment done for my travel, my travel got cancelled due to lack og payment. Card is withdrawn.
After i asked them to confirm it got cancelled i ordered through another place. Then they afterwards booked with another booking Number not requested by me. But with my cardinfo. Now i have double tickets and the will not listen and cancel it.
Poor Service from Esky
I am deaf and traveled alone. I paid 600 NOK to my doctor for a medical certificate confirming my disability, so that Esky could arrange assistance for me. However, when my flight was delayed by two hours, and I arrived in London from Oslo, my connecting flight to China was cancelled due to the delay.
The assistance I received was unprofessional – the staff were laughing and I was left alone at the hotel. I had to pay for a new flight to China and Osaka on my own. Despite the inconvenience and additional costs, Esky refused to refund me.
This was very disappointing, and I feel the service provided was extremely poor. I expected better support, especially given my situation as a person with a disability.
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals.
The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
