Fabletics UK reviews & trust report

Jamie

1 review

Jun 28, 2025

The website is really flaky

The website is really really flaky on mobile I’m using an iPhone and safari and my experience placing an order wasn’t great. - Randomly the page would reload - After adding items to cart I then got an error telling me that ‘a problem occurred’ and I was returned to the Home Screen with an empty shopping basket - After logging in with PayPal and choosing my (valid) address, the site wouldn’t let me place an order until I re rendered an address using the sites address function. When I did this it didn’t show my surname and is t said NULL as my surname I’ve been in software testing for 25 years so if you need some help with this please let me know EDIT after response To suggest that you recommend using desktop and Chrome is extremely naive and will cut your audience significantly. Not a great business move. Most people shop from their phone nowadays (I can point you to the source for this if you like) Secondly - where exactly do you make this recommendation about using desktop and chrome? I don’t see it anywhere on your website. Using analytics you can find what technology is being used to place orders, you should be using this data to test your site effectively. I just had a look at a product earlier and the size guide didn’t load. Think about how many people are not continuing with their order because the site doesn’t perform well. I hope this was useful for you guys. Whoever is testing / developing your site needs to be finding these things