Faraday Property Management and Building Surveying is a professional service provider specializing in comprehensive property management, building surveying, and accounting solutions. Based in Central London, the company caters primarily to prestigious residential apartment blocks and new build developments throughout the capital. Faraday is recognized for its commitment to quality-driven, client-focused services, ensuring that property owners and tenants receive exceptional care and management. The company offers a complete package of services, making it one of the few agents in the market to do so. With a team of experienced professionals, Faraday provides tailored management and advisory services for a diverse range of properties, regardless of their size or complexity. Through transparent communication and a personal approach, Faraday aims to build strong relationships with its clients, ensuring their properties are well-maintained and managed effectively.
Faraday Property Management and Building Surveying receives mixed feedback from customers. Many reviewers praise the efficiency and responsiveness of staff members like Samantha and Steven, highlighting their prompt attention to requests and high-quality service.
Positive experiences often mention trust and professionalism, particularly in the Building Surveying department, where Stewart Hawkins is noted for his diligence. However, a significant portion of reviews expresses dissatisfaction, with customers labeling the company as unprofessional and unresponsive. Complaints include a lack of transparency, failure to deliver on promises, and issues with property management, leading some to recommend avoiding the company altogether. Overall, while there are commendable aspects, the negative experiences weigh heavily on the sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“The ongoing experience has been and is that we are in trustworthy, knowledgeable and efficient hands”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | — | 13 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Faraday Property Management and Building Surveying is #3 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 3.7).
13 reviews of Faraday Property Management and Building Surveying. Filter by what matters to you.
Over a year ago
Avoid this property management company like the plague. They are unprofessional and have little respect for the property owners and the occupying tenants. They do not want to be accountable for their... See more
Over a year ago
Harpreet responded quickly to my request. Contractor attended at the time that had been arranged and completed the work to a high standard. Extremely pleased.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 38% are 1–2★.
The ongoing experience has been and is that we are in trustworthy, knowledgeable and efficient hands.. that if Stewart Hawkins is at the helm and Claire Newbrook is on the ground then all will be resolved in the best possible way. I just personally had a 2 hour zoom discussion with Claire on a Friday evening … who does that!?!?
Avoid this property management company like the plague. They are unprofessional and have little respect for the property owners and the occupying tenants. They do not want to be accountable for their actions and refuse to accept any form of criticism. This is a problem at all levels of the company not just at the lower levels. Managing agents in general do not tend to have a good reputation and this one certainly doesn't buck that trend. Avoid.
Harpreet responded quickly to my request. Contractor attended at the time that had been arranged and completed the work to a high standard. Extremely pleased.
Prompt and efficient attention
Steven Du has responded promptly, courteously and efficiently on two recent issues which I needed to contact him about. He kept me informed and also followed up on whether I was satisfied with the outcome.
Answer: YES. They endlessly promise to do things and then don’t. They’re too stupid to realise that, in promising to do things and then not delivering, they are LYING. Saying you will provide a service and then not providing it is THEFT. Avoid like the plague if you want to retain your sanity.
Extraordinarily diligent and professional service over many years from Stewart Hawkins in the Building Surveying department.
Faraday used to be great till recently, now they are hopeless.
Property agent is unavailable most of the time. Took 1 month to issue a new parking permit. (I got fined for £60 because of it) Illegal Airbnb has been running in the building for months but property agent hasn't visited that flat yet. Do not recommend.
In the process of selling our property, I consulted Samantha on various issues. When the estate agent received offers, Samantha provided the management packs & helped my solicitor answer all the questions the buyers raised. She always responds swiftly with precision, detailed knowledge and professionalism and is extremely helpful in all situations; thank you Samantha.
Samantha Fletcher at Faraday is the best ever , She provides us with a brilliant and very professional service.
Faraday Property Management and Building Surveying is a professional service provider specializing in comprehensive property management, building surveying, and accounting solutions. Based in Central London, the company caters primarily to prestigious residential apartment blocks and new build developments throughout the capital. Faraday is recognized for its commitment to quality-driven, client-focused services, ensuring that property owners and tenants receive exceptional care and management. The company offers a complete package of services, making it one of the few agents in the market to do so. With a team of experienced professionals, Faraday provides tailored management and advisory services for a diverse range of properties, regardless of their size or complexity. Through transparent communication and a personal approach, Faraday aims to build strong relationships with its clients, ensuring their properties are well-maintained and managed effectively.
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