Value for money & service is excellent
Value for money & service is excellent

First Class Watches is an authorized UK retailer specializing in a wide selection of watches and jewellery from over 150 renowned brands. The company offers an extensive inventory of more than 10,000 watches, catering to diverse customer preferences and styles. With a focus on quality and craftsmanship, First Class Watches provides customers with access to both luxury and everyday timepieces, ensuring that they can find the perfect accessory for any occasion. In addition to a robust online shopping platform, First Class Watches emphasizes customer service, offering five-star rated support and free delivery within the UK. The company also features flexible purchasing options, including 0% finance plans and a 'make us an offer' service, designed to enhance the shopping experience for their clientele. With a commitment to customer satisfaction, First Class Watches aims to be a trusted source for watch enthusiasts and casual buyers alike.
First Class Watches receives overwhelmingly positive feedback, with many reviewers praising the excellent customer service and fast delivery. Customers frequently highlight the quick shipping, often receiving their orders the next day, and appreciate the well-packaged items.
The quality of the watches is also commended, with several consumers expressing satisfaction with their purchases and noting competitive pricing. However, a few reviews mention issues with items not matching photos or delays in receiving specific products. Despite these minor complaints, the overall sentiment remains highly favorable, with a significant majority of customers recommending the company for its reliable service and great selection. Overall, First Class Watches is viewed as a top choice for watch shopping.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 89 |
| Jul 25 | 4.7 | 11 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Very good communication, good prices, fast shipping even on Sunday”
“No refund or replacement item given”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 160 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: First Class Watches is #2 of 5 on overall rating in this group.
160 reviews of First Class Watches. Filter by what matters to you.
Over a year ago
Value for money & service is excellent
Over a year ago
I loved the look of the necklace online but didn’t realise just how dainty it was until it arrived. Sadly I returned it.
Over a year ago
Watch arrived quickly and was very well packaged and protected.
Over a year ago
Would highly recommend. Competitive pricing, quick delivery, good notifications. Very pleased with my automatic watch. Would definitely shop here again.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Value for money & service is excellent
I loved the look of the necklace online but didn’t realise just how dainty it was until it arrived. Sadly I returned it.
Watch arrived quickly and was very well packaged and protected.
Would highly recommend. Competitive pricing, quick delivery, good notifications. Very pleased with my automatic watch. Would definitely shop here again.
Excellent first class service and delivery times very fast...great watch great service all in all wonderful experiences
First class watches are exactly as it says 'on the tin'....First Class👍 I've purchased many Seikos from them over the years. Pretty much the only online seller that I use. The free watch bracelet adjustment/sizing is a nice extra. Also next day delivery if you purchase before a certain time. You can't knock that. Simply 'first class'👍
Dispatch was prompt and on time. The watch was exactly as described.
Great service as always I wanted a watch with a step-tracker and found a GShock that fitted the brief, a GBD800 in khaki green. I only mark down one star as there was an issue with the location that I arranged for it to be sent, not really the fault of FCW.
Fantastic service, ordered on Sunday and received the watch on Tuesday. Great deal on a Hamilton watch and fiance is so pleased.
Fantastic company to deal with!! I have purchased several watches from First Class Watches now, varying from Sinn, Damasko and Squale over the last couple of years. The service that I have received has been fantastic every time. Delivery is always on time and preorder dates are accurate. Emails are dealt with quickly and there is always clear communication. My latest purchase has been a Damasko DK37. Rowland has been really helpful and has kept me informed throughout the order process and questions have been answered promptly. I have visited the store in Kenilworth twice and the team are always helpful and friendly to assist. So pleased to see that you stock and source such quality timepieces. I have given up using larger watch companies who never have stock, preorder dates are never accurate and customer service is none existent. Thank you for the service that you have provided me with over the years and I can’t recommend you highly enough to others. It’s so nice to see a UK independent watch company thrive and be the main distributor for more niche brands. All the best to the team and look forward to my next purchase from you again very soon!!
The watch was as described. There was good communication from the seller and it arrived super quick, therefore, I have no complaints and would highly recommend.
Excellent service, i get that watch on time
Excellent service, ordered by phone on Saturday, watch was delivered on Monday, so quick and easy. Bracelet was adjusted for free and delivery was free
As stated. Original garmin lilly watch strap. Delivered when stated.
Excellent service.
Took almost 2 months to have the item delivered, had to chase multiple times. When the package was finally delivered the watch wasn't in there. I emailed immediately with a photo. They responded with please send photo (no specific details of the photo they wanted). When i responded with the photo I didn't hear back. When I followed up they said that it wasn't the photo they wanted and it was too pate to deal with it anyway. No refund or replacement item given.
Good price but not amazing quality but good enough
First Class Watches is an authorized UK retailer specializing in a wide selection of watches and jewellery from over 150 renowned brands. The company offers an extensive inventory of more than 10,000 watches, catering to diverse customer preferences and styles. With a focus on quality and craftsmanship, First Class Watches provides customers with access to both luxury and everyday timepieces, ensuring that they can find the perfect accessory for any occasion. In addition to a robust online shopping platform, First Class Watches emphasizes customer service, offering five-star rated support and free delivery within the UK. The company also features flexible purchasing options, including 0% finance plans and a 'make us an offer' service, designed to enhance the shopping experience for their clientele. With a commitment to customer satisfaction, First Class Watches aims to be a trusted source for watch enthusiasts and casual buyers alike.
This profile hasn't been claimed by the business owner.