FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way of going through their site cramming their product subscription down your throat to get your refund back, we will see if I even get the refund back…
I didn't know about any subscription on this but today after having the device for 3 days I get a bill for 99.99 for a subscription.
They sell a product to help you avoid being scammed, and then scam you themselves by signing you up for a long subscription and making it very difficult to cancel it. Very disappointed.
I bought FIXD thinking it was a one time buy. Only to find out the ridiculous monthly subscription fee. Now trying to get a refund because of shady business practices.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Becareful people this is a scam, they want to drain my bank account but i close it. I brought a Fixd little white box for $29... After i received my item.I received 20 email. after that they started takeing $109 from my Paypal account, even paypal can not returned my money.......
They charge you an annual fee without informing you. They have been reported to the proper authorities for this scam. DON'T BUY FIXD
When I first got this last year, they were charging me a monthly fee. I was unaware they were going to do that. Just got charged the annual fee, also unauthorized. These people messing with my finances.
Ladri! Oltre al dispositivo bisogna fare un’abbonamento per l’app! Nella pubblicità mica te lo dicono!
This is just a money grab had 2 faults on my dash in front of my eyes this product said no faults found complete rubbish
They charged me $105 without my authorization. After being left on hold for over an hour and arguing with them for another hour. They finally agreed to cancel the unauthorized subscription and return my money 2 weeks later. Here we are a year later (06/20/25), and I am back on the phone on hold for over an hour trying to get my refund again because they got it out of Paypal.
your a scam i bought a fixd item and was charged for a service i didn't get and i have paid 122.99 dollar i no idea what it for
It’s a scam. They sell you a cheap computer and slam you with renewals on a useless premium service set up to auto renew. If you complain and try to get a refund they have an FU attitude.
BE AWARE OF THEY DON'T HONOR THEIR OFFER. First of all, their premium subscription does not worth the money. If you run into any engine code issue in your car you can easily search online and it's free. Their offer was $50 for a year I wanted to try it. Main problem starts with this app/company, when you try to cancel your subscription. They offer %50 discount for premium subscription renewal but at the end they don't apply it. By the time you noticed you're charged full amount of renewal fee, it's being too late. They don't honor their offer and they keep full renewal fee. While some users might find this code reader beneficial, it doesn't quite live up to the promises made in its advertisements.
My husband purchased FIXD in April 2024 and was not advised of the yearly automatic premium.I contacted FIXD to cancel the yearly subscription online when he got his billing statement. I had to go thru a complicated process in order to cancel. He contacted them for a refund for the remaining months($82.50) and they advised a refund is only due the first year. What a way to con customers out of money.BAD BUSINESS!! I will be contacting the BBB regarding this unfair practice.
Made an unauthorised charge from my bank account for their optional premium subscription which I definitely declined, I immediately tried to cancel the complete purchase, they just kept telling me I had to cancel the subscription that I did not order on their website, the cancellation link just kept sending me back to the same page trying to convince me the benefits of their premium subscription service, the following day they still sent my order even though I requested it cancelled, I called my bank and cancelled my card to stop them from taking $180 AU from my account. They are SCAMMERS!
Purchased the device using my credit card, device arrives, keen to scan and it tells me my 2018 Subaru Outback 2.5 petrol that is naturally aspirated has a turbo charger fault??? I went to support and asked why it is saying there is a fault with my turbocharger on a NON turbo car. AI support says I need to ask a mechanic in the "premium" section. I asked for a refund and was again referred by the AI to the premium section -again another AI bot that didn't understand my question and request for refund. This was Friday, after much frustration from the very limited customer service (due to it all being AI with the same responses) I emailed asking for a refund, explaining my issue. Saturday evening at 935 FIXD debited $170.42 from my bank account without authorisation. This company keeps your credit card details and will debit money from your account without authorisation. Now many automated email responses that have not addressed my issues. Buy anything else but this product, customer service is poor (all AI with limited responses), unauthorised charges and keeping credit card details. Would NOT recommend
This is a complete con. I did not sign up to any subscription. And they tried to take €107.99 out of my account without my permission. Luckily my card has no been cancelled. Don't trust this company.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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