Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, noting that representatives like Gemma and Holly are quick to resolve issues and provide helpful assistance.
Positive experiences include smooth ticket purchases and effective handling of refund requests. However, a significant number of complaints focus on the ticketing system's reliability, with several customers reporting difficulties in accessing their tickets and issues with refunds, especially when illness prevents attendance. Some express frustration over the strict refund policies, which require medical evidence for claims. Overall, while Gigantic Tickets offers commendable customer service, the challenges with ticket management and refund processes leave many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 145 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 50 |
| Jun 25 | 4.1 | 38 |
| Jul 25 | 3.6 | 36 |
| Aug 25 | 3.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 145 most recent reviews.
“Gemma was so helpful and resolved my query instantly”
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 2.7 out of 5 (poor) | — | 145 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Gigantic Tickets is #3 of 5 on overall rating in this group.
145 reviews of Gigantic Tickets. Filter by what matters to you.
Still waiting on tickets from this firm for the start of july which where paid for last year. Gigantic has left me stranded outside gigs twice now once in Leeds once liverpool and now it looks like they will do it in Manchester too they are the worst ticket seller I have ever used no wonder they make it so hard to contact them they are an absolute joke i sadly didn't realise it was these I booked through until too late
Had a query and contacted customer support - had a very helpful communication with Gemma. She was a great help and sorted my issue. Very impressed.
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Excellent customer service with Amy D - their response time was brilliant and quickly sorted our issue. Even when I discovered I had booked for the wrong day and asked for some more help - nothing was too much trouble and even my refund was swiftly processed. Definitely will book with Gigantic again! Brilliant customer service - and that doesn’t happen that often ❤️
Their 'safety net' refund plan is a complete con. They talk about paying for this to get over life's little 'hiccups' that prevent you going to a gig, but in actual fact it is marketing BS and you will not get a refund unless you have a doctors note. Really mis-leading, trading standards should get involved. Don't bother paying for the refund plan, they will not refund your tickets and keep the money you paid for the refund plan
Amy Customer Service manager very helpful and kind refunded ticket for Ed Sheeran excellent commmunication, good service, polite and courteous, helpful and understanding.
I contacted Gigantic for clarification on a matter and they responded in under an hour. They reassured me regarding my issue and really helped put my mind at ease. I'd like to highlight Holly Taylor-Gamble who helped me today.
I had to unfortunately cancel a gig due to my son being unable to attend. I had purchased ticked protection for a few euro and my request for a refund was dealt with in a timely and professional manner. Amy I believe was the name of the person that handled my enquiry. Trustworthy and professional company.
The industry as a whole needs changing , just one big rip off. Fees, Fees Fees Fees ! Why does EACH ticket have a charge on it ? then OTT postal charge , It does NOT cost £2:50 to mail tickets. Just a rip off. In future get tickets at the venue
After booking and paying for Suzanne Vega tickets earlier in month I realised I had no confirmation email! Panic set in... I was having a meltdown!!! Over the weekend I found an email for Gigantic so wrote explaining my predicament. Had a very reassuring reply today from AMY. An incorrect email was the reason and its all sorted now( undoubtedly my fault I admit🫢) Feeling totally reassured by the reply from Amy.... thanks 🙏🏻
Great customer service - a refreshing change. I needed some amendments to tickets I have purchased. I dealt with Holly Taylor Gamble and she was lovely and nothing was too much trouble. All sorted with a quick call and email. Even the phone lines were simple and no long queues. Highly recommend.
Once again I have had really quick help from gigantic customer service, this time Holly, who sorted out my ticket issue straight away.
I’ve just experienced a very professional and speedy service provided by Holly Taylor-Gamble. Thank you x
I am totally humbled with the kindness given from Gigantic particularly Holly Taylor-Gamble, I thought I had missed out on a concert I would have really liked to see. Unfortunately there wasn't two seats together and being someone with a disability I needed to be accompanied with my carer. I contacted Gigantic as there were seats that were back to back and asked if it was possible to book these tickets. I got a really quick response, Holly was so helpful and kindly offered to arrange for me tickets together so me and my carer could sit next to me. I purchased a single ticket, sent Holly the order number and proof of my disability and within minutes of doing so Holly had it all sorted for me. I wish all companies showed so much compassion, it would make life so much easier for people that require assistance to enjoy their experience for things that are sometimes impossible.....thank you so much Holly, you're a credit to Gigantic ❤️
I’m registered blind and I find websites almost impossible to use? But this website was easy, quick and I got Ed Sheeran tickets! Epic! I’m entitled to a carer to come with me? I contacted Customer Service which again was easy!!! Gigantic gave me clear instructions of what to do and how to get my free ticket? They responded so quickly and refunded the ticket the same day! There was a phone number as well and a named person to “talk to”. Very impressed and I’m not a tec person!!! I’d recommend this service to anyone. Thanks.
The event got rescheduled to a new date that I could not make. I was expecting a difficult process in claiming a refund but Gigantic, in the form of Holly Taylor-Gamble, sorted it out in about 10 minutes! I was very impressed.
My accessibility requirements were met with a high level of kindness understanding and flexibility. Thank you Amy Davis (customer service manager) for your help making it possible for us to finally see Ed Sheeran. It’s hard for us folk with disabilities to get ahead but your kindness and willingness to help has made it possible. Hats off to you and your team at Gigantic tickets. We will definitely be using you again. ⭐️⭐️⭐️⭐️⭐️
Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
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