Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, noting that representatives like Gemma and Holly are quick to resolve issues and provide helpful assistance.
Positive experiences include smooth ticket purchases and effective handling of refund requests. However, a significant number of complaints focus on the ticketing system's reliability, with several customers reporting difficulties in accessing their tickets and issues with refunds, especially when illness prevents attendance. Some express frustration over the strict refund policies, which require medical evidence for claims. Overall, while Gigantic Tickets offers commendable customer service, the challenges with ticket management and refund processes leave many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 145 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 50 |
| Jun 25 | 4.1 | 38 |
| Jul 25 | 3.6 | 36 |
| Aug 25 | 3.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 145 most recent reviews.
“Gemma was so helpful and resolved my query instantly”
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 2.7 out of 5 (poor) | — | 145 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Gigantic Tickets is #3 of 5 on overall rating in this group.
145 reviews of Gigantic Tickets. Filter by what matters to you.
I purchased a few concert tickets for the upcoming Ed Sheeran tour. I had a few issues with my tickets on which needed help on. I spoke to Amy who really helped me all the way through, she’s was brilliant and replies to me as fast as she could. I felt like she made the time to handle my query and very sympathetic towards me. A definite credit to the team. Thanks Amy
So helpful and quick
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had to ask a question about some tickets I purchased and within ten minutes I received a response. Very impressed and thankyou Holly Taylor -Gamble for your great customer service.
Fab customer service and Holly Taylor-Gamble was dead quick at responding to our query. Thanks
The instructions to buy my tickets was very clear. When I needed help, customer services emailed straight away and helped me to proceed with booking further tickets for my family. I can't thank Gemma and her team anymore. I really appreciate the support.
Tried to purchase Ed Sheeran tickets using Ticketmaster, Eventim and Gigantic. Ticketmaster I was nearly 5000 in queue which took 15 mins to get to front then they only showed me tickets over £120, Eventim had no cheap tickets left then site completely crashed, Gigantic was in queue for under 10 mins and managed to get a cheap ticket. Was then able to go back on site and queue again this time for 5 mins and buy a ticket for another date. Definitely very impressed with the availability of tickets, speed of the process. I also like that you didn’t have to queue for a certain date like you did Ticketmaster. You could browse all 3 dates once you’re in. Without gigantic I wouldn’t have been able to get any tickets as it was almost impossible from the other 2 sites.
In the case that an event is cancelled, Gigantic keep the booking fee. Obviously they have running costs, but it is clearly possible for them to arrange pricing so that they return the full amount to disappointed customers in the rare situation where an event is cancelled.
Didn't initially receive confirmation of some tickets I bought, but after a couple of very pleasant and professional emails with a customer service agent (Amy Davis) it was all sorted and I had the tickets in my inbox with minimal real fuss. I wish all customer service was as nice and helpful as this one. Thank you Gigantic
excellent service cant fault tickets sorted out in minutes :)
My daughter bought us tickets for the Gorillaz Demon Days show at the Copperbox via Gigantic. This much anticipated outing turned into a Gigantic debacle, when their qr code readers could not scan our tickets. They verified the tix, but STILL denied us entry to this once-in-a-lifetime show until the FINAL two songs. Others were even worse affected as had come from places like Liverpool, Yorkshire and the USA! Management at Gigantic proved to have not a single problem-solving brain cell between them - talk about Demon Days, more like ruined nights! They need to get their act together
Avoid-my two children have come down with a vomiting bug the night before the Gorillaz exhibition. I emailed last night with pictures of said children as you CANNOT get a doctors note for a vomiting bug NO GPS in the uk will accept you on the premises or a hospital for obvious reasons. Do not take out the ticket insurance a complete waste of time and not fit for purpose. I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service.
Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
This profile hasn't been claimed by the business owner.
