Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, noting that representatives like Gemma and Holly are quick to resolve issues and provide helpful assistance.
Positive experiences include smooth ticket purchases and effective handling of refund requests. However, a significant number of complaints focus on the ticketing system's reliability, with several customers reporting difficulties in accessing their tickets and issues with refunds, especially when illness prevents attendance. Some express frustration over the strict refund policies, which require medical evidence for claims. Overall, while Gigantic Tickets offers commendable customer service, the challenges with ticket management and refund processes leave many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 145 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 50 |
| Jun 25 | 4.1 | 38 |
| Jul 25 | 3.6 | 36 |
| Aug 25 | 3.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 145 most recent reviews.
“Gemma was so helpful and resolved my query instantly”
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 2.7 out of 5 (poor) | — | 145 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Gigantic Tickets is #3 of 5 on overall rating in this group.
145 reviews of Gigantic Tickets. Filter by what matters to you.
PITA to buy tickets. The link from the festival took me directly to gigantic, kept on getting "Cloudflare - data set not found" errors after spending time each time re-entering all the order details. worked on about the 6th attempt... If you want to make that much mark-up just selling tickets - whay can't you at least get the technology to work
Gorillaz House of Kong tickets. Not interested in helping you with issues with their ticketing system. Cite T&Cs (no refunds or transfers of tickets (which is at odds with the Gorillaz House of Kong FAQS) and refused to help. No phone number either, so you can't speak to a human / get an empathic response.
Absolutely shocked and disgusted by the customer service after care provided by Gigantic . My partner purchased VIP tickets to see Tony Hadley in Glasgow in November. Sadly my partner was diagnosed with cancer in April and has just started Chemotherapy. As a result we will not be able to see Tony Hadley due to the illness and associated treatment. Although struggling with her health my partner has made a number of attempts to resolve and get a refund from Gigantic. She has paid extra cancellation insurance so this should have been easy. Anything but, they don’t answer the phone despite numerous attempts. The emails from Gigantic have been unhelpful, causing extra stress and a feeling she is just going round in circles. I honestly believe that Gigantic are trying to avoid paying the refund despite the fact we took out the refund insurance. Under the circumstances this is absolutely abhorrent, we would never use this company again. Gigantic , you should be ashamed of your treatment towards my partner who is gravely ill. Please sort the refund out with no further delay. Alison Kenny Mark Kenny
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Really helpful when I had to claim the insurance as we were too ill to go to the House of Kong exhibition. Holly from customer services was efficient and so helpful. A surprising but relieved & grateful experience, thank you
Paid extra for a refund policy that apparently covers you for unexpected illness, contracted norovirus, an unexpected illness, me and my son have been vomiting all night so emailed asking for a refund, it was a birthday present for my son and I was hoping to at least be able to give him the money from the tickets, they said they need something from a doctor or hospital, no doctor or hospital will see you for norovirus, you just have to stay at home rest and stay hydrated, the person patronisingly told me that ‘a doctor would give me something to send them on an email’ 😂 a doctor absolutely wouldn’t do that , you can’t even get a phone appointment let alone expect the doctor to help you out with sending an email to get a refund on some tickets. Shameful rip off when I payed the extra in good faith, extremely disappointing if I didn’t have the 💩’s already I certainly would now
Just needed to change my email address as I had incorrectly inputted it when purchasing tickets - I sent off an enquiry and within an hour received an email advising my email had been changed to the correct one already. The customer service manager, Amy was super helpful and quite at replying
Dissapointing lack of help with trying to book accessable tickets. Contacted them in advance, only got a reply after all tickets were sold out so had to purchase regular tickets. After that, no other help was offered.
I tried to book an accessible ticket with carer but read the process incorrectly after emailing customer service. Gemma sorted a refund and explained the process and then helped me rebook. Thank you Gemma for making the process nice and easy for us x
Had to request a refund after show was cancelled, spoke with Gemma and Amy who sorted it out right away without fuss, good customer service.
I purchased tickets for an event, and a week before the show realised I couldn’t find any confirmation or an email with the mobile QR codes. I contacted gigantic tickets and within 24 hours received a reply which included a copy of my mobile tickets. Really good customer service and quick in responding and resolving my issue. Highly recommend!
I had accidently booked the wrong tickets to a show and emailed not expecting hope but the lovely Amy sorted it for me and found me another ticket, the response was fast and ever so helpful! Besf customer service!
I emailed customer service with an accessibility query and had a response from Holly straight away. She was polite, friendly and extremely helpful and no question was a silly one. Will definitely be using you again to book events 😃
After making a mistake that was totally my fault where I ordered the wrong ticket for a festival, I got in contact with Gigantic and got a reply from Laura who responded quickly and professionally to sort my problem out immediately. She ensured that I got a face value refund after emailing her the new order number for the ticket I was meant to buy in the first place. She’s an absolute star!!
I've always found Gigantic to be the easiest company to book and access tickets through, without the need to download extra venue apps etc. However, a recently purchased ticket required such an app and I found that for whatever reason, the app failed to download to my phone. On contacting customer service, Gemma has been extremely helpful in arranging an alternative entry on the night of the gig in a timely, friendly manner, resolving the problem with no fuss. Thank you, Gemma. Steven
Laura has been excellent. I have developed Sciatica over the past few weeks and it is extremely painful, we booked as a family to come to see Razorlight and a was really worried as I knew that I wouldn’t be able to stand for long. Laura helped me change my tickets so I still get to enjoy the evening with my family. So greatful. I never write reviews but good customer service needs to be recognised xxxxxx
I had some trouble involving emails and one of the employees Gemma helped sort it out within 24 hours
Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
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