Gorilla Vapes is an online retailer specializing in vaping products and accessories. The company offers a wide range of items, including e-liquids, vape devices, and replacement parts, catering to both novice and experienced vapers. By providing a diverse selection of brands and products, Gorilla Vapes aims to meet the varying preferences and needs of its customers. Targeting individuals seeking alternatives to traditional smoking, Gorilla Vapes serves a growing market of health-conscious consumers interested in vaping. The company's website, www.gorillavapes.com, facilitates easy browsing and purchasing, ensuring a user-friendly experience for customers looking to explore the latest in vaping technology and flavors.
Gorilla Vapes receives a mix of praise and criticism from its customers. Many reviewers commend the company for its fast service and helpful staff, noting that they appreciate the quick shipping and accommodating nature of the employees.
Positive experiences highlight the quality of certain products and the overall shopping experience, with some customers expressing satisfaction with their purchases. However, a significant number of reviews point out issues with product quality, particularly concerning coils and vapes that do not function as advertised. Complaints about poor customer service, incorrect orders, and a lack of resolution for defective products are also prevalent. Overall, while Gorilla Vapes has a loyal customer base that appreciates its service, the negative feedback regarding product reliability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 111 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.0 | 1 |
| Mar 24 | 1.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 111 most recent reviews.
“Fast shipments”
“I am disabled and sent my friend to pick up my things”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 111 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Gorilla Vapes is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 4.0).
111 reviews of Gorilla Vapes. Filter by what matters to you.
I can honestly say this company is amazing even with the pandemic going on they went out of their way to accommodate me when my package arrived damaged, the seal was broken which was not the companies fault they replaced my magma juice AND DOUBLED IT FOR THE Inconvenient! With everything going on the amazing costumer service is greatly appreciated
It’s incredibly obvious the angry lady who gave a bad review didn’t know what she was doing and had to have attitudes from the start. (Call the news??? Lol!) Normally, no vape stores take products back and everyone knows that... but, Gorilla vapes HAVE given me refunds before when I wasn’t expecting it at all, no questions asked and both times it WAS MY FAULT! Probably helped that I’ve been a customer for a while and they know I’m not trying to get over or take advantage. But I can’t go anywhere else. The people who work at Gorilla Vapes in Beachwood, NJ are literally the nicest people I ever come accross, I can’t even imagine or believe for one second that they would get an honest review that’s less than 5 stars... ever. Every other store I go into or website I shop at, the ppl who work there just hate their lives and want to ruin your day at all costs. (Kind of like the girl who gave a bad review...) If they don’t carry something I want to try or need, I actually just told them in an email too, that I would rather suffer and find something else they DO carry rather than trust anyone else. Delivery comes NEXT DAY, always, every time. You just can’t beat it. (I live in NJ) but it must mean so much to them that there’s zero slacking or hesitation to get the package out the door to me. I just can’t spend my money anywhere else, period! This is my 100% honest review and exactly how I feel.
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my fault I have recieved my juice on the 8th very sorry to gorilla great coms and service
Excellent service. Fast shipments
This company is great. The online system they have is great. They have awesome prices and get the deliveries out within 24hrs tops. I have also been to a couple of there stores and every person that works at them were great and knowledgeable. They were the first place I went to when I started vaping through word of mouth and haven’t gone anywhere else since because of the great experience I had when I first walked in and I have every time I walk in. I feel that they really know how to do business and are willing to help you if you have any questions. My 2 local stores are keyport and Middletown if you guys are in the area your crazy to go anywhere else. I mean think about it why would you want to? They could make any juice you want seriously they have every flavor you can think of and can customize it how you want who else do you know that could do that and it’s all fda approved. All right let me stop jocking these guys I feel like a groupie haha but they are awesome
I got some great Smok Rebuildable tanks at a great price at GorillaVapes. The price was rock bottom and the quality was top notch. Gorilla Vapes is now my goto site when I need vape products.
Didn't really speak with anyone as far as customer service, my order was done completely online and I had no problems there. The only problem is I haven't received my item and it's been almost two weeks.
Gorilla Vapes provides EXCELLENT service, Over the years as customer service in general everywhere has declined I do not really expect much from companies said it was extra nice to deal with a company like Gorilla Vapes. They have called me if there was an anything that needed clarification and really follow up and through on their order. Great service - great products and I will absolutely order again from them
Great site quick shipping.
Super fast shipments..
Amazing delivery time and courteous representatives.
I definitely would recommend getting the juice!! I order online all the time, I never had an issue always on time.
You all are amazing, fast survive easy to navigate the website, A+company and products I love everything I’ve gotten and at a good price
Super fast shipping. Ordered Thursday afternoon and received by Saturday great company.
My experience with this company has been awesome.
Gorilla Vapes is an online retailer specializing in vaping products and accessories. The company offers a wide range of items, including e-liquids, vape devices, and replacement parts, catering to both novice and experienced vapers. By providing a diverse selection of brands and products, Gorilla Vapes aims to meet the varying preferences and needs of its customers. Targeting individuals seeking alternatives to traditional smoking, Gorilla Vapes serves a growing market of health-conscious consumers interested in vaping. The company's website, www.gorillavapes.com, facilitates easy browsing and purchasing, ensuring a user-friendly experience for customers looking to explore the latest in vaping technology and flavors.
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