Hemtex Oy is an online retailer specializing in home decor products, offering a wide range of quality items including textiles, furniture, tableware, kitchen accessories, and small decorative products. The company’s website, www.hemtex.fi, provides customers with an easy shopping experience, allowing them to place orders from the comfort of their homes. Customers have the option to pick up their purchases from physical stores or designated pickup points. Targeting individuals looking to enhance their living spaces, Hemtex caters to various home decor needs through seasonal promotions and discounts. The platform also emphasizes convenient shopping features, such as membership benefits and flexible payment options, making it accessible for a diverse customer base interested in stylish and functional home furnishings.
Hemtex Oy receives overwhelmingly negative feedback from customers, with a significant majority rating their experience poorly. Many reviewers express frustration with the company's customer service, citing slow responses and unhelpful interactions.
Complaints about missing items from orders and poor product quality are common, with one customer noting defective seams in purchased sheets. While a few customers mention positive experiences with specific store locations, such as good service in Raisio, these instances are overshadowed by the overall dissatisfaction. The lack of timely communication regarding orders and the inability to return items to different locations further exacerbate the negative sentiment. Overall, consumers find Hemtex's service and product quality lacking, leading to a predominantly unfavorable impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Customer service is supposed to be open on weekdays 11:00-13:00 which is incorrect - have tried calling them today se...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 100 out of 100 | — | 14 |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Hemtex Oy is #5 of 5 on overall rating in this group.
14 reviews of Hemtex Oy. Filter by what matters to you.
Löysin netistä verhot, joita ei ollut enää saatavilla muutoin kuin Raision myymälästä. Soitin heille ja he tarjosivat ilahduttavan hyvää palvelua. Esittelivät minulle edullisen toisen vaihtoehdon ja laittoivat kuvan sähköpostiin, jotta sain tehdä rauhassa valintani. Erityistä plussaa oli, että he olivat valmiit lähettämään tuotteen myymälästä toivomaani toimituspaikkaan. Superhyvä asiakaskokemus!
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Hemtex Oy is an online retailer specializing in home decor products, offering a wide range of quality items including textiles, furniture, tableware, kitchen accessories, and small decorative products. The company’s website, www.hemtex.fi, provides customers with an easy shopping experience, allowing them to place orders from the comfort of their homes. Customers have the option to pick up their purchases from physical stores or designated pickup points. Targeting individuals looking to enhance their living spaces, Hemtex caters to various home decor needs through seasonal promotions and discounts. The platform also emphasizes convenient shopping features, such as membership benefits and flexible payment options, making it accessible for a diverse customer base interested in stylish and functional home furnishings.
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